From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 148th among Jersey sites.
Thing twice before you made any item as I have bought a shirt from their website and paid $5 shipping but unfortunately the shirt was too big and doesn't match the standards. I tried to return the item, but they asked me to pay an extra $10!
So, basically the shirt cost me $18 in total and in case I need to return it they will refund me only $3! Nonsense policy.
We're headed to the world series and had ordered a Nationals sweatshirt. It came on time but was the wrong product. I got on FB and messaged Fanatics. THEY WERE INCREDIBLY HELPFUL and solved my problem immediately. LaToya went above and beyond to figure out how to get the right sweatshirt to me before game time! Any company can make a mistake, but when CUSTOMER SERVICE IS THIS GOOD, it completely changes
Everything. Thanks, Fanatics and LaToya!
Hello Martha, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I purchased a green bay jersey a two years ago and I have only worn it a few times, I have never washed it and now the lettering and the numbers are coming off. This is the third green bay jersey that I have had issues with... the first two I got had the same issue and then they sent a third one and here it is the same problem. Was told in order to prevent that I had to order a more expensive jersey... I was already paying 160 for the jersey I got... product is VERY crappy would NOT recommend ordering from them at all
Hello Logan, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Horrific customer service. No e-mail confirmation after ordering, bs excuses on the chat service and to top it all, they sent the wrong articles and what to charge for the refund service... even if is their mistake. Total scam. DO NOT ORDER FROM THESE PEOPLE!
Hello Felipe, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
NOT happy with NHLshop.ca!
Marner jersey received is great. Customer Service is NOT, despite their being "committed to my satisfaction".
1) Had to order a custom jersey (more $$) just to get the A on Marner's jersey.
2) Mobile site (where I ordered) says flat shipping of $4.99. Regular website says something different. They would not honour what they posted on their mobile site. THEIR mistake but won't correct it.
3) Was told if item goes on sale within 15 days of purchase, they would honour sale price. I originally bought at 20% off. 2 days later was 25% off so I contacted customer service right away. After 2 days emailing back and forth of them claiming it was on a different site, they said i was supposed to contact them on 1st day of sale. What? Where is THAT bogus unwritten rule? They finally relented saying they would do it on a one time basis and give me the additional 5% off. But they have me 5% off the already reduced 20% off. I know math very well. That is not 25% off and I still paid tax on the original amount so in the end they still were off the mark. They did not keep their commitment to honour the sale price.
TERRIBLE service! Unwilling at every step to correct anything or keep my satisfaction. I will be ordering from RealSports.ca
Hello Grace, thank you for your feedback! I am very sorry about the promotions. Our number one concern is customer satisfaction. The item was a manufacturer direct item which they charge for shipping. Unfortunately, the code that was used at the time was only for the 20% off. However, when you contacted us an Advocate refunded you the difference for the price match back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Fansedge.com is a subsidiary of Fanatics.com. I saw a Phillies jersey my son wanted for his Halloween costume on fansedge.com for 44.99. So I bought a gift card on another website where I earn cash back for purchasing gift cards & the terms & conditions for the Fanatics.com gift card said "Terms and Conditions: Valid only at Fanatics.com & FansEdge.com for in-stock merchandise only." Perfect! What I wanted to buy qualified. NOT! The gift card was only valid at Fanatics.com but the exact same jersey (same item number & everything) was $59.99 on Fanatics.com. After chatting online with someone, then calling, then calling again because I was confused at what the first caller told me (almost 2 hours with these people) they told me they couldn't help me. "The system" won't let them do anything & there were no managers to talk to. My choice was to pay more & use my gift card code or pay less but have a useless gift card. They wouldn't price match their own sister website to allow me to purchase the jersey from fanatics.com with my gift card at the fansedge.com price. WHAT A RACKET!
Hello Renee, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Easy enough to order, good selection. I needed merchandise within two weeks and all items ordered had 4 day (in stock) shipping so I thought I had plenty of lead time. Turns out that wasn't the case, order was received 16 days later!
Could not wear for event. Don't assume they have order in stock - if you're on a time crunch use a more reliable source.
