Fanatics

I have had so many problems with this company. I don't know why I ordered something from them again but this will be the last time. I have been sent the wrong item on 2 separate occasions and am currently trying to make a return and the system keeping telling me my order number does not exist. I tried to contact the company but their online chat is down and their claimed to be 24/7 phone service closes at 10:00 p.m. I am so tired of Fanatics screwing me over. This is the last time.

I ordered an item on 12/9 as a Christmas present for my wife. On 12/10 they marked the order shipped. Well, 2 days later and they still haven't actually shipped the item; they simply created the label. Unfortunately, I'm leaving next week to spend the holidays overseas and it is highly unlikely it will arrive in time, since it will ultimately get shipped via Fed Ex Smart Post, which is literally the absolute slowest way to ship an item.

I ordered a jersey for my daughter's birthday from Fanatics and the site stated "available to ship". The order has a 10/4 arrival date. The date came and went with no delivery. Why is a company allowed to sell product they don't have? My daughter was disappointed and I felt taken advantage of. I contacted their customer service to get information and their representative stopped responding to our chat when I asked for information on the order. Very unprofessional! I will be advising my relatives and friends to stop purchasing here.

I wish I could give 0 stars. I tried to order a gift card on line, but the site kept rejecting it. So I called the customer service number and placed the order. Oi received a confirmation email right away. This was on November 20. December 3 I got an email saying that my order was delayed. No reason given. December 16 I called to see what was happening with the order and was told that I would be contacted by the warehouse. Nothing. Today, Dec 19, I called again. No one has a clue. Talked to three different people. No answers. The last line of the email I received on December 3 said if I choose not to wait, that I can cancel my order at any time. NOT true. You can't cancel gift card orders. So essentially I am being forced to pay for something that I don't want. Stay away from this company.

I have been trying to work with Fanatics agent via chat communication to solve my problem for months. During this period of time, I received 3 tickets for my case but never got the $7.99 credit which was promised by Fanatics agent multiple times.

If you don't accept a site credit, your return will incur a restocking fee (around $10 if I remember correctly). "Express shipping" takes a week and it doesn't come with a tracking number. Unless you find something you can't live without, your money is spent better at other retailers.

An item was purchased through this site online at a cyber Monday sale. Item came extremely fast. However it was not the color purchased. When dealing with costumer service their reply was if you are not satisfied with your purchase
You may return it. The item is no longer in stock that I originally purchased. Would not take any blame for miss shipment Or try to compensate a customer for there error even the slightest with a discount coupon or anything. Poor poor customer service

I ordered an overpriced sweatshirt from this site. Initially, the site said i'd receive my order a lot sooner, then after paying it was going to take over a month to process and ship the order. Fanatics proceeded to email me non-stop, despite multiple attempts to unsubscribe. I'm afraid to block them as junk before receiving my order. Their processing and shipping is extremely slow. I wish I had ordered from a different company.

"Hey, here is a really cool winter hat for 25$." Sweet, let me put my information in. "Oh, you live in Canada, well there is a 5 to 10 business days shipping fees which is 16.99." Can I just use normal snail mail and not pay so much, I found the same hat on another website and it was 16.99 for 2 business days. "Sorry, it's mandatory. As well, it will be 15.24 for customs and fees." What? How do you guys pay 15.24 on a 25 dollar hat? That's an outrageous percentage and I will be paying customs on it when I receive it here in Canada, and it won't be more than 15%. "No, sorry, that's how we gouge you, I mean, that's the way business is done here. So, that will be 57.23. How would you like to pay?"

I ordered two hats. They didn't fit so tried to return them.
One didn't work on their system, I tried multiple times to get it fixed which they couldn't after a ton of correspondence. Each time having to start from the beginning.
I was told put them both in the box and return.
I did. I was refunded for one hat, but not the second.
I have now had a million email interactions, at each point they don't read the email, they say the same thing. I have tried their chat with an operator, they wanted me to call a number in the US off my mobile instead of trying to get in touch with me or have a UK or at least a number that doesn't cost £2 a minute!
A million tickets raised... absolute garbage.
I did everything they asked, it has now been 3 months and don't have my money.
WORST CUSTOMER SERVICE EVER.
It is NOT worth it.
Use any other company.

Fanatics does not cater to female fans. They dont have many options for jerseys. And their shirts are cheaply made.
The only positive thing I can say, is that their customer service people really try to help. They've tried to help me find jerseys to no avail. I hope that Fanatics becomes more female friendly instead of just making unisex jerseys and shirts. Those do nothing to our bodies. They are chunky and more made to fit men.
They dont realize or dont care that there are female fans who want to wear their favorite team's jerseys, shirts, hats and jackets. But hey, if you are a female fan and want to sport your team's clothes they have options for bathing suits and panties. Good luck ladies! Hopefully you can find your favorite player's jersey somewhere. Just not at Fanatics