Factor75

I've been a customer of Factor for around a year, enjoying their food and excellent customer service. Unfortunately, recent experiences include receiving recalled food, undelivered orders, and encountering disrespectful service from their customer center in the Philippines. Complaints about password changes were dismissed, despite a supervisor admitting to it over a recorded line. Overall, I don't recommend their service due to declining quality in both food and customer treatment. Consider ordering from a different provider.

Took a month to get my first order and the food was just ok. Canceled and they still send food and charged my card. Had to block them from my CC. Once you cancel With them you can no longer login to your account

I waited for almost 3 weeks for the meals to be delivered. I was told because of the holidays there might be a delay. I waited for 3 weeks and still no delivery of the meals yet they keep charging me every week. I was told that I would get a refund from Factor but that never happened. I had to dispute the transactions with my credit card company.

They are shipping old food. It's not fresh. Recalled under cooked chicken but still shipped it next week and charged my account. First recall, OK, I understand something went wrong but then why you ship food with the same problem next week when your email says it's under cooked again. How old is the food before you ship it. How do you know next week food is going to be under cooked. You sent recall email on Dec 25th for that week's food but your email also has Jan 3rd date as well, which means next weeks food. Food is supposed to be cooked and shipped the same day. Not a week later. I am ordering 10 meals! That means it needs to be fresh so I can keep it in fridge for few days. I threw them all away in the trash where this food belongs. I don't want to get my family sick.

I ordered these meals.
1. never received called them they refunded the money but said my address was wrong. The address they had provided me was wrong but there is not even a street in my town by that name so I have no idea where they got the address.

2. Told the to cancel my subscription they said they cannot because the second box was processed they told me to go thru my bank. So paypal filed a report but then sided with Factor 75 saying I had received my meals, which I HAVE NEVER RECEIVED them.

I advise against using their servce.

I love Factor meals. They canceled my subscription unexpectedly without notifying me, throwing my next few days into a tailspin, since I had counted on the next delivery to be coming to me. I made several phone calls to them, chats and emails. A really devastating experience and one that I won't repeat. I gave their Customer Service team 56 hours to turn it around and crickets! No response from Factor. Nice way to retain a customer spending $5000. A year of their meals. Moving on ;)

Touted as a plant friendly meal delivery service I ordered a large order for my vegan family. Our first order arrived filled with meat and fish. I called immediately since we can't eat any of these foods. Customer service was clearly outsourced to overseas and instead of realizing that good customer service includes resolving the issue, the Factor 75 reps just said, well it's your fault. And they said that even if I had only wanted vegan food, they have only two meals that week that would have been okay for us so that means that we would have received 18 meals of basically the same meals. So it was misrepresented marketing. I had to call the company several times because it kept cutting out, I'm assuming due to overseas connections. What a waste of $150. So disappointing and frustrating. Never, ever again!

I cancel this order five days before an order was supposed to be sent out to me and they are telling me I have no choice but to take this order. The agent refused to get a manager when I asked for one.

I have been using Factor for about 6 months, but I've had to skip the last couple of months due to financial strain caused by some emergency expenses for my pet. Unfortunately, I forgot to skip one week and called them 7 HOURS past the cutoff time. To my dismay, they refused to provide any assistance whatsoever. Their explanation for not being able to cancel my order made absolutely no sense; it seemed like they simply didn't want to help. Furthermore, their food is mediocre at best. I even inquired about the possibility of changing the selections, as they had picked the WORST ones, but they callously refused to accommodate this request as well.

I am utterly infuriated and deeply disappointed. I will never use their services again. The fact that a business couldn't overlook a mere $150, especially considering my status as a regular customer, is absolutely ludicrous. Their complete lack of helpfulness and unforgiving attitude is beyond comprehension. I am determined to ensure that everyone knows about my negative experience and urge them not to use Factor's services.

4 of my 6 boxes have been over two days late. One of those 6 only contained 5 out of the 10 meals I PAID FOR.
Factor "customer support" will continuously issue you "credits" while simultaneously applying a dinky discount to your next three boxes. (Which I assure you they will f%#k up again within the next three boxes, so keep that in mind). You cannot utilize the credits until you are paying for a box without any discounts applied (which remember - they are CONSTANTLY applying *******@ss discounts) I am up to $184 in credits but I have 5 more weeks of 10% discounts. PATHETIC.

I used this service for about 6 months. Some of the meals were good, the convenience or the meals was good, but I often received the wrong orders. I would order 8 meals, receive only 2 meals, and be billed for the 8. The first time, I contacted them and they said they would credit my account. I thought it was a one time problem. Then it happened two more times. I contacted customer service, it took forever, not good service. I insisted they refund the money on my credit card. They agreed. It never happened. I wouldn't use them again ----buyer beware!

We have been subscribers for 2 years. For the most part the meals are OK. Not spectacular, but decent. On occasion deliveries have ended up at the wrong house and once were left at the gate at the front of the community. We have extended grace and understanding because those problems were infrequent.

Unfortunately, over the past 3 consecutive weeks Factor has dropped the ball. Each of these past three weeks, the deliveries have been 2-3 days late. More important than that each of the past three weeks, HALF OF THE MEALS were missing.