Hello Rob, thank you for your response. I am very sorry about the shipping expectation. Our number one concern is customer satisfaction. Upon review of your order, the items were considered to be made on demand. Which once the order has been placed, it can take up to 4 business days to complete and package to ship. The package would then ship by whichever shipping method that was chosen. Because the standard ground shipping was selected, it was shipped out FedEx Smartpost which can take up to 3-7 business days to be delivered. On the final stage of checkout, you have the option to change the shipping method for a faster delivery time. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
In this day and time, to find someone like Alysha D. Who is willing to do their job at such a high professional level (whether she was having a good day or not), is so refreshing! All I needed to do was exchange a shirt for a different size but she went so far above that in the way she treated me... I have been in the best mood all day long. It just happened to be on the same day that another company was trying to absolutely ruin it. You are extremely lucky to have Alysha working for you and please don't take that for granted. I own a business and the hardest part of my job (ALL THE TIME) is finding employees worth keeping. I would make sure she stays happy! Thank you for the great experience...
Hello Rob, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I cannot believe I ordered off of NFL.com and it goes through those idiots in Jacksonville, FL - Fanatics! They are the worst! I live in Jax, wish I could support them but all 3 times I ordered from them my orders did not arrive for over 3 weeks and I wound-up cancelling - including today after waiting 25 days! DO NOT USE THEM FOR GIFTS! YOU MIGHT NOT HAVE A GIFT TO GIVE! Why can't I review them on Google like most any other company? How much do they pay to not have Google reviews? Why can't they put that money into customer service?
Hello Allen, thank you for your feedback! I am very sorry about the delay of your order. Our number one concern is customer satisfaction. The item purchased was a special event item which should've been shipped on 10/11/2019. Unfortunately, due to high demand for the item, the vendor was unable to meet those deadlines. They revised the date of delivery until 10/30/2019. Per your request, the order was cancel and refunded back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Pricing way out of line for the quality and workmanship of the "Made in China" crap they send their customers. Clothing sizes are way off. Products fall apart, stitching unravels, materials are thin and flimsy. If you buy something from them that absolutely won't fit and decide you have to return it, understand you might get a return of half your purchase price. Stay clear of this company!
Hello Jay, thank you for your feedback! I am very sorry the return shipping charge. Our number one concern is customer satisfaction. You can print out the return label and attach to the label to the package. I have waived the return shipping fee. The package can drop off at any local post office or FedEx Store. Please let us know if you need any further assistance. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I purchased the last one, and paid the extra for shipping. Order was acknowledged and when I called up looking for an update after it should have been delivered, I found the order CANCELLED. No notification - nothing! After contacting customer service, to figure out the problem - they were all out of stock. Now my son is in tears. This totally sucks! Extremely poor communication!
Hello Graham, thank you for your feedback! I am very sorry about the disappointing experience. Our number one concern is customer satisfaction. Unfortunately, the payment was never captured when the order was placed. Most times if the item hasn't shipped out it will be placed back into inventory. I attempted to see if there were any plans to restock this item. At this time there are no perceivable plans at this time. Please check our site periodically, as our site is updated daily. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Do not place orders with this place. I should have receive free shipping bc I spent over 25.00 and entered freeship code. PER SITE They still charged me 10.00. If u have a prob, they dont answer the phone and chat feature is bogus. Fake and bogus
Hello Roslyn, thank you for your feedback! I am very sorry about the shipping. Our number one concern is customer satisfaction. I have refunded you back the shipping charge back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. On out site the shipping method would have to be adjusted for the standard ground shipping during the final stage of checkout. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I wish the return policy was made clear when I ordered my shirt. Just two weeks after receiving it, I was told on line that I could not return it. Yet the site advertises a 365 day return policy. The "chat" function was completely useless and there was not option to email my complaint. I don't want to spend time on the phone with a customer service representative. There are plenty of other outlets where I can buy similar merchandise without deception or hassle.
Hello Cris! We do sincerely apologize for the inconvenience. Our return center is currently experiencing technical difficulties. Please private message us and we will work to send the return label for your item to be returned back to us.
So a rep contacted me (after seeing previous review) and agreed to waive the return shipping fee. I was able to send back the shirt that was mis-advertised and I was given my refund which I appreciate. I will try another order at some point and if it goes well will earn additional star.
Hello Marcus! We are excited to hear a representative was able to assist with this order. Please do not hesitate to reach out if further assistance is needed. Thanks, Deannaa.
