Rose T.

They treated me like garbage when I called customer service after I was sick and I didn't get a chance to review and change my order. First of all, why are they picking whatever they want and if you don't reply on time, they will ship you the order and charge you when it's not the order you want! I called and pleaded after spending thousands of dollars with them and their customer service rep was so disrespectful and rude. Told me he can't do anything that I have to pay for or when I never even got the order yet and I was calling in advance to where we could have both canceled the order and been happy! I disputed with my credit card and factor still has not bothered to credit my account so I don't have to go through a dispute! They are crooks! The way their business is designed is to steal your money and not be helpful when you call customer service, they have their reps from OUTSOURCED trained to take your money and not help you! Please run from Factor!