Dealing with their customer service is frustrating. The overseas call center is woefully inadequate. They don't speak or understand English very well and are not much use in solving problems. When I requested to speak with a supervisor or manager I was hung up on.

First, the food is great.

On the negative side, Factor tells customers very little about the different meal plans they offer. How do the plans differ in terms of macronutrients or total calories? Factor doesn't know. Does the plan usually come with fish each week? "It depends." Factor gives customers almost no information on what to expect each week, unless you log into your account and adjust the meals manually each week, which I don't want to do.

Factor support has been, in my experience so far, terrible. I reached out via email, they replied but did not answer my questions, I replied to the email, and then I never heard back from them. I called the support phone number and had a similarly frustrating experience. Poor communication, not much help.

The very first order that I placed was not delivered. Support then decided to tell me that its "not their fault" when it's 100% the company's fault. They chose who to deliver the box. They did not rectify the situation and therefor are missing out on my business. I will also be telling everyone that I know how poor the customer service was and that I would not recommend them. You cannot stay open as a business and treat people with this kind of neglect. -5/10 stars; AVOID

Food has been consistently good.

They use FedEx to ship their food. Boxes started showing up damaged. Food was exposed and splattered inside of shipping box. Food has shown up this way multiple times. Had to cancel. The last order showed up with lid of the box open.

$14 a pop for dinky little glorified TV Dinners. Just to add salt to the wound, they didn't even send me what I picked, nor what they prepicked which is just extra confusing. Apparently they just send whatever they feel like. They taste like reheated leftovers, which is exactly what I expected but I thought that I should share that in case anyone was wondering if they were any better.

Not recommended.

Based on food alone, which is most important pf them, I will gladly give them 5 stars. They have so many options to choose from and they have plenty of flavorful food. I have tried many other companies in the past but nothing can beat these guys! Great job and continue being the best

This week I received an email there would be a delay of one day in my meal delivery, the next day following the rescheduled delivery, i received a second email it would be two days. On the new delivery date (2 days late) I receive an email that my meals will not be delivered due to their logistical issues. This week I was depending on the meals as I don't have additional cash for groceries; when I contacted their offshore support, I was given all typical pleasantry talk but no actionable plan to compensate me other than $5 & a refund which would take up to 10 business days. The refund is my right, for the service I didn't receive; but I was not compensated for the additional emotional distress or inconvenience; other than a lame apology. What was meant to be a smooth experience, ended up being my worst nightmare as I have no food, or groceries for this entire week. I spent hours trying to reach someone as this is an emergency, factor75 dropped the bomb; left me to pick up the bill. Its offshore customer support lied to get me off the phone stating I would get a call from one of the US based supervisors; come to find out this is not even an option of receiving call-backs. The lack of support, and the unreliability added a lot of unnecessary stress and now I'm stuck with no food for the week.

They treated me like garbage when I called customer service after I was sick and I didn't get a chance to review and change my order. First of all, why are they picking whatever they want and if you don't reply on time, they will ship you the order and charge you when it's not the order you want! I called and pleaded after spending thousands of dollars with them and their customer service rep was so disrespectful and rude. Told me he can't do anything that I have to pay for or when I never even got the order yet and I was calling in advance to where we could have both canceled the order and been happy! I disputed with my credit card and factor still has not bothered to credit my account so I don't have to go through a dispute! They are crooks! The way their business is designed is to steal your money and not be helpful when you call customer service, they have their reps from OUTSOURCED trained to take your money and not help you! Please run from Factor!

Terrible customer service I tried to cancel my order a week before delivery and it still charged my card. They wouldn't even offer a refund. Terrible customer service I do not recommend at all. Customer service is the backbone of every business, and this one failed miserably. Don't waste your money here. They will screw you over just so they can put money in their own pockets.

I ordered factor waited two weeks for it to come. My shipment was scheduled and never showed up. Three days later I contact them because they did not contact me. They lost my order. Their resolution to the problem was to credit be $100 on my seventh order! I don't even know if I'd like the food. I've never tried it, and they want a Credit me if I order 7orders! They never contacted me when the order was never going to show up because they lost it. They were just going to bill me and send my next box. If it even got there, I didn't go to the grocery store, so went out to eat two nights in a row waiting for my box, it was never going to show up and they were never going to contact me. Do not whatever you do try the service when I tried to call the customer. Service agents are very hard to understand and can do literally nothing for you. Their goal is to hook in the subscription and keep you, because after three phone calls, they still have not credited me back my account, and they had not canceled my order as I had asked never ever ever do business with these people

We use this service to help with elderly and meal prep (aka my out of state parents). Unfortunately factor 75 is unable to assist them in actually delivering meals. Customer care is out of country, which is usually no problem, but they keep pushing back the time and unable to speak with someone who does not talk without a script. Customer service hung up on me so I will be canceling all accounts. 6 boxes shipped and only 1 arrived.

What this shady company doesn't understand is that we're spending both our money and our time. I made payment, received confirmation but no box. If they really thought food is important, they would understand what happens when a customer has to suddenly plan, purchase, and prep food for a week, that wasn't planned on. That's a lot of time spent. You cannot rely on their delivery; you cannot rely on them for weekly food.

Don't waste your time on this horrible company. I had the same experience with HelloFresh and didn't listen to myself—Factor is the same company, the same practices and the same horrible service and customer support. Zero stars.