I got tickets to an NFL game and was given a $10 voucher to use, so I figured why not get some team gear. I order and it comes, so far so good. Problem is, the shirt is labeled as "sleepwear". It's not that big a deal, but I'd rather have something that isn't sleepwear. Like others I'm sure, I go to process a return and am told it will be $10? What?! Why? It isn't my fault the product isn't as described. I go back to the site and in the title of the shirt as well as it's detail/description it never mentions it being sleepwear nor does it in the images. So I feel it should be on them. Also it says at the bottom of their page "satisfaction guaranteed". Yeah It's also guaranteed I won't be using this site anymore. Feel free to reach out Fanatics to earn back some points... I've attached a photo of my 'sleep shirt'
Ordered an NFL Jersey through the Fanatics Intl site - little did I know this is considered completely seperate from 'Fanatics' I ordered the jersey based on the listed 'Jersey Assurance policy' but was then told this does not apply to the international store. Never mind I thought I would take advantage oft he regular 30 day return policy
I rang up 10 days after lodging my return to be told that it had been sent back to me due to there being 'no tags' despite me knowing the tags were in the delivery. Clearly someone had not looked correctly. No email was sent prior to this
I was then also told that they would not accept a return because the player had changed team - I implore someone from fanatics to show me the terms and conditions on their website where it says this is an issue. I have read through and this is not listed anywhere.
I followed every step and put up with being told to contact different numbers - I believe they have acted unconscionably and will be following up until I am remedied
Hello Connor, thank you for your feedback! I am very sorry about the return of the jersey. Unfortunately, you will need to address this issue with our International site as we have no access of being able to assist in this situation at this time. They can be contacted at Website: ​​http://www.fanatics-intl.com Contact Information: +44 (0) 330 222 0386 or customer.services@fanatics-intl.com​. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
The wrong item was delivered. In the meantime my item sold out. So now I'm supposed to jump through all these hoops to return the wrong item for my refund. Beyond absurd. Worst customer service I've ever dealt with.
Hello Celeste, thank you for your feedback! I am very sorry that the item was incorrect. Our number one concern is customer satisfaction. The return shipping fee has been waived to return the item. Please print out the return label and attach it to the package. The package can be dropped off at any local post office or FedEx Store. For the inconvenience, you were emailed a discount to use towards your next purchase. Once the return has been received, you will receive a refund confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
*******397 here is the phone number to this terrible company fanatics. Hope the owner Mr. Rubin rots in hell for taking advantage of people.
Hello Bruce. We do sincerely apologize for limitation in stock and the quality of the item. We have sent the return label for your convenience and waived the return fee so a full refund is issued for the item. We do advise you check back for the availability of the item. Do not hesitate to reach back out if there is any further assistance we can provide. Thanks Deannaa.
I ordered a T-shirt as a gift one week ago. I paid for 5-7 day shipping and got my confirmation email saying it would take TWO weeks to get to my house. I contacted the company and spoke with Luis, and he "updated" my shipping so that I would get the gift in the time that I paid for. After updating my shipping, I got a confirmation email that the order would take even longer, three weeks, to get to me. The order is going from Las Vegas to San Diego. I have been tracking the package and it has been traveling AWAY from my house. For reference, you could WALK to Vegas 4 times in three weeks from my house. I'm disappointed because I tried to remedy the situation so I could get the gift on time. Instead, the company made the situation worse, they even made me pay for updated shipping. I have no idea why shipping is such a problem for this company, but I can tell you I would never order from this company again. The only reason this upsets me is because this was supposed to be a gift for a friend, and it will no longer get here in time. I will be cancelling my order, ordering from a different company, and demanding a refund
Hello Chloe, we have messaged you to further assist. Thanks Deannaa.
I ordered a pair of shoes. I know when you order such items you expect a little size issue since it is S, M, L but as a size 6 women a size S (5-6) should be pretty close. These look like clown shoes on my feet. They are way too big. Fine, I'll just return them! Oh but I get to pay a $10 fee to return something that should have fit if advertised correctly. I'm so sad. Now I'm stuck with shoes that don't fit because I'm not wasting my time to only get half my money back.
Hello Elizabeth, thank you for your feedback! I am very sorry about the return shipping charge. Our number one concern is customer satisfaction. I have waived the return shipping fee. The package can be printed and attached to the package. The package can be drop off at any local post office or FedEx Store. Please let us know if you need any further assistance. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I have ordered from Fanatics a few times because they have reasonably priced gear with lots of selection for big guys.
Recently I had a shirt that had an issue, and Fanatics replaced it immediately.
Great customer service. Great selection.
Hello Lowell. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mahmoud, thank you for your feedback! I am very sorry about the return shipping charge. Our number one concern is customer satisfaction. You can print out the return label and attach to the label to the package. I have waived the return shipping fee. The package can drop off at any local post office or FedEx Store. Please let us know if you need any further assistance. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian