FanaticsReviews 3,945

I ordered Christmas pajamas and when I opened them 1 pajama was red white and black like I wanted the other was red white and gray. Spent 45 minutes chatting trying to fix this and her reply was even if I get another order it wouldn't match because it's from the manufacturer it doesn't even say you can order red white and gray you can only order red and black and I get red white and gray so for Christmas pajamas one person's going to be odd

Ordered an item from this company Nov 29th and received an email that said item would arrive Dec 10th. After two weeks, no email email notifications that item had been processed or shipped. I contacted the company and they said the order had been cancelled. They never notified me of this, they claim the item could not be delivered to the address I gave. Keep in mind companies like Macy's and Nordstroms ship to this address all the time. Will never order from this company again.

"Hey, here is a really cool winter hat for 25$." Sweet, let me put my information in. "Oh, you live in Canada, well there is a 5 to 10 business days shipping fees which is 16.99." Can I just use normal snail mail and not pay so much, I found the same hat on another website and it was 16.99 for 2 business days. "Sorry, it's mandatory. As well, it will be 15.24 for customs and fees." What? How do you guys pay 15.24 on a 25 dollar hat? That's an outrageous percentage and I will be paying customs on it when I receive it here in Canada, and it won't be more than 15%. "No, sorry, that's how we gouge you, I mean, that's the way business is done here. So, that will be 57.23. How would you like to pay?"

I ordered a NHL jersey on Black Friday. Upon recieipt, I now realize that the jersey is waaayyy too large. My fault, I get that. I would pay for the return of the item and the shipping of the new smaller size jersey however, I can only return the too large jersey (bought on sale as it was Black Friday) and purchase the smaller size at full price! They will not honor the sale price no matter how you slice it. In addition, I never received an email confirmation of my order so have just spent several hours trying to work through the process of initiating a return. Finally, after digging, I found a phone number and the person in customer service Jevlynn, was very helpful, and was able to finally send me a return label. The original one apparently was sent to the wrong email address which I don't quite understand as the order would be attached to my email and the chat rep found the exact item I had purchased. All that being said, I don't think I will ever order clothing from this site again. Exchanges are just a part of ordering online and since they won't honor that I won't honor them by giving them my money.

First of all, if I could rate the customer service a ZERO OR NEGATIVE I would. I have never in my life (48) been so poorly treated and had more customer service reps speak over me and not allow me to explain! Second, I am NEVER one to post negative feedback as it is usually someone who is continually irritated at the world! However, someone needs to properly train their customer service reps and rectify this so others are not treated so poorly and disrespected! I had received a sweatshirt for Christmas (last year 2018) which was the wrong size. We were told to hold on to it and see if additional sizes were restocked. By February, In unfortunately forgot about it and started the attempt to the return process in November. After finally receiving a return authorization form it was shipped back via USPS (using the Fanatics return label provided) on 11-5-19. As the days go by, I keep looking at the tracking # and on 11-8-19 I check the tracking # again... to view this message "Your item has been tendered to the returns agent at 1449 (2:49) pm on November 8,2019 in OMAHA, NE *******. The Postal Service no longer has the item and no further tracking updates are expected." After calling the post office, their breakdown of the message is that on 11-13-19 at 2313 (11:13) the package was delivered in Buffalo to a third party shipping company. Fast forward to 12-10-2019 and speaking with 6 (YES SIX) different individuals including three floor supervisors (and a total of approximately 5 hours), they still do not have my product, have no idea where it is, why it was shipped to Buffalo I finally received a credit (to the gifting individuals account) which is a pain in the A. To obtain my gift. Unfortunately due to this horrible customer service, I will NEVER purchase anything from this company or it's affiliated businesses ever again!

I placed an order for a black Lamar Jackson on November 13th for my son as a Christmas present. Yesterday I received an email stating that I had cancelled my order. Never did such a thing and was told they oversold the jersey. Hard to believe that they didn't know sooner than 12/9 that they didn't have enough jerseys to meet the demand. According to my email the jersey was supposed to be delivered tomorrow. Shameful that they pull these kinds of games ever... but especially this time of the year. Very disappointed!

