From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 148th among Jersey sites.
Terrible company to deal with and now a former nike exec is at the helm. It will only get worse. Terrible customer service, terrible experience, terrible at every turn. Do not be deceived..
The representative who addressed my problem is named Donna and she was amazing! She was so professional dealing with a rather complex return and purchase order never losing her patience and going the extra mile to resolve the issues. I wish there were more Donna's in the world! Please give her a commendation; she really deserves it. Sincerely Rosemary DuBray
Thank you for reaching out Rosemary! We are excited to see our representative provided world-class assistance in an effort to ensure we are still providing ongoing satisfaction as our it is one of our core values. We can't wait to hear from you again! Thanks Deannaa.
I ordered a jersey and T-shirt and received the final confirmation the same day. My order ends up getting canceled without me knowing meanwhile it was a bday present. I didn't get an email or follow up. I had to call and see what happens and they said they canceled my order. I had it replaced and she promised me overnight and said it should arrive Monday by noon. I check the email and it states Tuesday. I don't like being lied too and don't like this horrible service.
Hello Mohamed, thank you for reaching out. Upon further review of the order, the representative provided no false information. The order was placed and expedited and expected to arrive no later than Monday by noon, based off of the method she provided for your delivery. The order was not authorized in time to ship out today, however, we will ship it once the facility open the next business day and will be delivered the following business day. We apologize for the inconvenience and we assure you we will work to have your order delivered the next business day by noon from shipment. Please feel free to message us if there is any further assistance we can provide. Thanks, Deannaa.
Cristin rocks! Cristin provided me with excellent customer service! She is the best and deserves a raise
Hello Alex, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I bought two collage t-shirts and just received them this week. When I opened the bag, I pulled out two t-shirts that looked like someone bought at a dollar store and tried their hand at t-shirt printing. Just awful and junk. Really bad. The company claims it is an logistics expert and makes times quickly on demand. Hardly the truth. I ordered my t-shirts before college football season started and I got them this week. They are full of it and this company is bordering fraudulent. Do not buy from them. I will just go to the college book store and buy things there in the future. I will know what I am getting and truly on demand.
Hello John, thank you for your feedback! I am very sorry that you was unsatified with the quality of the shirts. Our number one concern is customer satisfaction. The items shipped from our Florida warehouse. Due to inclement weather, they were forced to shut down for a few days. The items in question were made on demand and usually should only take up to 3 business days to make. Because of the delay it cause the items to be shipped late out to our customers. If you would like to return the item, I have waived the return shipping charge. You will need to print out the return label from our website. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Horrible delivery response and customer communication. Ordered a jersey for express delivery and received 6 days past due date.
Don't purchase anything from these shysters if you want it on time.
Just disrespectful.
Hello Ken, thank you for your feedback! I am very sorry that the package wasn't delivered as expected. Our number one concern is customer satisfaction. Upon review, your order was place on 9/9/2019. Due to inclement weather the fulfillment center was forced to shut down for a few days. However, it didn't change the shipping method that was chosen at the time the order was placed. Standard ground 3 to 7 business days shipping was chosen. But as the order was placed prior to the shut down, the shipping method was upgraded to meet the deadline of 7 business delivery. The package is scheduled to be delivery today 9/18/2019 as promised. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I asked for an faster shipping option and Fanatics gave me an expedited shipping benefit at no extra cost. I couldn't believe it! You have made me one happy customer who will be back time and time again!
Hello Michelle, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Ordered 3 items on august 22nd. September 10th still had not received items, i call fanatics they tell me 1 of my items was out of stock so they would reimburse me for that item and send the other 2 items over night, well its now september 17th and still havent received items! Always used fanatics but i will no longer use them. Paid $15 for shipping on a $200 order and its been almost a month with no package!
