Factor75

After being highly encouraged to try their subscription service, I utilized their first-time promotion to sample their product and brand, befote deciding to investment.
Spoiler- they are not worth it.

After receiving our selected meals, I canceled my subscription online- through their website's instructions to ensure my subscription was indeed canceled.

Yet today, 13 days after canceling, I received a singular text saying my second box was out for delivered within a few hours. What?!

I quickly searched for any email, any notification from the company- absolutely nothings to indicate my account was still active.
But they sure did withdrawal funds from my account.

My husband called their customer service department; I was surprised to hear his professional frustration over my meeting, as he's pretty laid back.
He was told that without an email confirmation of the cancellation there was nothing they could do.
Ensuring my husband they'd send a cancelation confirmation to my email within an hour or so.

I waited 3 hours before calling back, sharing that I wasn't frustrated with the representative, but the experience I've had with the company.

That changed when Christopher continued to read from a script- powerless to do anything, repeating it with apathy.
I reiterated that I still hadn't received a cancellation today- that this cycle is untrustworthy and madding as they refused to resolve the error in any way.

They took no accountability, would not refund payment- full or partial - or offer an iota of human professionalism as their platform suggests.

I'm truly disappointed in this company- they claim to support healthy meals and, and foster local community.

Please save yourself the exhaustion and avoid this heartless company; I wish I had.