This company sends multiple emails, at least one a day. They say on their website that you can click and unsubscribe - bull $#*!. I had to call and got a right around until I could speak to someone who actually knew what they were talking about - had to open a ticket. Will be reporting the company. Normally I am not a whiny complainer but I hate spam like this. $#*! company.

I placed an order, paid 2 day shipping. Four days later- nothing. Called fedex- they had not received the package. Called Fanatics- they say my order was lost- no apology. Asked if they could resend and they said yes, only to then come back and say items were out of stock. I cancelled and now waiting 7 days for a refund. The girl was unapologetic, even when I prompted her that she could at least apologize. She said "I'm sorry the carrier lost your order". Unbelievably poor service.

I ordered something from them on 11/30/2019 I received an email from them stating that my order had shipped on the 12/02/2019. I check the tracking for 2 days. Called Fed Ex and their response was Fanatics had created the label but had not given them the package. Tried calling and was only able to get an automated response. Next contacted them via Chat after about 15 min. The person stated that they would escalate this up the chain and I should hear something in 3-5 days... smh. Basically they are holding my order because I wouldn't give them an extra $10 to ship an item that only cost $10 to receive it in 2 days. But the kicker is I live less than 300 miles from Jacksonville, FL. So if they had given my order to Fed Ex like their emailed stated on 12/02/2019 this would not be an issue.

The personalized NBA jersey I got my son for his birthday/graduation present back in May already has numbers peeling. I called your store but didn't ask for my money back - just a replacement or to have it fixed. But, I was continually told nothing could be done because it's out of the "90 day return period", however, they do admit it's defective. Again, I don't want to return it for a refund - just have it replaced or even fixed. It's ridiculous that eventually all the letters/numbers will fall off and my son won't want to wear it fearing he will get teased. Buyers beware - you may wind up getting a defective jersey that can't be returned after 90 days.

I ordered a personalized hoodie and when it came the name was misspelled. I was told it was spelled that way in their system. I suggested whomever put it in misspelled. I was told no returns on personalized items so I'm stuck with it. Supervisor told me if I wanted another one it would also be misspelled. Pretty lousy company to deal with if you ask me. Don't order from this company! Save yourself some heartache. Now my grandson won't have his shirt for Christmas. Very poor...

I bought my husband and myself a hoodie with our last name on the back. I washed them twice and the lettering was almost gone. They sent two more and I washed them and lettering was coming off. I had to return all of them wait on refund, then reorder them. They said they would give two-day delivery and 30% off. I got the 30% off, called about the two-day delivery, they said that they changed it to two-day delivery. I looked this morning and my order says pending. I will not order anything from them again. I was hopeful that the company would do as they said and make things right. I am just wondering if the "new hoodies" will be defective as well?

: Literally the worst customer service ever. I have screenshots of the chat where their representative lied to me about an
Order getting replaced and then had another conversation with a different rep that said the order was my fault so they
Couldn't do anything except offer me a 20% off coupon when everything is always 65% off anyways even though they lied
About being able to fix my order. AND when I placed the original order half of what I ordered never arrived. I paid $65 to get
A wrong order and not receive half of it and then the phone rep didn't want to talk to me about fixing the missing half of the
Order and pushed me to go to chat instead of helping me on the phone. I went to the chat and then was lied to and have
Screenshots to prove it that they said I would get my order redone correctly. I didn't receive an email confirming after 3-4
Days and went back to talk with the customer service again and they offered me a half-apology and refuse to do anything
About the order or the awful experience I've had with them. I will NEVER shop with them again. Also the quality of their
Items is so poor it is literally ironed on and I spent $26 for this "custom shirt" that smells like vinegar out of the bag. I am
Currently still waiting on the items that never were received and hoping I eventually get those items

My child received a gift from aunt. We call and work with CS to return for credit. CS codes it wrong & returns to aunt. Next CS says they did it wrong and issues child gift code good only 2 mo. Supervisor Fiyin in Toronto says too bad and blames customer instead of her inept CS person. Maybe train your call center and inform them you don't screw over a child and you don't blame the customer for your CS agents error. What's ridiculous, is we could have kept the shirt and returned it today, but since we returned it right away and CS screwed up my child is out. Horrible!