Factor75

I ordered Factor for the first time. I did not receive a confirmation email or text or receipt of my purchase. Additionally, I have NO IDEA when my food will be arriving. I called customer service explaining all of thing and was basically told "OH WELL. WE DON'T/CAN'T PROVIDE ANY OF THAT INFORMATION". This can be a pricey service and I expected a simple confirmation emails and to be able to track when my meals will arrive. I canceled.

This week I received an email there would be a delay of one day in my meal delivery, the next day following the rescheduled delivery, i received a second email it would be two days. On the new delivery date (2 days late) I receive an email that my meals will not be delivered due to their logistical issues. This week I was depending on the meals as I don't have additional cash for groceries; when I contacted their offshore support, I was given all typical pleasantry talk but no actionable plan to compensate me other than $5 & a refund which would take up to 10 business days. The refund is my right, for the service I didn't receive; but I was not compensated for the additional emotional distress or inconvenience; other than a lame apology. What was meant to be a smooth experience, ended up being my worst nightmare as I have no food, or groceries for this entire week. I spent hours trying to reach someone as this is an emergency, factor75 dropped the bomb; left me to pick up the bill. Its offshore customer support lied to get me off the phone stating I would get a call from one of the US based supervisors; come to find out this is not even an option of receiving call-backs. The lack of support, and the unreliability added a lot of unnecessary stress and now I'm stuck with no food for the week.

Really deserves 0 stars. The food is awful, it's filled with salt and is inedible. I still tried to keep it out of convenience but I missed the deadline to change my meals by 6hrs just ons time and they refused to change the meals or skip them for me! I'm a vegetarian and they sent me all meals with meat… it was $135 of food that is just going to go to waste. I called twice to try and get it fixed and they were incredibly rude and unhelpful. I asked fo speak to a supervisor twice and they kept telling me one is not available because they were all busy… I called at 6:10, right when they opened. I also explained I'm not a person of a lot of means. And because I was counting on food from them and can't afford more groceries for this week and they pretty much told me they don't care. I get that I missed the deadline but people make mistakes and it was the first time I had done this. Usually theres room for one mistake. Especially when someone can't really eat now for a week! This company is horrible. Do not get fooled!

I decided to try a delivery service, and found Factor 75 offered gluten free meals. Sadly, I had to provide ALL of my info before I could actually see what those options were. When I got to the ordering section, the options didn't suit my picky palate and I immediately canceled. 6 days later I receive notification from my bank that this company took money out of my account. I immediately called the customer service number and said nope - refund my money, if I need to return will do so gladly because I won't eat what they are offering. Not negating their food, just don't like their side options. Customer service says they can see I placed the order and canceled the order back to back on same day. Said there had been a glitch in their system. Contacted support. Support says no on the refund because the cut off for shipment was yesterday. I didn't place the order! Customer service told me to call my bank and do a stop payment. Can't do a stop payment on a debit card purchase. So now I have to see if I can get my money back through a fraud claim. Seriously, if you are a picky eater, do not order from this company! You don't get an option of choosing sides or meats. They send you the stuff as they group them.

I was considering trying the Factor 75 meals. They REQUIRE a credit card be put in to get pricing and meal information. First red flag. Then I make my selections and get to the shipping page and realize they will be delivering it on the week I'm away. I stop the process and don't complete the transaction. I receive no emails confirming anything. I never completed the order but left things in my cart to order for the following week. This AM I see they've charged my AMEX. I check my email, trash and spam folder to see if they ever sent an order confirmation. I am certain I did not complete the order. BECAUSE I'LL BE ON VACATION! I call customer service at 6 am. They disconnect the first two calls. The third call they tell me it's too late. BEWARE of this company! I have cancelled my order for next time which I never set up but there is already a second order scheduled. They refuse to delete my credit card. Real scammers. I've contacted AMEX to dispute the charges. Now that I have contacted AMEX and disputed the charge I finally get an email acknowledging I have cancelled my subscription. Why no confirmation of the alleged order/subscription? So you can't cancel until after the point of no return.

Although web site details how to cancel your order on your account. You actually have to call to cancel. It is difficult to stop delivery of meals. Once signed up your stuck for life.

WORST SERVICE EVER! Ordered our first box of 18 meals. Charged my card on 1/18 for delivery on 1/24/2023 by no later than 8:00 pm. That time came and went and when my husband called they said "sorry due to unforeseen issues your box has been delayed but it will be delivered tomorrow morning no later than 10:00 am." Today 1/25/2023 and at 12:00 pm it still had not arrived. I called and let them know that I wanted a full refund and they could do whatever they wanted with the food. Refused to give a refund because the box was already shipped. I expressed that I didn't want the food if it's been sitting in a box for 2 days God only knows where. He told me they still couldn't do anything because the food was designed to be ok in the box for 48 hours. Last time I checked 48 hours was 2 days...hmmm. Needless to say the food box arrived a short time later. I did take video proof of temps at time of delivery and everything in the box was at around 40.3 so they barely kept it out of danger zone or I would be taking this much further and taking action to get my money back! DO NOT USE THIS SERVICE!

