Factor75

I ordered 10 meals and I got a package with 10 meals… just not the ones I ordered. I called and they gave me a partial credit until I escalated it and demanded all of my money back for an order they messed up. They gave it to me as credit and told me it would be applied to my order… in 10 weeks. What scam of a company takes your money, gives you incorrect product, and then holds your money for 2.5 months? Obviously a company that is so crappy they have to trick people into staying with them. There's tons of other meal options… pick one of them, stay far away from Factor.

This company lures people to subscribe to them, making a good discount on the first order. Then they will withdraw money from your card without warning and send you the cheapest set of food if you do not have time to choose food on time or miss it. As a new customer, I didn't know about it. I immediately turned to support with a request to cancel the order, as I did not like their food. They refused me, saying that it was not in their politics and we should have done it earlier. After that, I went to look for the unsubscribe button and didn't find it. It turns out where it should be - IT'S JUST NOT THERE! You will also be prepared for the fact that you will not be able to remove your CARD FROM THE SYSTEM. It's nonsense, but then it turned out that to cancel the subscription you need to click on the link, which is very difficult to find and not everyone will guess. DON'T ORDER FROM THIS COMPANY, IT'S NOT WORTH IT

I just got screwed over by factor. I canceled my subscription and future orders and even emailed them about all the cancellation and they ignored this. They stole the money right out of my account after they sent a box that I didn't want and after I canceled it. I would not recommend this company as they will take from you and never reply back to you!

My husband cancelled his plan under his email the first day he signed up because he didn't use the right military discount code. They billed for 3 more weeks and blamed him. I used the military code. First week was ok. But I didn't eat a meal before the second week ordered and the second week tasted spoiled. So threw it all away. All told paid 5 weeks of food (70 meals) and ate 14 meals between the two of us.

We have been subscribers for 2 years. For the most part the meals are OK. Not spectacular, but decent. On occasion deliveries have ended up at the wrong house and once were left at the gate at the front of the community. We have extended grace and understanding because those problems were infrequent.

Unfortunately, over the past 3 consecutive weeks Factor has dropped the ball. Each of these past three weeks, the deliveries have been 2-3 days late. More important than that each of the past three weeks, HALF OF THE MEALS were missing.

Dealing with their customer service is frustrating. The overseas call center is woefully inadequate. They don't speak or understand English very well and are not much use in solving problems. When I requested to speak with a supervisor or manager I was hung up on.

Touted as a plant friendly meal delivery service I ordered a large order for my vegan family. Our first order arrived filled with meat and fish. I called immediately since we can't eat any of these foods. Customer service was clearly outsourced to overseas and instead of realizing that good customer service includes resolving the issue, the Factor 75 reps just said, well it's your fault. And they said that even if I had only wanted vegan food, they have only two meals that week that would have been okay for us so that means that we would have received 18 meals of basically the same meals. So it was misrepresented marketing. I had to call the company several times because it kept cutting out, I'm assuming due to overseas connections. What a waste of $150. So disappointing and frustrating. Never, ever again!

Factor delivery is unreliable. Often delayed by one or two days. I count on meals when I order them because I don't grocery shop AND order prepared meals. This leaves me with no lunch at work for days at a time. Last order was missing a meal and 4 of them are NOT what I ordered. (PS the beef is really gross. Very low grade.) After 21 boxes I am fed up with the unreliability, I canceled my account.

Edit 12/07/24
Its even worse
Hellofresh allegedly employing children
Do you think that the missing 350k+ children some could end up working for a multinational corp? BLACKROCK?
Is this why our border is open?
SO ITS NOT ONLY CENSORSHIP ADD CHILD LABOR
https://www.zerohedge.com/political/feds-accuse-hellofresh-employing-migrant-kids-factory-sanctuary-state-illinois

I canceled my subscription based on the parent company Hellofresh. Hellofresh pulled ads from Rumble in an attempt to cancel Russel Brand. This is trial by media and anti 1st amendment. Here in America you are innocent until proven guilty. My dollars will not support any company who believes in censorship.
Who are the shareholders of HelloFresh SE?
Top Shareholders

Baillie Gifford & Co. BlackRock, Inc. The Vanguard Group, Inc. Morgan Stanley Investment Management Inc.

I hope this is your AVBEV MOMENT! BOYCOTT THIS BRAND!

Date of experience: September 23,2023

I cancel this order five days before an order was supposed to be sent out to me and they are telling me I have no choice but to take this order. The agent refused to get a manager when I asked for one.

