Overview
Fanatics has a rating of 2.4 stars from 3,941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 1st among Jersey sites.
Long story short. Shipping has been delayed over 2 weeks with no updates (LaserShip). 2 hours spent on hold on their customer service lines over the course of 3 days. Never spoke to a human. Several emails sent and ignored. Still haven't received my item. I have been ordering things online my whole life and the experience I had with fanatics and LaserShip has been the saddest, most pathetic excuse for a business. I have had better customer service from kids selling stuff on their parents eBay accounts.
My boyfriend spend $200 on a jersey for me for Christmas as they did not have the players name and number he choose the custom option... big mistake
It was way too small... the sizing chart is incorrect. We both called and emailed customer service and were told we were out of luck no returns as it as a custom jersey... however they do sell a Seahawks Lockett jersey so it is sellable... they also said if we sent back they will just donate to charity. Even if they would have just giving a 50% store credit. I would have been happy but too be told we are just out of luck was horrible service
Hello Trisha,
Thank you for your feedback. We sincerely apologize that the item you received was not a correct fit.
While we typically do not accept custom items back for a return, we do show that an exception has been made to allow you to send the item back for a refund. According to our records, a return label was emailed to you on January 3,2016 and we have also waived this so it will not cost you anything to send the item back.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered from them before l, clothing sizes way off. I just lived with the items. Ordered men's shoes received toddlers shoes. Cost more to return than I would receive as a refund for their mistake. No "love chat" to ask questions. Horrible site. Asking for
Hello Liz, thank you for your feedback! I am very sorry that your order was messed up. Our number one concern is customer satisfaction. Upon review, the item that you selected was a Missouri Tigers Youth Quilted Flip Flops - Brown/Black and that is what was shipped to you. However, I have waived the return shipping fee for a refunded. You can return the package at any local post office in your area. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Issues arise sometimes from online ordering. I had an issue with my order that sent it to the wrong address and I was unable to retrieve my package. Shakira in customer service assisted me from start to finish in resolving this problem. Thank you so much!
Good Morning, William. I am truly sorry there was initially an issue. Thank you for taking the time to tell us about your experience. Thank you, Maribell
I ordered three times from this site on December 18 with a promise of delivery before Christmas or the item would be free. Two of the times were received in a timely manner. The third is still in transit and will not be received until December 31 (per FedEx). Customer service informed me that this was disclosed on my receipt. I would never have placed an order for a Christmas gift that was due to be shipped a week late. Customer service offered no valid explanation.
Hello Nancy, thank you for your feedback! I am very sorry about the shipping expectation. Our number one concern is customer satisfaction. Upon review, the item was a manufacturer direct item. These items are shipped by the vendor fulfillment center. This item was excluded from the Guaranteed to Get There promotion because it wouldn't have shipped until 1/7/2020 or before. By clicking on the banner at the top of the screen, will provide reason for any exclusion to the promotions. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Can I give 0 stars?! Similar experience as others. My order sat in the Shipping label created status for 8 days then I receive an email that says they received my return and have processed my refund. I never received my order. I did not want a refund; I want the shirts I ordered. Im wondering if Ill actually get this refund that could take 7 days. So basically, they hold onto my money for 2 weeks. No telephone to call. My e-mail was returned with a message saying the e-mail is not monitored. My only option is live chat. I did receive a previous order but it wasnt what I ordered. I ordered a ladies red Angels shirt and received a extra large mens blue Brooklyn Dodgers hat! Not even close. The receipt said the Angels shirt too. I was guessing the warehouse workers might smoke marijuana. To their credit, they did exchange the hat for the right shirt, but after this time, Im probably done with Fanatics.
Hello Natalia, thank you for your feedback! I am very sorry that you never received your package. Our number one concern is customer satisfaction. The package was shipped out on 6/13/2018. Once the label has been created, it is picked up by FedEx by end of business day. If the label was damaged or missed to be scanned it will show still as label created. The package was returned to sender back to our warehouse. Once our warehouse receives the package, they will send an automatic email that the order was refunded. I have email you a discount code to use towards your next purchase. If you have any further questions, you can respond back to that email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
Did not receive notification of shipping.
The order has been sitting in warehouse for five days with an Arrival Pending status, but updates state arrival to my address for the last three days. Customer Service speaks English, but most difficult to understand and really don't think they understand what is being stated. When, or if, it will arrive? They take your money and then treat you like crap, NEVER AGAIN!
I purchased my son a pair of $60 shorts for Christmas and by the time he got them and wore them it was over 30 days. The first time that he wore them the waist band/drawstring ripped out. All I wanted was to exchange the defective item but it is against their return policy. Personally I think if a product is defective they should replace it. All they offered me was $10 off my next order which I really don't plan on ordering from them again. Why advertised 365 days return policy when it doesn't apply to defective items!
Hello Paula. Thank you for your feedback! We are very sorry that the item became defective. Unfortunately, the item is not returnable. However, we have issued a partial refund for the item, for 50%. The refund will post back to your original form of payment within 2-10 business days. Please let us know if we may assist you further. Sincerely, Karmen/Fanatics
The whole organization is awful. The worst online apparel group. The NFL teams can do better. They don't deserve my business either. Been screwing around with these losers since the Holidays. Ridiculous amount of time to get the simplest of things resolved.
