About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Quality items but the charged my card $60 and I didn't get any credits.
Great great great great. Very nice very nice very great
Hi Larry,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
The ordering process was easy, and my item shipped quickly!
Hello Gabrielle,
Thank you so much for your feedback and for sharing this with others that you like our shipping! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark
Great quality. Hip pocket is essential. Love the selection of colors.
Hello Griselle,
Thank you for your feedback. Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I received my items quickly, and on time for vacations
Hello Celestina,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
Best,
Mary
Well made, good quality, the tops run a little small so order next size up
Hello Elaine,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Always great customer service in Fabletics store! Re: fabrics and fit
Hi Catherine,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy
Love the quality of Fabletics garments in addition to excellent customer service.
Hello Barbara,
Thank you for the kind words! It was great to point out your positive experience with our customer service. We would love to continue providing great service and excellent products to members like you!
Best,
Bella
Shorts are great fit and comfortable for everyday use. I plan on ordering more.
Hi Elliott,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
Perfect fit. Very cute dress. Going to order in another. Color!
Hello Henrietta,
Thank you for taking the time to provide comments and for sharing this with others. We are happy to discover that you like our product and style.
Best Regards,
Clark
Had great service and even better products. Definitely will buy more.
Hello Alex,
We are glad you are enjoying our products! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
Great service, deliveries fast. Membership is worth it.
Hello Leslie,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and services.
Best Regards,
Clark
Loved my two training sets, the material is great!
Hello Ernesto,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! Hope to hear more from you in the future!
Best,
Mary
Just upset your product is way under standard for the Price I paid!
Hello Jayne,
We are very sorry to hear that you are dissatisfied with the quality of the item. Our Member Services Team will get in touch with you right away to help you further. Thanks!
Best,
Renz
Buy when you want it not just take my money and tell me to choose something
Hello Camellia,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
Recently I had to return some items twice. Fabletics made the process very easy!
Hi Jackie,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Cathy
Great experience love my outfits price is affordable
Hello Donna,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Love the clothes and shipping was ok. Some delays but nothing horrible
Hi Cindy,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
Staff is great. Prices are pretty steep and lots of constraints on deals
Hello Loksidh,
We appreciate the feedback you shared regarding our Member Services Team and the prices of the items we have. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
So much that I like but there's very few tall sizes
Hello Kathy,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the availability of our sizes. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Liz,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad