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Mohamed K.

Contributor Level

Total Points
81

1 Review by Mohamed

  • Fanatics

9/20/19

I ordered a jersey and T-shirt and received the final confirmation the same day. My order ends up getting canceled without me knowing meanwhile it was a bday present. I didn't get an email or follow up. I had to call and see what happens and they said they canceled my order. I had it replaced and she promised me overnight and said it should arrive Monday by noon. I check the email and it states Tuesday. I don't like being lied too and don't like this horrible service.

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Nigel P. – Fanatics Rep

Hello Mohamed, thank you for reaching out. Upon further review of the order, the representative provided no false information. The order was placed and expedited and expected to arrive no later than Monday by noon, based off of the method she provided for your delivery. The order was not authorized in time to ship out today, however, we will ship it once the facility open the next business day and will be delivered the following business day. We apologize for the inconvenience and we assure you we will work to have your order delivered the next business day by noon from shipment. Please feel free to message us if there is any further assistance we can provide. Thanks, Deannaa.

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