I ordered these meals.
1. never received called them they refunded the money but said my address was wrong. The address they had provided me was wrong but there is not even a street in my town by that name so I have no idea where they got the address.

2. Told the to cancel my subscription they said they cannot because the second box was processed they told me to go thru my bank. So paypal filed a report but then sided with Factor 75 saying I had received my meals, which I HAVE NEVER RECEIVED them.

I advise against using their servce.

I waited for almost 3 weeks for the meals to be delivered. I was told because of the holidays there might be a delay. I waited for 3 weeks and still no delivery of the meals yet they keep charging me every week. I was told that I would get a refund from Factor but that never happened. I had to dispute the transactions with my credit card company.

Took a month to get my first order and the food was just ok. Canceled and they still send food and charged my card. Had to block them from my CC. Once you cancel With them you can no longer login to your account

They treated me like garbage when I called customer service after I was sick and I didn't get a chance to review and change my order. First of all, why are they picking whatever they want and if you don't reply on time, they will ship you the order and charge you when it's not the order you want! I called and pleaded after spending thousands of dollars with them and their customer service rep was so disrespectful and rude. Told me he can't do anything that I have to pay for or when I never even got the order yet and I was calling in advance to where we could have both canceled the order and been happy! I disputed with my credit card and factor still has not bothered to credit my account so I don't have to go through a dispute! They are crooks! The way their business is designed is to steal your money and not be helpful when you call customer service, they have their reps from OUTSOURCED trained to take your money and not help you! Please run from Factor!

I used this service for about 6 months. Some of the meals were good, the convenience or the meals was good, but I often received the wrong orders. I would order 8 meals, receive only 2 meals, and be billed for the 8. The first time, I contacted them and they said they would credit my account. I thought it was a one time problem. Then it happened two more times. I contacted customer service, it took forever, not good service. I insisted they refund the money on my credit card. They agreed. It never happened. I wouldn't use them again ----buyer beware!

This company is total fraud. I cancelled within seconds of noticing the website was auto-generating an order and have an email to prove it. Then noticed they charged my credit card $91.00 after the fact. Nine days later Factor sends an email saying my order is on the way. I called the company and their response was ridiculous, "Yes Sir, I'm so sorry to hear that. There's nothing we can do. We are subscription based and we auto generate an order if you don't choose the meals individually." WHAT? I should not have to call them multiple times to correct this nor should I need to waste my time with the fraud department of my credit card company.

The very first order that I placed was not delivered. Support then decided to tell me that its "not their fault" when it's 100% the company's fault. They chose who to deliver the box. They did not rectify the situation and therefor are missing out on my business. I will also be telling everyone that I know how poor the customer service was and that I would not recommend them. You cannot stay open as a business and treat people with this kind of neglect. -5/10 stars; AVOID

The food is not bad, though I honestly don't think it's worth the money they charge. But the convenience was there, so I gave them a try. They kept leaving meals out of my order, but still charging me for them. I had to call almost every week a because of missed meals, but all they would do is give me a "credit". However, those credits would NEVER get applied, so they just kept piling up (I currently have over $80 in credits) but they'd bill my card for the full amount every week.

We use this service to help with elderly and meal prep (aka my out of state parents). Unfortunately factor 75 is unable to assist them in actually delivering meals. Customer care is out of country, which is usually no problem, but they keep pushing back the time and unable to speak with someone who does not talk without a script. Customer service hung up on me so I will be canceling all accounts. 6 boxes shipped and only 1 arrived.

I am considering making the Federal Trade Commission aware of this company's deceptive practices. Someone in a prior review has also raised this point - when you sign up for the promotion and provide credit card details intended to cover the shipping for the free trial, buried in the terms and conditions is permission for them to continue to ship product at full price. Their cancellation policy is also one sided with a long lead time required to cancel - approximately a week. The quality of their product aside, such business practices should not be condoned. Suffice to say, I have cancelled my account and will likely dispute the charges for items delivered/do be delivered that were never ordered.

The food isn't too bad if you ever get it. I tried Factor 75 2 different times. The last time I kept getting my meals days after they were scheduled and they warm and unsafe to eat. I was hoping they had fixed their delivery problems, but apparently they have not. My box scheduled to arrive on Tuesday finally arrived on Thursday night. I opened it and everything was jumbled around and very warm. I did a text chat for the third night this week with them. Useless. I'd rather cook.