I decided to try a trial food box from Factor 75, LLC, which was supposed to be risk free, pause or cancel anytime. I received my very first box late afternoon/early evening on 10/26/22. I decided I ordered way too many meals so that very same day I went to the Factor 75 website to pause the next box. Instead of pausing the next box, to be delivered 6/2/2022 they sent another 18 meals to my place of work, without my consent on a day I wasn't even working. The food requires refrigeration. I then messaged Factor 75 to inform them they mistakenly sent me a box that I requested paused. They informed me that I was too late to pause the box scheduled to arrive on 11/2/2022 and that indeed paused the box for 11/8/22. So, I confirmed with them that they do not allow a grace period to try the first "free/reduced introduction box, before a person has to cancel or pause the account for the following week's delivery". They admitted that they require a weeks notice, which if you wait to receive your introductory box, to try the products, you are already too late to cancel the account or pause the new shipment. This is not told to us, as a potential buyer, when they offer the free/promotional box at no risk. I feel I have been scammed. Not only did I receive a box that I didn't order, I didn't get to customize it and I wasn't even at work to refrigerate the product. Factor 75 offered no solutions and said "it was their policy".

During a factor delivery the driver stepped on and crushed my prescription sun glasses. I will be reaching out to factor to see if they are willing to refund me the amount of the glasses or relieve the situation.

Called 7:05pm 8/20 and spoke to David. Dedicated team was contacted to fix issue of broken glasses.

Called 5:21 pm 8/23 and spoke to Mary. Was informed that the carrier was the first one to be contacted prior to the dedicated team. I asked to be connected to a manager and was left on hold for 13 minutes. Jose picked up and is placing me back on a brief hold for 10 minutes and was informed he would be contacting the courtier.

Called 5:15pm 8/24 and spoke to geo. Geo took my information for a 3rd time and placed me on hold. Was placed on hold for 25 minutes and Sven answered the call. I was a question to send an email showing the damaged sunglasses to her email. I have been informed I will be contacted in 24 to 48 hours pertaining to the development of what will be done about the broken glasses.

Called 1:15pm 8/27 and spoke to Kyle. I was not called back from the previous call and had to call factor myself. I was placed on hold for 10 minutes then informed the manger will not take my call. After informing Kyle I would be leaving a bad review on the factor page he quickly changed his time and took my information. I am now on hold to speak to the manager. After a 5 minute hold I spoke with Van. Van has followed up with the courier. Nothing further can be done and I was informed that Van will call me back tomorrow at 1:42 PM. I will be patiently waiting for that call.

I was called 2:15pm 8/27 by Dom Reed. But was unable to take the call.

I was called at 3:47 PM 827 by Dom Reed. Dom informed me that a picture taken of the box next to my glasses prior to the glasses being broken is all the proof she needs to inform me that her driver did not step on my glasses. Factor will not be honoring the week I've spent to try to get a refund for the destruction of my glasses.

I thought Factor75 was awful because of the ongoing problems with FedEx late delivery and their laughable customer service that lies and makes promises they can't and won't keep. But it's more serious than that.

If you insist on buying their food, you MUST take a thermometer to every package of food. After receiving 3 shipments a day late (so food was spoiled), I had two that weren't late, felt cold to the touch but were dangerous to consumer.

They felt cold but if you stuck a thermometer in the packages, the temperature ranged from 44 degrees to 59 degrees - they themselves say throw them away if the food is warmer than 40 degrees. I best most people just pick it up, see that it feels cold to the touch and assume it's safe.

Leaving food out too long at room temperature can cause bacteria (such as Staphylococcus aureus, Salmonella Enteritidis, Escherichia coli O157: H7, and Campylobacter) to grow to dangerous levels that can cause illness.

So don't think their food is safe just because it arrived on time and "feels" cold.

The problem I have with factor/hello…
The problem I have with factor/hello fresh is bussiness practices they are using to charge your card. I did not receive a box that said it was delivered and I was charged for. They credited me for that. However you can't use the credit until you use the promotional credit. So they wanted me to order 4 more boxes in order To kick in to use the Box that was stolen credit So I have no food and in essence I have to pay for more food for the non delivered box in order to get my credit for the undelivered box. Make this make since. So if Your courier continues to steal the boxes. You want me to continue to pay you for stolen boxes. You have got to be out of your freaking mind. FYI i live in a gated community with 10 residents For the last 15 years. Nobody buzzed in on camera so trust me my neighbors didn't take the food.it said food was delivered at 1105 pm. Hello fresh and factor...they are connected... Perfect your business practices and taking money from people's credit cards. I've only had Six meals and I am out of three hundred plus dollars. I will never use these services again based off of business practices. And I will let all of my friends know..