Hello Nicolas, thank you for your feedback! I am very sorry that the packages has not been delivered. Our number one concern is customer satisfaction. Upon review, the package were shipped twice. Unfortunately, they only show label created and no movement on the tracking. Due to the continues issue on the shipment, I have fully refunded you back the remaining amount to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration. Sincerely, Julian
Product is the wrong size, return fee is $10. $10 down the drain, I've ordered tons of things from them they just lost my business.
Thank you Steve, for bringing this issue to our attention. We do sincerely apologize for the inconvenience. We let you down and want to make it right. We sent the return label to you pre-paid. To use this label, simply print it out and tape it to the front of your package. You can return your order with your mailman, or through your local postal office. Once successfully inducted and processed, a full refund for the item will be issued back to the original form of payment. Thank you for brining this issue to our attention. Thanks, Deannaa.
These people are terrible it's all in Florida and it takes forever because they're too cheap to manage their inventory. Take a lesson from Walmart or Amazon really horrible. The schools that use them should reconsider.
Hello Paul, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
We have spent thousands of dollars with Fanatics in the past, and were planning on continuing in the coming months - but based on the most recent order won't be returning customers.
Ordered customized jerseys and confirmed the shipping/arrival date with customer service representative when placing the order.
Received an email with an updated arrival date that was weeks passed the promised arrival. Contacted multiple customer service representatives - each time hearing the same response "sorry, must have been a new agent you spoke with, there's nothing we can do". When escalated the response was "we can offer a discount on your order if you decide to return."
Great customer service is a choice, and it's what promotes customer retention. Have a good attitude, offer alternatives, figure out a way to compensate the customer for their time and money.
Unacceptable.
Hello Shelby, thank you for your feedback! I am very sorry that the items hasn't shipped out at this time. Our number one concern is customer satisfaction. Upon review, the item that was purchase are manufacturer direct items. On our site it will show the time frame it will take to complete the order. The item isn't scheduled to be shipped from the manufacturer until on or before 9/27/2019. You were refunded the shipping back to the method of payment. The advocate upgraded the shipping from standard ground 3-7 business days to next business day. Unfortunately, the manufacturer will on ship the package out standard ground. One item was shipped out today and is scheduled to be delivered on Monday. You were offered a discount code to use towards a future purchase which for understandable reason was declined. However, if you would like to take us up on that offer, you can send us an email at Customerfirst@fanatics.com. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I was having trouble tracking my package and contact the customer service via Twitter. Not only did they contact me almost immediately and help me track my package and very courteous.
Hello Brett, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I have spent hundreds ordering from this company, but I suspect I will stop. You will notice on the site this big, bold, white-on-dark print touting a return policy of "Our return process is pretty simple. You can return your merchandise up to 365 days from your ship date." That sounds pretty exact and without exception. But trust me, there is a big one: items shipped directly from the manufacturer must be returned within 30 days. That policy is buried several screens away, and with no hint in the big, exact message that there are exceptions, a buyer is stuck with no recourse to a loophole (or outright lie) to the big bold policy. For me, an early Christmas shopper, this means I cannot return wrong-size gifts because I bought them 30 days before the person received them, tried them on, and found them not fitting. My call to customer service yielded a person who needs a lot of training in customer service and has absolutely no sense of understanding. I was only calling to ask the website be adjusted, not to beg for a return. What I received was over-talk to my conversation and a tone of condescension. I have had better luck buying the same items, new, on auction sites.
Hello Laura, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I received a shirt from Fanatics and after washing it once the name and number on the shirt stated to deteriorate. Contacted their customer service and was contacted immediately. After a few hours of messaging back and forth the issue was resolved and was told a new shirt would be in the mail the next day and be at my house in time for me to wear it to my game a few days later.
