I don't mind the subscription thing, I have done this kind of membership before, what I don't like is their service and also the quality of the clothing. NOTHING and I mean NOTHING has fit me right. Granted I have to shop online to order things, because there is no store near me, so trying on would help if I could but nothing really looks as quality as it does online, not to mention it doesn't last. It's disappointing that Kate Hudson is selling Walmart/Target quality clothing for triple the price.

Another huge pet peeve, is their skipping time period. I happened to be in a hurricane in Houston during the "week" you're allowed to skip. Obviously I couldn't exactly call them or get online to skip, because my service was down. I really didn't want an outfit this month but because you only have that window to call or go online I was charged. Now, so I don't lose money, I have to buy another outfit I truly did not want.

Oh and also took them 3 months to exchange something for me that came undone and had holes in them the first day I wore it, and I still never recieved it despite them claiming I did. They gave me store credit but again, for clothing I didn't want in the first place.

All in all, it doesn't seem like Kate Hudson is involved AT ALL in her store or in this shopping experience. It's all done overseas, cheaply made and highly inflated prices for her to make money. The customer service people are nice but still it's not the experience I thought that Kate Hudson was trying to give her customers. Very disappointing.

You get excited to purchase something. Than notice you can't get it in your size, nor size up, nor size down. Many times I'll have something in the cart than it will be gone by the time I'm done selecting to get free shipping. It would be nice to be able to add things towards free shipping within 24 hours. I'd be tempted to buy immediately, so i wouldn't lose the product in my cart. And I'd probably buy more. Instead of searching through slow loading website for more things to get free shipping. Than to not get free shipping bc two of my fav items are gone. Than have tob search again of what i want for free shipping. By this time im irritated that my favs are gone and I've already wasted so much time. It makes me not want to purchase. I'd Rather pay more somewhere else without the disappointment and grief. Im very close to closing my account. Its also, Difficult to remember what fabrics I liked and did not like. And not so ready to skip a month. Should be easy to do in my email. Not got to website, looking into account, etc.

I had contacted a rep to check on the status of my order. Fabletics website told me that it had been shipped and in transit but shipping company explained that they haven't been able to pick it up from Fabletics warehouse yet since its not ready. Rep told me to call shipping company to file a claim, so I do so and shipping company explained that they work directly with Fabletics and not customers. The Rep did not provide me with correct information. So, I went back to the same Rep and asked her what the status was. Then she immediately tells me actually it just got shipped. So, I ask her for confirmation to which she responded, actually it will ship in a couple days.
There was SO MUCH back and forth with this representative LYING to me. I gave her a 1 start and her management reached out. I explained the entire situation to me and management was no help. They blamed the confusion on me? How is it my fault that your employee is lying to me. I gave you my money for an order, I am giving you my business and you decide to be rude to me? I AM NEVER SPENDING MONEY AT FABLETICS AGAIN. Terrible terrible terrible customer service and just the worst attitude towards customers.

It has been 3 weeks since I ordered 2 pairs of pants! The tracking information said my package was delivered yesterday but it wasn't! Then I talk with customer service and they tell me to wait 24 hours and if it's still not delivered to contact them again we'll it's still not delivered! So I contact customer service again and NOW THEY TELL ME TO WAIT 2-3 MORE DAYS! I am fed up and I want a refund and my $#*!ing clothes. This is unbelievable and not only that but when before it said it was delivered it said it would arrive on the 19th and then it all the sudden changed to the 21st and now it's the 22nd and I still have not gotten anything and it will be a month since I ordered in 2 days!

I ordered a couple pairs of pants/shorts and a couple sports bras. The quality and style is okay but nothing special. I'd rather spend the extra money and buy Lululemons. Anyway that's not the reason I only gave 2 stars and will not order from them again. A few days after my order I received the tracking information however when I clicked the link to see when it will arrive it gave me an error message. I waited a few more days thinking maybe it just hadn't updated yet and tried again. Still the same error message so I contacted customer service and all they did was told me to call the shipping company (wtf?) or wait and see if I don't receive it in 15 days and only then will they help me. I don't see why I should be the one to call the shipping company I am not the one who shipped the item. I suggest to the customer service rep that maybe they should consider a more reliable shipping company to which he replied that they use 15 different shipping companies no wonder they have issues. The customer service representative was very short with me and kind of rude. So to summarize, their clothes aren't worth the hassle and you're better off spending your money elsewhere.

The membership is very sketchy and scammy. I became a vip member 3 months ago and placed my first order with them. Everything was great until I was about to shop some more. I thought that the subscription is £59 and you get £80 shop credit, but instead I got 1 vip member credit for the £59. Here is the sketchy part. That 1 vip member credit could be used for any item, yeah, and that item could cost any price from like £1 to the most expensive product on the site. How is that possible? You pay £59 to get 1 vip credit to use on ONE ITEM ONLY and THAT item could cost £24 (for example)? If you do not want to use your credit for something that is less than £59(the amount you paid for it), you can choose to actually pay for the product which means you are spending even more money at this point. Here is another sketchy part. Before I sign up and until I put my first order, I could shop 2leggings for £24 and now 1 pair of leggings costs £59. When I sign out, I can see that exact same deal, but when I log in as a vip member this deal is gone. I only give 2 stars because the products are nice but I will be cancelling my membership and I would recommend everyone TO STAY AWAY FROM THEM as the whole thing seems too shady