Fabletics is another one of those online monthly charge retailers. I signed up for this site when they had a sale where you can get your first outfit for $10.99. So this is a great deal to bring you in. And of course I thought it was great, and I was aware already of the monthly requirement to "skip" the charge.

So my outfit arrived within a week and all I had to pay was $14.00 with the exchange rate. I picked out a colourful set of capris and a plain black top. The fit was fine and it felt as expected. But sadly the quality of this stuff is just not there... The capris are that compression elastane type of fabric where the colour is just printed over top of a white base layer. So when the fabric stretches, the colour becomes quite faded because of the white showing through. The top is just a thin black cottony/ rayon type fabric, nothing special there. So this wasn't really that impressive for me, although I'm still happy with it because it only cost me $14.00.

However, I could not justify spending $49.95 on this stuff, which is the regular price for pretty much all of their items. Overall, I'd say good try Fabletics but I'd rather go to Old Navy or Lululemon for that matter if I really want to spend that much.

I saw the ad for 2 pairs of leggings for $25 so I ordered them. The company also decided to start taking $49.95 every month for a VIP membership that I never signed up for. I didn't catch it till after 2 months had passed and $100 was missing from my account. At first when I seen the charges I thought it was credit card fraud and called my bank and canceled my card. Then my bank told me that after contacting fablectics they said it wasn't fraud they had taking them money for a membership fee and he would have to take up my issue with them. So I called and spoke to a customer representative named Carol who explained that I was being charged for the VIP membership fee. I told her I had never signed up for that and was not okay with them taking the money from my account she understood and canceled my membership. She also promised that I would be refunded for all of the money that was taken for membership fees within 10 days. It's been over a month and I have never received my refund. This is not okay.

I was surprised to see such a low rating for this site, I've been using and ordering from this site for 2 years now with zero issues, the VIP membership is NOT mandatory, you can choose to upgrade to it on your own or you can have a regular membership with no fee. If you do by chance forget to skip your discounted monthly outfits within the first week the charge isn't for "nothing" it becomes a free outfit redeemable at any time. I found the conditions for the VIP membership are very clearly laid out.
The reason I saw this was because I just had the best interaction with the customer service reps. I had called because I had forgotten to skip my monthly outfits for August and didn't want to be charged (again, it was my choice to upgrade to this membership so it wasn't the company's fault I had forgotten.) and the rep was so incredibly nice and understanding about it, he offered me a curtosey skip, so my account wouldn't be charged and gave me a small store credit! I've been using this site for a while and I absolutely love it, the interaction I had tonight just reaffirmed it. I wasn't expecting an easy experience after reading these harsh reviews but that's just what it was. Easy, helpful and friendly. There are no "hidden fees for nothig" just people who are upgrading their membership so they can get one discounted outfit and not bothering to read what the actual membership entails

I am have trying to return a package because I just did not like how some things fit or looked on me. Items did not leave the plastic slip they get packed in for more than 10 minutes. I had to talk to customer service to initiate a return label for me, that was fine. So, I sent out my package the first time, 2 weeks later I got the same package with the same contents, I got to try and return again, the agent that helped me the first time noted I wanted an exchange, even though I clearly said a refund. Anyways, got a new return label and sent it out again, I was also told previously I need to reach back to customer service to receive my refund, like what?! Why is it not an automatic refund once it is received at warehouse? But whatever, so I talked to an agent to check my status on my return package to make sure it got there, the agent then says hold on while I check, wait 8 minute before agent just ends conversation before giving me answers. So I go through the process again to talk to another agent, she said they had not received it and wait for the email, well I never got an email confirming the first package got to the warehouse, so she sends me a tracking link, I look at the link, AND IT SAYS IT IS DELIVERED. Long story short, been like a month and still no refund.

They launched the Canadian site at the beginning of 2015. On New Years Eve feeling the vibes of a fresh new start - I ordered my $25 outfit. I teceived confirmation of my order. 6 days later nothing.
Called Customer service- they said I had placed my order simutaneously with 100 other people and by the time my order was sent to the warehouse all my items were out of stock. I had to pick an entire new outfit over the phone by the end of the day.
I called back to place my new order. The girl checked all stock and my order was placed. I received confirmation. 4 days later still nothing. Called back.
The woman said all my items were no longer in stock - I said it was impossible I placed the order on the phone. She said she thought her co-worker never sent it to the warehouse.
I had to order a whole new outfit over the phone. She told me the numbers of the items in stock (ie 112 cashel tops in medium, 70 pants in medium) etc. Again I received confirmation of my order by email.
3 days later still nothing shipped.
Called again!
Woman said all the items I chose were out of stock. I told her to delete me account.
2 months later my account has still not been deleted- they still have all my personal information.
I am saddened that Kate Hudson would support this. Fabletics turned my positive New Year into a headache.

Don't bother- especially if you are Canadian. The yoga clothing market is booming- all you need to find is a apandex polyester blend and you're set :)

Please never order from Fabletics. Firstly, I ordered from here because i would like to try the new brand but unfortunately, it took like over a week to response where is my order then after that my order was cancelled for no reason the i explained all of then to the agent and after that i ordered again from here secondly so i have to wait like 2 weeks again to get my order but the order that i got is totally wrong. Then i have to talk with the agent again and that agent is like totally halirious because all of the things that she said are that she cant even do anything… i was like so $#*!ed up. All of the things that i can do is to wait like another 2 weeks to get my freaking order for 2 pants. When i said, can i get refund for that? And she said that i have to go to the post office and replace my order back. I dun have time to do it and also, it is really hard for me to do that thing… When i said that i am going to write a review on your page, she seems like she doesnt care about it lol