We are excited to see we are provided world class assistance in an effort to ensure we are still providing ongoing satisfaction as our it is one of our core values. Thanks, Deannaa
I would have given NO Stars if possible! Went to order a shirt from their site with the free shipping code "YARDS" (how would I know that if it wasn't provided at the time), went through PayPal and once the transaction was done there was a shipping charge of $13.99 for shipping. Immediately sent them a response stating to either refund my shipping or cancel the order. Guess what, like everyone one else has stated "NO RESPONSE". Of course the shirt arrived and was not like the photo, so set up for a refund, then they hit you for another $10 in return fees. Total scam site, AVOID IF POSSIBLE! Going through fraud resolution with PayPal against them then will file a dispute with my credit card company!
Buyer Beware!
Hello R. K., thank you for your feedback! I am very sorry about the return shipping charge. Our number one concern is customer satisfaction. I have waived the return shipping fee. The package can be printed and attached to the package. The package can be drop off at any local post office or FedEx Store. Please let us know if you need any further assistance. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered my shirt 10 days ago and its still not shipped. I call Them and they say every day it will be shipped and it still hasn't been shipped. I guess Ill get it after the football season is over
Hello Barry, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Terrible online store. Customer service is awful! Their spin off store PAC 12 is even worse! They cancelled my order and failed to notify me. It showed on their website as pending. When I called in to find out why it hadn't arrived I was told it had been cancelled. I wanted to know why--apparently that is to vexing of a question. I was transferred numerous times always placed on hold between transfers for long periods of time. After 30 minutes they of course dropped me.
Hello Lori, thank you for your feedback! I am very sorry about the order being cancelled. Our number one concern is customer satisfaction. Unfortunate, in order for this matter to be resolved you will need to speak with our Fan Protection Specialist. They can be contact from 8am-8pm EST 7 days a week at 1-855-222-2564 and International customers can reach us at +1-904-383-3632. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Placed an order for 2 items. Placed the code in for free shipping and then applied. When I hit submit fanatics added $10 for shipping. Tried contacting customer service and waited on the phone for 2 hours an no one would answer. Can't use the chat either. This is the second time this has happened to me and I will never buy from fanatics again.
Hello Ron, thank you for your feedback!. I am very sorry that you were charged for the upgraded shipping option. Our number one concern is customer satisfaction. I have refunded you back the additional shipping cost to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. On our site you have the option of changing the shipping method to standard ground on the last stage of check out. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I returned an International order to Mississauga, On depot. I got confirmation of July 22 delivery from my courier, but my order is still not refunded. Live chat does not work for outside US and no one seems able to help me. This is terrible. I am owed $434.00
Hello Sam, thank you for your feedback! I am very sorry that you haven't received your refund back. If I can please ask that you send the tracking information of the return to Customerfirst@fanatics.com, I will be more than happy to further assist you. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Your customer service is the WORST I have ever dealt with. Somehow you can't cancel an order that you won't even ship for over 7 days and want me to pay expedited shipping to get it 9 days after I ordered. I needed the shirts this week for an event. I tried to cancel the order in less than 18 hrs after I placed it. You were able to cancel the shirt that wasn't shipping until Thursday but not the one that ships 3 days later. Makes no sense to anyone with common sense. You haven't shipped it or even printed the shipping label. You could easily change the shipping. Not only will I never buy anything from you I will tell everyone I know not to as well! Oh and I will be returning the shirt but unfortunately I will be eating the cost of expedited shipping. Living and learn and I will NEVER buy anything from you again. Just looked at the Better Business Bureau and they have many complaints about them!
Hi Dayle, we apologize for the delay in resolution. We were able to cancel the item per your request and not being able to provide a guarantee delivery this week. We ask that you allow 2-7 business days for the refund to reflect. We hope this helps. Thank you, Chastity
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bob, thank you for your feedback! I am very sorry about the shipping policy process. Our number one concern is customer satisfaction. Upon review, you wanted to update the shipping address but it was too far along in the process. Unfortunately, a change of address can only be process after an attempt has been made to make the delivery. If the package still make it to the original destination, a reship can be processed to the desired location. Please contact after 10/1/2019 if the package has not been delivered. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian