FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I was skeptical about becoming a member at first. I was so wrong. I love how I get reminders that I can skip a month. The quality is amazing and the prices are affordable.
Opted out for the month, was still charged. The site is hard to navigate on an Iphone. So i wasn't able to see the sceen fully and when i was chattig with a rep... she asked me to "hold on" and 13 min later still had not come back. I asked many times if she was still there. She neve responded. So, i had to go an do it all again. Tried to order joggers and it would not let me order because of an error with my shipping address (eventhough this has worked a few weeks ago when i ordered). So, i was unable to order and now have missed the 60% off promotion. I returned items the end of Dec. And still have not gotten a refund. I asked about it and was told it was "still in transit". I did what i needed and need my money
Hello Catherine,
We hear you! We are sorry you had a frustrating experience recently. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
The cute stuff I would like to purchase is never in stock. I totally understand the marketing advantage of how a limited amount of an item creates urgency, but I've been to your site more than a dozen times to look for ways to spend my credits and left the site not making any purchases. If my only choices for my size (L-pretty darn mainstream) end up being olive green or rust one more time, I'm going to stop my VIP membership. There were two times I did try to buy some basic black leggings & mens shorts that appeared to be in stock (Black Friday & a date at the beginning of Dec.), but during checkout I was not able to "verify" my physical address. It most likely was a software problem as I've purchased and received things from Fabletics at this address before. Bummer! I like Fabletics' products and would like to actually buy them.
Hello Elizabeth,
Thank you for taking the time to share your feedback regarding the availability of our items online. Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you right away.
Best,
Mary
Love them, they fit great and great price. They stay on well.
Hello Erica,
We're so glad to know you love the items and they're a perfect fit for you! Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
I paid for extra for expedited shipping ( 2-3 Business days to deliver), I received confirmation the same day that I placed my order that it had been shipped, which was not entirely truthful. It shipped the same day but to their outside shipping company who then took another few days to ship before it arrived to me. So essentially I received my order 7 days ( 5 business days) after it initially shipped. I asked for a refund since they did not deliver in the time they advertised, but was refused saying that it had shipped/delivered in 2-3 days as advertised. This to me is poor customer service.
Hello Peter,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you you right away.
Best,
Chad
I am 6'5" and roughly 250lbs with a 36" waist and athletic build. I ordered the XL One and Fundamental shorts. The One shorts were so small, they'd only fit someone who has no rear end at all. The shorts either need to be halfway down my a** or halfway up my a**, both are no good. The Fundamental shorts fit alright through the leg, but sag significantly at the waist with no option for tightening. Terrible.
Hello Daniel,
Thank you for writing a review! Your feedback about our workout clothes is important to us, and we would like to address your concern. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
I joined up with Fabletics due to a friend's recommendation. The entry-level 70% sale was fabulous. However, the $50/mo is getting to be a bit too much, especially when that's only 1 credit and what one can get for that credit is not a whole lot. I'm reconsidering my membership for that reason. Otherwise good quality, fun styles, accurate sizing.
Hello Deb,
Thank you for your review and for joining the VIP Membership Program. We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
The UX/UI behind the experience of being a member and wanting to cancel is pretty tired and need some more review.
Hello Jordan,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an unpleasant experience with us regarding cancelation. We'll be sending you a private message right now. Thanks!
Best,
Clark
I have tried to find the perfect leggings for years and my search came to a end when I discovered Fabletics. They are great quality leggings and provide comfort in so many of my insecurities.
Hello Theresa,
We're so glad to know you love our leggings! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!
Best,
Zeth
I love everything. Such great quality and a wide range of sizes. Highly recommend
Hello Peyton,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be 'five stars'!
Best regards,
Chad
I was a little hesitant at first to buy… but once I started wearing the actual clothes I was a believer. Feels like good quality. Color waves are great. Lots of great options and often at a sale price.
Hello Austin,
Thank you so much for your great review. We are happy to know that you are satisfied with the quality. It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!
Best,
Renz
I love the Fabletics products. They are great quality and good value for the price. However, as a member, I am disappointed that the company no longer sends a reminder email on the first of the month about choosing or skipping the month. I sometimes forget and then I end up being charged for that month's pick when I really didn't want or need anything. As a 61 year old woman there are only so many work out clothes I need. Please review this policy!
Hello Terry,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our skip-the-month reminder feature. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Love the fabric and the cut, but there is never enough in my size or variety. I also see super cute patterns in adds, but can never find the pattern online or in my size. Thinking of cancelling because I can get the pattern and size that has good compression at other companies.
Hello Melissa,
Thank you for writing a review about the sizes and varieties we have online! Your feedback is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Easy process of ordering, fast delivery, and super comfortable clothing
Hello Heather,
We are glad you are enjoying our promos! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
Never have anything worth buying to many limited sizes. Need more plus sized models
Hello Elsa,
Thank you for writing a review! Your feedback about the sizes is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I have received 4 orders. I was particularly disappointed to receive a bra and leggings that were called the same colour name, but weren't the same shade. I have also returned other items. Thankfully, their return process is relatively painless.
Hello Patricia,
Thank you for your honest feedback about the color of the items you received. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I walk in there and Toni alway greets me. All the staff is very friendly and polite and willing to help you find anything that you need..
Hello Tanya,
We strive to provide all our members with excellent service! We feel great that we were able to provide you with an awesome experience. Thanks for the amazing review!
Best,
Jane
I want out of this membership but they make it nearly impossible to do so! There is minimal communication about the window to cancel. I tell everyone never to order from Fabletics.
Hello Emma,
We are saddened to know that you are thinking of going away. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
The best sweat pants I have ever purchased. Love the products. Well made
Hello Carolyn,
We're glad that you are loving your purchase! We're so glad to know you're satisfied with our products! Your review means a lot to us! We're very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Je trouve les vêtements super confortable le prix est d'ailleurs très surprenant pour la qualité des vêtements j'adore mais mes filles mon empreinte mais vêtements je les Aimes beaucoup
Bonjour Marlyne,
Merci pour cette merveilleuse critique! Nous nous efforçons toujours d'etablir une norme avec la qualite et l'ajustement de nos produits et nous sommes heureux de savoir que vous les aimez!
Meilleur,
Cathy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rena,
Thank you for your positive feedback. We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz