FamilyTimeReviews 228

I bought the service and cancelled in due time but have been charged twice. Ever since i have been trying to have a refund of 44 euros. They reply almost immediately with the same answer. It s being dealt with by our billing department. This is the response I get for the past months. How could I get this refund? Anyone that knows how to get a refund?

This company incorrectly billed my renewal early and refuses to refund the money. I have been getting the run around for months at this stage. Every week is 7 more days. Please do not use family time.

SCAM ALERT: Subscription Cancellation Nightmare!

I had a terrible experience with the FamilyTime app and its management. Despite multiple emails to their billing team and requests via live chat to cancel my subscription, they refused to process the cancellation. They continued charging me even after repeated cancellation requests. When I requested a refund, they kept routing me around, offering no real assistance or resolution.

If you're facing the same issue, here's a solution: Write a negative review to warn others, and bypass FamilyTime's support entirely. Instead, reach out to their third-party payment gateway, FastSpring, and file a chargeback request using this form: https://fastspring.com/consumer-support-form/. FastSpring refunded my money within 48 hours—something FamilyTime failed to do.

Beware of this app and its unethical practices! They'll hold onto your money unless you take action through other channels.

Downloaded the app last year to see if it would help manage screentime. It didn't, so I deactivated it (or so I thought - there is nowhere in the app to unsubscribe and no subscription created in Google Play). After being charged for the annual amount, I reached out to their Support team to cancel and be refunded to which they allegedly obliged. Was just charged AGAIN for my annual renewal? I don't know why they would still have my payment information on file, and what made them think they could charge me again. So now I have to argue for another refund. I think this company likely stays alive by billing people and hoping they don't notice, since there is no way to see if you have an active subscription or not.

The app doesn't work, crashes constantly, doesn't track your family. They also refuse to provide a refund. They keep your money, and bots auto respond to you with no real human follow-up. I think they are based off-shore, so no legal recourse. Use a different family tracking app unless you want to lose your money and take on a lot of frustration and time. Buyer beware, you have been warned!

ANY APP BUT THIS ONE. FRAUD. THEFT. PRODUCT DOES NOT WORK.

Please see my recent email to Family Time below...

Dear FamilyTime,

On 06/16/24 you stole $28.69 from me via my credit card. As per my last email, this charge was not authorized. This is a second notice to refund my money at once.

I cancelled this membership last July 3,2023 because your app, software and "service" NEVER WORKED. I spent HOURS of time patiently trying to understand any direction you provided and making adjustments to the app, webpage or my daughter´s phone. NOTHING WORKED. Your customer service is horrible, emails were repeatedly unanswered, and your chat service gives instructions which do not fix any problems! You offer NO PHONE NUMBER or other method of speaking with a human.

I will publish this message in as many parent review apps and webpages as I can find. You should be shut down immediately!

Copied here is the Secretary of State and Attorney General of MA. Hopefully, they will investigate you, realize how fraudulent your business practices are and then be blacklist you. Good luck in bankruptcy court!

John

Still waiting for a refund from Familytime Support, they simply dont follow through months since my first request to refund and nothing:

Hello Sam,

Thanks for contacting FamilyTime customer support. Sorry for the inconvenience that may have caused you.

Our billing department is currently processing your refund issue. You will be notified via email once your issue is resolved.

Thank you
Marc

I disagree with the negative reviews. The app is user-friendly and provides great value for its cost. I have had no issues canceling my subscription, and customer service has been responsive and helpful whenever I needed assistance. I would recommend this app to any parent looking for a reliable solution to streamline their tasks.

Has been corresponding for two years without any success! Automated customer support, fake service, fake support! Be aware!

I have been chasing a promised refund since Nov 2020. Even if the app doesn't work, they will keep your money!
Over 150 emails back and forth with the same reply template advising it was being refunded. They also try bribe you to not put a bad review up.
See SOME of the many times they told me my refund was coming
Do not join these scam artists!

Agree with other reviewers on here. The app is terrible. But when you try to cancel, there is no way to do so, no way to contact anyone other than email, and then the same people give you the run around and bill you again the next year. Find a real company with real customer service. This is a scam with planted fake positive reviews to get parents to sign on.

I signed up to the free trial it never worked they had an excuse for everything I canceled well before the trial ended. They have been charging me and I have never even used it I am still waiting for my refunds 6 months later. And I get the same thing 24 hours you will get a refund. It makes my blood boil that these scammers don't have to be accountable for stealing and they just hide behind a screen.

I tried this app for ten minutes, didn't like it, and tried to cancel-- no. 45 dollars for the year. No refund. Fine. But then I got a notice it was going to autorenew for the next year. Customer service assured me it was cancelled. It was not. I tried seven different times to get this cancelled. I was still charged. The only way to get this cancelled is to file a claim with your bank and have your bank go after them-- but save all of your documentation or they won't be able to. Be careful.

I signed up for subscription as this was the only way to use their app to figure out if it was what I needed. It states 3 free days and can cancel anytime. I only used it for 30 mins and found it wasn't what I needed or worth the monthly fees so I cancelled it. I was still charged 2 days after I cancelled. I have now emailed them 5 more requests so hopefully it is actually cancelled now. They also will not refund the $27 even with my screen shot of the cancelled subscription on the very first day.

Warning do not waste your money! I worked with their support for over a month and could not get it to work. The only way to talk to billing is through email. I was told that I would get a refund and 5 months later still have not gotten one. The emails always read "Our billing department is currently processing your refund issue." I have worked as an IT engineer 30 years and this is the worst software company I have worked with. Do not use FamilyTime and save yourself time, money, and headaches.

I would rate this zero stars if it were available. I worked with the help desk for over a month to get the app to work correctly. We couldn't get the app to work correctly, and I asked for a refund since the app didn't work as promised. They told me they would refund my money, however, that has never happened. Worst app and customer support. Once you ask a question you will continue to get auto-replies and no one at the company cares. Save your money and take your business elsewhere.

Do not commit to automatic renewal. I was billed on 1/1. Once I was aware of the charge on 1/3 (1/2 was a holiday), I immediately contacted Family time directly and cancelled the service. They REFUSED to refund my annual fee siting a refund policy clause that stated you had to cancel before the renewal, and claimed they sent me an email, which I never received. Be weary!

Hello, i am super angry and dispointed with this, as i paid for a year, both we have IOS and nothing works, I see my kid at home on gps even he is at home, i acannot block some apps just all of them even in their beautiful page it is said you can chose specific time, and the lady from the hepsdesk just tells u. This is our email adres if u have a trouble. F... it

If your kid has an iPhone you can't block 'some' apps like social media. Also, no matter what content filter level you choose they can open Instagram for example on Safari. Their solution…disable internet. Thanks a lot.