Hello Jon, thank you for your feedback! I am very sorry that you still don't show the refund for the returned watch. Our number one concern is customer satisfaction. Upon further review, the return was received and refunded via gift certificate on 1/6/2018. An email was also sent with the code to use on our website. If you have not received the email, I have resent it to the email address listed in our system. If for any reason you still have not gotten this email, please send us a private message of the correct email address to reply to. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
Announces at the top of their website "65% of Site wide" with exceptions. It should read, "Hunt down the one item with 65% off and maybe another item could be on sale."I put 7 different, individual, items into the basket over this weekend. Not one, not a single one, qualified for this "Site wide" promo. This is the definition of a "bait and switch." Can't believe the major sports leagues collectively use this site... Also, $35 for a damn snapback hat! Price gouge much.
Hi Stephen,
I apologize for any inconvenience. All of our site promotions do have exclusions and certain items such as sale or clearance, pre-sell, manufacturer-direct, or some Nike items are excluded.
Sincerely,
Tina
I ordered a hat and paid expedited shipping to wear it on a particular day. I received the wrong hat. I cannot find a phone number or email to get in touch with them. They have a virtual assistant that does not understand what I'm talking about. I disputed the purchase with PayPal and days later they still have not responded.
Do not order from this company! I ordered a Viking jacket that tuned out to be sweatshirt material which was a women's large. It was more like a youth's size. I used there label to send it back and was charged $12.49 when it says they charge $5.50. It took several phone calls to get anything back on my credit card. So I paid $12.49 and got nothing for it! Just a lot of stress!
I was super ecstatic about the Dodgers winning the 2020 World Series so I ordered a blue long sleeve shirt from Fanatics. I finally received the order and the shirt appearance (the color) does not match what's advertised on their website. The color appears faded and the white lettering stained with blue blotches. Quality control dropped the ball on this one.
Ordered two shirts for delivery on 1/23/17 for Super Bowl 51. On their site it says "will be shipped by on or before 2/1/17. Today is 2/2/17 and they still have not shipped! This company is terrible and it is about time that all the major sports teams stop doing business with them!
Hello Charles. Thank you for providing us with your feedback! We are truly sorry that the items did not ship in the timeframe that was needed, we can understand your frustration in this situation. We do see that a refund has been issued for those items. Please allow 2-7 business days for the refund to reflect back on the form of payment that was used at checkout. We would also like to provide you with an additional store credit that can be found when you log into your account. If we can help further please do not hesitate to reach back out. Sincerely, Cayla J.
I ordered a customized shirt/jersey for a colleague who is retiring after 30 years in the U.S. Army. I made sure I selected & PAID FOR the 3-Day Shipping option. After contacting FedEx to ask why the parcel had not moved in two days, they explained it was shipped via "FedEx Smart Post" which is a 7 day shipping option. The lady at FedEx said "Oh, Fanatics... yeah they do this all the time".
So, now I have no gift to present at my friend's retirement to show my gratitude for his service. All because Fanatics cannot establish basic logistics processing. If there really are that many others who have had this issue with shipping, perhaps we should look into a class action suit. I assure you I will advise everyone I can to avoid this organization.
Hello Thomas, we apologize for the shipping delay of your order. For this inconvenience, we have processed a discounted refund for your order. Please give 2-10 business days for the refund to reflect. Again, we truly apologize for the inconvenience this has caused you. Thank you, Ceterija
I received a MLB jersey with no tags attached and the letters of the player's name were not lined up at all. I contacted the customer's service two times, but never came back to me with a solution. They just said that my request had been escalated... and that's it... So I had to keep poor quality jersey of more than 300$.
I have read the first five reviews and they are all about shipping in some way or another. Mine order is no different. I have ordered through Fanatics before and have had no problems. My order was two items and I received one item but not the other one. They state that I have to wait until my packages does not make it today for them to do something but thing is, it was a Christmas present and will not be here for Christmas. This is so sad! Some of you are very lucky, being able to call. I could not find a phone number to speak with anyone therefore I had to chat online with two separate customer services reps. While they were polite they did not care to rectify the situation. A simple call to make sure the package was given to Fedex would have been nice but neither rep was willing to go that extra mile for providing great customer service. Needless to say, I will not be ordering through them again
Hello Tiffany. Thanks for your feedback. We are very sorry, but your package has been lost in transit. Unfortunately, that item is now out of stock. We have issued a refund for the missing item, that will post back to your credit card within 2-10 business days. Sincerely, Karmen
First (2) technicians were not good, the first guy sounded like he just woke up, second lady clearly was making up regulations and exclusions to a sale, whilst I was reading the exclusion list verbatim per the official website, third guy (Johan) definitely took time, heard me out, did research, read the exclusion list, very thorough and solved the computer glitch manually.
Hello Guadalupe, thank you for your feedback! We are very sorry that you were having problems placing your order and the service you received. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I've been ordering from them since 2008 never had a issue if I did have a minor issue customer service was great. I spoke with Tierra on 11/7 she's the best agent there. She made sure I was well taken care of. There products are the best shipping is a Lil slow but it's worth it
Hello Sincere. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen
Bought a sweater that turned out to be an overpriced sweatshirt. Bought a baseball shirt that was so thin the numbers on the back showed through to the front. Flimsy. Not worth $5 let alone the $37 charged. When called to address the issue, service rep had no way to access what products they sell. Pathetic! Don't buy here.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hello Neil, thank you for your feedback. We are so sorry to hear that your package appears to have been lost in transit. According to LaserShip on 12/15 the following scan appears:
12/15/2016 11:59 pm Delay in delivery due to external factors
We are unsure what may have caused the delay or if the package will arrive soon. We are truly sorry for the frustration this causes for you. We have issued a full refund as the item is no longer in stock, and ask that if it does arrive you please keep it as our gift for the inconvenience this has caused you. If there is anything else we can do for you, please let us know. We value your business and hope you will give us another chance in the future. Sincerely, Sarah B.