FanaticsReviews 3,945

So I purchased an NBA shirt for my wife on 12/11. That shirt should have been shipped on 12/16, but on Tuesday the 17th I was emailed saying there was a delay on my item, so I checked the item page and sure enough there was a manufacturer delay now that wasn't there on the 11th. And now there was a notice on the main page saying that if your item does not arrive before Christmas it would be free.

So inquire about getting it for free since it indeed would still not arrive before Christmas. I was told NO... that I would not get it free. But I was told that I could cancel. So I asked to cancel. She submitted a case.

Now it's the 19th and my order said it was now tracking. So I asked them to cancel the order again or see again if I could get it for free since it still would not be here before Christmas. They said NO again. And guess what, now it's the 22nd, and FedEx still has not received the item (so no it HAS NOT BEEN SHIPPED even though my item has a shipping tracking number). And they still won't cancel my order and they won't give it to me for free... and it still won't get here before Christmas. Totally unprofessional.

They will not cancel your order when they say the will. They will not honor their clause about giving you your item for free if it doesn't arrive before Christmas and they don't give a crap about you as a customer. I'm done with these guys. I will not order from them again unless this is resolved. I'm not about to have the item come to my house and then have to tell my wife..."sorry hon I'm sending it back now so you will not get the shirt even though it's here now" and then have to pay $9.99 to ship it back on top of that.

You know it's bad when Fanatics "manages" their Google reviews to only have positive reviews all written the same way! My experience trying to get the perfect gift ended up as a nightmare on this site and their third party customer service. I got different stories from customer service and met with dead ends when trying to reach a resolution. I've never been treated so rudely by customer service over a promo code on their website. I've got screen shots and a call recording of all the dishonesty they pulled over a lousy $8.00. Fanatics has lost me and everyone I know as a customer.

I ordered a mug on Dec 11. They "shipped" on dec 16 and provided fedex tracking info. As of 12-21 fedex still has not received it from fanatics, so it wasn't shipped. I tried calling them, after going through the phone tree for several minutes, the recording said agents are busy, and suggested the on-line chat. I tried the chat, and it wasn't a real chat, simply canned answers to questions that eventually told me that the chat couldn't help and directed me to call and talk to an agent.

Placed an order in Dec. 9th 2019 of 2 items for my brother for Christmas. Site showed order shipped but when I clicked on the tracking number, it states invalid. I called them and was on hold forever. Then they can't find the shipping info and now the items are out of stock. I asked to place another order and get the special shipping they are offering now(promise delivery by Christmas-$19.99) for the price of the shipping I had paid on Dec. 9th of $4.99. They state they can't do it even though they messed up the order. So don't order from this company.

This may be the worst company in America. I placed an order on Nov. 26th. 3 of my sweatshirts fit was small since the fanatic brand men's large is better fit for a 9 year boy or girl. Anyway, they created a return label (which of course you get charged for) and I sent the items via Fed Ex. Next, I received an email stating that they credited my original form of payment. Well, my original form of payment was partial credit card and partial gift card. I did not receive my credit towards my gift card, since the gift card no longer had any value and was properly disposed. Simple solution is to issue an e-card in the amount that supposedly went back to the gift card. Apparently, that is a foreign concept to them, as they said you are SOL and should not have thrown out the gift card that no longer had any value. Thus far, it has been three weeks of phone calls with rude responses, countered with unaccountability and being pushed off to other representatives as well as being placed on hold after hold after hold is just one of their many "Teflon" tactics. This was confirmed with one of the reps I had the pleasure of being placed on hold. Next, one of the representatives mocked me for throwing away a gift card. Come on, great service their. Just a complete classless company that will go under in a few years. Just read the other reviews. They have an average rating of 1.6/5 in more than 3k reviews. Do not buy from Scamatics you will get burned!

I received the wrong shirt on my order. I purchased a Stephen Curry shirt for my son. (His favorite basketball player). I received a Buffalo Bills mens shirt! So, I called in and spoke with Spencer. He was very fast, charming, and took care of everything for me! I understand sometimes stuff like this happens, and wrong merchandise gets sent. I appreciate how the situation was corrected and how fast! Just in time for Christmas! Thanks Spencer! As someone who has worked in customer service for years, I hope this company knows what an asset you are!

This is the second time I have been disappointed in the shipping of sports gear from this site. It does finally arrive but not in time for Christmas. I placed an order on Black Friday for5 items. 3 of them did arrive in time to be given. The last two items (the ones I needed soonest as they needed to be shipped to Philadelphia) did not arrive as promised and so will not be there for Christmas. In talking with an online assistant one of the items is out of stock and at this point doesn't matter anyway. Sure am glad the other 2 places I ordered sports gear from are better about shipping as promised. I will Order from them in the future.

Be warned.
When you are placing your order it will give you a delivery date that arrives BEFORE Christmas.
AFTER you place your order, you will get an email a few days later, changing the delivery date to AFTER Christmas.
I contacted customer service via chat and was told there is nothing they can do, and that it is "better late then never".
Then she offered a 20% discount for future order, then said, she was just joking, and kept typing in all caps like she was yelling at me for being upset.

It is clear they do not care about their customers and think it is funny.

My third replica jersey did not have the embroidery that the site advertised. It was heat pressed and basically looked like a sticker. After processing an item check I received an email apologizing for my "inconvenience". However, I am expected to wait for my return even after the team admitted to messing up my order. Not only was I "inconvenienced" but now I don't have the money nor the product because it takes 10 business days to receive the product I returned. I am baffled to find out this is a licensed seller. Never will purchase from fanatics again.