I'd give them a zero if possible. On 9/7/23 I entered my credit card information so I could browse their menu (I should have noticed something was up due to this requirement). After reviewing their menu, I decided that I was not impressed and immediately cancelled (I was on their site for approximately 3 minutes). I received a confirmation email that I had cancelled a few minutes later. A few days later I reviewed my bank account and noticed that on 9/13/23 (6 days after cancelling) Factor charged me $110. I called the company and explained the situation. They told me that they see I cancelled, but that there was a 2nd place on their site that I needed to cancel and because I did not do that, my order WOULD ship (they could have cancelled the shipment) and arrive on September 18th. I was then hung up on by the Factor Rep. This is ridiculous and compete fraud. How can a someone cancel, receive confirmation of the cancellation and then 6 days later be charged for something that hasn't yet shipped and they never wanted? I received the meals today (9/18/23) and again called Factor because I wanted to return the meals that I did not want and did not rightfully pay for. I was told there is nothing they could do and I could not return the product. I was also told that DO NOT RETURN it is "clearly" written on the box the meals were shipped in. I filed a fraud claim with my bank, received a temporary credit and am waiting for their final decision.

Factor75's best business practice is screwing over their customers. In order to look at what they offer you have to enter all your information. You enter your info, look through their menu, you pick a meal or 2 but then you need to come back to pick the rest of the meals at a later time, but you end up getting busy and cant get back to picking out your meals for a couple days. Without your knowledge that an order went through, you have been charged for meals that you didn't pick and by the time the 1st order arrives you have already been charged and your meals picked for you to be delivered next week. What the hell? The option to pause your deliveries is a total crock. After reading the reviews I'm not the only one that tried pausing deliveries but it didn't get paused. All their meals taste the same.The meals are a bit pricey. The add-ons are even more pricey. I liked their shots but you cant just order shots (vegetable drinks). I tried factor75 because of my hectic schedule. Omg factor75 only made life more hectic. Having to keep up with the subscription crap is ridiculous. I have no desire to add to my list of things to keep track of daily. The many coupons they send you is just an opportunity to suprise you with more charges. This company has very bad business practices. They are 100% shameless. Even worse, they can be very successful without tripping their customers. Best way to describe them, you walk in to see what they got, as soon as you walk in the door they trip you onto your face, you walk out, day or 2 later you realize they took your wallet when they tripped you. You ask for it back and they tell you "Sorry, its in the fine print" Auto enrollment. The CEO of this company is a scam artist. Use car salesman loser. I do not trust their food. Healthy meals, slim chance from a company that has no shame?

They send you whatever they like, they say oh we changes menu. What the heck are you talking about. These are the meals I chose.

DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD INFORMATION. FRAUDULENT SCAMMERS. FACTOR IS TRYING YO CHARGE MY CREDIT CARD USING A BOGUS NAME!
SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM

Didnt send me a product first week, then cancelled my account on phone. Proceeded to charge me 160 dollars for next week rven though i cancelled.

5 of 5 stars! I like their meals as a male in the 40s and would like to recommend their company and service. 2nd to none =) thank you FACTOR 75!

Until today I was a loyal customer of Factor75 receiving a weekly shipment of 12 meals. On 9/7/22 after receiving my order I went on Factor's website to pause my next order until 9/27 because I was heading out of town on 9/14 and wouldn't be returning until 9/25. To my surprise on 9/13 Factor sent my weekly supply of 12 meals despite the fact I had paused my orders until 9/27. Because I was heading out of town the next day and didn't have time to deal with it, I decided to just freeze the food shipment and eat it when I returned. On 9/20 I called Factor to ensure they were not going to ship another food order that day and sure enough despite cancelling the orders on 9/13 and 9/20 they told me another order had been shipped and was scheduled to arrive today. I let the customer service rep know that I had gone on the website and cancelled both the 9/13 and 9/20 orders. I told her I was out of town and asked that she have todays order rerouted or picked up by their delivery company. She asked their escalates service team if she could do anything and they told her to offer me a credit for a future delivery. I told her I was not interested in a credit because I had already paid for an erroneous order on the 13th and I was not willing to pay for another one of their mistakes. I wanted a full refund and to pause all future deliveries until I turned them back on. They refused to provide me with a refund so I told them to cancel my account and I would take it up with my credit card company. I'm writing this review because she let me know I was not the first person to call in with the exact same issue. My believe is Factor75 is aware of their website issue but instead of correcting it they simply issue credits to keep customers ordering their food and ignoring those that want to pause or cancel their subscriptions. Not only will I never use them again but I think it's important to get the word out about their deceptive and dishonest practices. Troy S 9/20/2022

Get 1/2 of meals ordered. Got a $158 empty box Great food bad service no call backs from mgrs!