Fanatics

... and when (if) you finally do, they are unable or unwilling to help with the simplest of issues. A service phone number is buried under about ten layers of web searching, and when you find it getting a person on the phone takes trial and error and tricks you should never have to know... I spent a lifetime waiting for help, and when someone answered and could not assist me, the "supervisor" they sent me to hung up on me before we even talked... This is our future as a society if we do not shop locally. I will never go near this company again. I have a useless garment I can do nothing with.

Fanatics will always advertise specials and free shipping, but if you don't watch very closely they will auto populate expedited shipping and charge for it.

If you notice this, it takes lots of time to reach Customer service to get your order cancelled. They ask for email and order number and it usually gives you an error message which wastes time.

I would highly recommend shopping in stores or use Amazon. Fanatics is a rip off.

We are huge Warriors fans, I try to support my team but dealing with Fanatics is less than mediocre. I ordered my Christmas present on November 26th. It's now Dec 17th and am being told that my gift will not arrive on time with NO ETA. On top of that they are unwilling to credit me for the "inconvenience" and want to offer me a coupon for future purchases. I'm just sincerely disappointed that they are not a customer service oriented company. I choose to business with retailers that want my business and apologies don't cut it.

I ordered a Father's Day present on Monday and it is now Friday and the item hasn't even left their warehouse yet. When I wrote them back to complain and ask them to please expedite the shipping to resolve the issue, they responded 2 days later instead giving me a $10 credit to their store... to me this is completely worthless since I'm never shopping here again. I wish I could give them less than one star and I wish I checked out all their terrible reviews before ordering with them.

I simply ordered a T-shirt from this company on 5/20 and received an email confirmation. It's now been nearly 3 weeks since I placed my order so I tried to track my order. Their website didn't recognize my order# or email address so I opted for the live chat. Even after attaching and sending a copy of my order confirmation, they still were unable to help locate the order. Unbelievable! I would be very hesitant to place an order or give these people your credit card info.

I received the wrong size of my jersey that I had ordered. I bought this jersey 25% off and thought I would have just been able to exchange it, however they don't do exchanges and now the sale is gone. They expect me to buy a jersey at full price now due to their mistake. Also the amount of time that it supposedly takes to receive your refund is extremely long and that makes me feel extremely uneasy. Will not be buying the jersey from fanatics unless customer service finds a good solution.

I received two shot glasses that I bought as a birthday gift for a friend. The glasses had barcode stickers or something of the sort on the rim, so I wanted to take them off before gifting. There was glue residue that didn't come off, so I washed them in soapy water. Well the team logo decal quickly began to peel off! Went online to get a refund, and they want to charge you 9.99 for a cash refund! Either that or you have to take store gift card. Which is unfortunate as I don't plan on shopping with them again!

This website plasters all over their website why you should order with them and about their "hassle free" returns. If you order something incorrectly they will not exchange but will refund and expect you to re-buy the item after skimming a $5.50 fee off the top of your credit. I talked to their customer service and they said unfortunately I would have to pay. Stay away from here and use a true hassle free service such as Amazon.

Ordered something from them that is a manufacture direct item. Got the confirmation email and went to check the order status next day. It is not on their web site. The order that I received a month ago still shows as pending, also. Tried using the help section, but it is incorrect and shows navigation that does not exist.

Did a chat session and got a lot of attitude from the Fan Advocate. I don't think that word means what she thought it meant. Had to get a supervisor on the chat and wasted 10 more minutes to get it cancelled. Well, they said it would be cancelled. I am betting I will have to cancel the CC transaction myself.

My wife and I are longtime Cubs fans. Wife has been a fan since toddler. Ordered two items to celebrate and their POS carrier LaserShip loses shipment. Says it was delivered, we were home that day never got it. Contacted CSR and they said it'll reship, a few hours later an email comes and say one is out of stock and being refunded. I don't want a refund, I want what I ordered. Now that Fanatics ruined our Xmas, I will never shop with them again.

I ordered a Utah Jazz Infant Personalized Bodysuit for my niece size 0-3 months, and figured delivery like every other place I'd ever heard of would be a week/week and a half at most. I checked my order status the next day and found out they weren't even going to ship it until a month from my order date. She's a baby. She would've grown out of it after wearing it twice! So I called in to cancel the order and request a refund. They said the order was from a third party and that cancellation could only happen within 30 minutes of placing the order and so it was too late. Overall ridiculous experience. Take your business elsewhere.

I received the wrong shirt on my order. I purchased a Stephen Curry shirt for my son. (His favorite basketball player). I received a Buffalo Bills mens shirt! So, I called in and spoke with Spencer. He was very fast, charming, and took care of everything for me! I understand sometimes stuff like this happens, and wrong merchandise gets sent. I appreciate how the situation was corrected and how fast! Just in time for Christmas! Thanks Spencer! As someone who has worked in customer service for years, I hope this company knows what an asset you are!

I received the wrong item, not once but TWICE. Had to return both times. They expect you to return items when it was THEIR mistake. Don't take into account time and trips to P. O. Item was out of stock. Now I get an e-mail saying no refund because another item was shipped. UGH! I could scream. The more I try to fix their mistakes the worse they get. The need to take some lessons from other Companies about good customer service.

Be sure you review your order and dont get in a hurry like I did. Customer service would not give me the item as it was prices on their site the day I bought it or even to check that day. I could not pull it up when using history so I had no way to prove the amount. And they said the discount did not apply to the items I bought. Check everything before you hit the purchase button and do a screen shot just to be sure. When I first ordered from them when they were a fledgling company they were great. The more times I order the worse it has gotten. Too big for their britches. They have lost me! And my family. They probably don't care..