Fanatics

Ordered a jersey on 12/16 with guaranteed delivery by 12/20. It is 12/29 today and shipment email says 1/4... absolute joke. ZERO customer service. There is no customer service email (huge red flag), the chat bot never has a live representative and calling in says 20-60min wait. I tried waiting and after two hours, no one answered. Company is a colossal joke. Glad the founder/CEO is a multi-billionaire, clearly puts no money into making it a functioning organization.

I ordered a jersey for attending a Thursday night NFL game (Miami v Baltimore), paid extra for 1 day delivery, 1 wk later, no jersey. LaserShip, the local delivery company, had the Jersey for 4 days and failed to deliver it. Their ratings are extremely low for late deliveries. Why does Fanatics continue using this service? Poor management. Game Day Bust!

I had worn a 7 5/8 for years now. I purchased a SF Giants hat and it was extremely way too big. I was able to put a finger in between my head and the hat. I got it on sale so I won't be able to find it again for that cheap. Fanatics help team did not a damn thing to fix it. I will no longer be buying anything from that site. You think they would own up to their mistake but nope. $#*! that site

I have order quite a few items from Fanatics and they have always take. Care of me. My last order was a phone case with the logo of my favorite sport team. Unfortunately the logo wore off after just a month. I contacted them about the defective product and not only did they replace it but gave me some store credit as well. I was blown away by their quick response and the fact they really cared about keeping my business. They now have a customer for life!

I was going to buy a Brady jersey but decided to be a little unique and opt for a Woodley. Fanatics carries Brady with correct font so I assumed my custom would be done the same way.

Nope. The custom Woodley is a fraction of the size of the official team font and name plate (not to mention the W itself isn't even close).

I've emailed several times and they just hit me with a blanketed "custom products are final sale".

It looks like I purchased this as a Chinese knockoff.

My son received a gift card and every single time we have placed an order, it has been cancelled. "Customer service" says there is a block on the address, so we attempted to ship to an alternate address where the same thing happened. Zero interest from fanatics to deal with the issue or explain what is going on.

This company sends multiple emails, at least one a day. They say on their website that you can click and unsubscribe - bull $#*!. I had to call and got a right around until I could speak to someone who actually knew what they were talking about - had to open a ticket. Will be reporting the company. Normally I am not a whiny complainer but I hate spam like this. $#*! company.

Ordered an online gift certificate to be delivered via email to a work colleague. Ordered on 12-23 and it was not delivered. Had him check spam and junk folders, no go. Seriously? Sending an online gift code should be one of the easiest things for a company to do. I see the string of complaints about Fanatics inability to deliver physical packages on time, apparently this extends to cyber packages as well. Anyone considering doing business with Fanatics would be well advised to NOT do so.

I placed an order for a cubs jersey for my son last night with this business. But after reading these reviews I am already regretting it. This is what he wants most for Christmas. Most of the reviews I have read indicate they have not received their order in a timely manner or at all. If I do not receive the jersey within the time frame that I am supposed to. I will be contacting the Better Business Bureau as well as my credit card company.

My order shows shipped but if you go to the UPS Shipping lookup only a label has been made! There are scammers! I counted on this site for a present! They sell on Amazon and I ordered one shirt on there first and it was the size of a child instead of adult. Amazon told me to keep it and refunded me! I don't like the team so it did me no good especially since I don't have a child either. It was for an adult friend. I thought going through them directly would help. Their live help online is not live! Keeps telling me this order number and my email doesn't exist yet I have an email from them stating the order number! I will fight them tooth and nail to get my money back! They are a rip-off, don't buy from them! Look at my pics, says it was shipped on 7/17/23. Then it states it was shipped by UPS Innovations. Then the last picture shows you that UPS innovations is not even a a good way of shipping.

I purchased an item that went on sale for half price 3 weeks later. They would not offer a price match on my item. So instead of offering a price match I had to ship back my original item, and repurchase the exact same item in order to get the sale price. What an asinine way to do business. I will never purchase from this company ever again.

I am currently on chat trying to find the status of my return and there is absolutely no response. This is actually just the latest in a long line of TERRIBLE customer service events. I paid for 2 days shipping the week of Christmas; did not receive 2 day shipping. I had one item to return out of my order but the return label was so faded that the USPS could not scan it. I chatted with customer service on 4 separate occasions throughout January asking for either a new label or an address so I could ship the return on my own. I was told every time that a label had been mailed and I was given an estimated delivery date. As of today, I have never received this label. The company blatantly lied every time I contacted them- over a simple shipping label. I finally shipped the return and it has been delivered but I cannot get any response regarding status. I repeat... Do NOT order from this company!

I placed an order with my credit card. A charge appeared shortly thereafter, then was reversed without explanation. No email confirmation of the order. I followed up on the site with the order number to which the response was the order did not exist. I spent 20 minutes on a chat line, then was told to telephone a number because my order was "under review." Seriously? An order for two T-shirts for less than $40 using a valid credit card under review? Fanatics had cancelled the order unilaterally and failed to take any steps to tell me they had done so. Forget this company! Order your sports/university merchandise somewhere else.

Chastity - It sounds like you have your hands full judging by the many reviews posted. I will spare you by not talking bad about the site, however, I would like to know best practices towards getting a full refund. Unless, the order is being shipped as we speak. I needed the shirts by next weekend, but it doesn't seem like that will be happening so would rather trust the NFL.com site. Thanks for your help.

Ordered a few shirts on a rush and it stated guaranteed shipping or your purchase is free. Well the two items shipped out separate and one is going to take almost two weeks to get the item. Keep in mind it was guaranteed to be here in three days. Needless to say i contacted them and they made excuses and nothing was done. Complete joke and would highly recommend finding another site to purchase from.