business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Ohio
1 review
0 helpful votes
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Love
December 4, 2022

I always have an great experience the staff at pincrest in orange l, Ohio is wonderful especially the manager Jen. Love attending all the events she host

Date of experience: December 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Natasha,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!

Best,
Lia

Rhode Island
1 review
7 helpful votes
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They charge you for membership when you dont choose it. And the clothes are not that great, too thick materials.

Dont buy here! Very disappointed that Kate Hudson doesnt have better quality control.

Date of experience: March 12, 2017
Texas
1 review
0 helpful votes
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Best customer service EVER!
June 1, 2022

I always love going to Fabletics because I get amazing customer service every time! KelliAnne was a huge help and very knowledgeable about the product and membership!

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kellianne,

Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.

Best regards,
Chad

Massachusetts
1 review
0 helpful votes
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VIP
June 15, 2024

I was ordering quite a few items from your site...

Then I realized you were charging me for a bull$#*! VIP charge!

Date of experience: June 5, 2024
Pennsylvania
1 review
8 helpful votes
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Received my order this evening & am in LOVE with my top. SOOOOOO many bad reviews regarding the VIP membership. The site clearly states in order to get your first outfit at the discounted price you'd be signed up for the VIP membership.
Anyways, I'm very satisfied with my purchases & I look forward to next months picks!

Date of experience: July 25, 2014
Canada
1 review
2 helpful votes
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First, I am not sure why everyone seems to be claiming this is a scam. Clearly, no one is reading the VERY LARGE PRINT ON EVERY SINGLE PAGE stating the terms of utilizing the VIP membership. It is not difficult to log in and skip. Very easy.
Product is just fine and I didn't have problems finding a style I liked.
The only reason I didn't give five stars is because I'm in Canada and don't like how long I have to wait to receive anything. I would happily pay for express shipping if it were available. BUT THAT ISNT A BIG DEAL!

Overall, If you are organized enough to remember to skip the month (I have my phone set to remind me on the first of every month, Which gives me time to do a quick browse to see if I like anything) and then skip, and you love looking hot at the gym then this is a good site to be a part of.
Like any online shopping experience read the terms and conditions of anything prior to purchasing. Its just common sense.

Date of experience: February 14, 2018
Sherry E. Fabletics Rep
over a year old

Hello Kirsten,

We have noted your suggestion about express shipping. Thank you for choosing Fabletics! We are so fortunate to have members like you who continuously admire our products. Have a fabulous day!

Best,
Sherry

New York
3 reviews
5 helpful votes
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What kind of company deceptively signs you up for some ridiculous "V. I. P." service, which I am sure no one making a complaint on this website, thought they were committing to. I never would have agreed to this type of arrangement and did not notice until recently that I had been being charged for last 7 mos. $49.95/mo. After I made what I thought and intended to be a one time purchase. I complained to my Amex card and they initially reversed the charges. I then cancelled this service by calling Fabletics, which they insisted I had requested, even though I had no awareness of it and never purchased another item from this company. Immediately they sent Amex "proof" that I had signed up for this crap so now they are recharging the $350 back to my card. I have filed a complaint with CA BBB and I hope all of us can reach a resolution and be refunded the money that was basically stolen from us.

Since posting this review here and one on yelp I was able to get help from Fabletics customer service and they refunded the money to me!

Date of experience: October 6, 2016
Massachusetts
1 review
0 helpful votes
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I was excited to buy my two shorts from a deal I saw via a Facebook ad on Fabletics.com for $24. Unfortunately, without my explicit consent - my credit card was charged $49.95 for a recurring monthly membership and I cannot find a way to cancel it and return my money.
Can Fabletics PLEASE stop such unethical practices and forget all my details and return my $49.95 - I WANT NOTHING TO DO WITH THIS BRAND!

Date of experience: April 10, 2021
Cole N. Fabletics Rep
over a year old

Hello Aman,

Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your membership concerns.

Best,
Bella

Maryland
1 review
0 helpful votes
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Dissatisfied
February 17, 2021

Maybe it depends on what you order but 8 out of the 10 pieces that I received look cheap. I would compare it to ordering those extremely cute clothes for an extremely cheap price from some china based website and when your order arrives 6 months later (if it arrives at all), you are HIGHLY DISAPPOINTED Only difference is that Fablethics cost more, does arrive like it's supposed to and you do actually get the size that you order but the quality of the fabric was a HUGE DISAPPOINTMENT. The fabric is really thick & heavy. It just has that cheap polyester look. Polyester is durable however, it is not breathable and doesn't absorb liquids, like sweat well AND, it looks cheap. Not sure if a majority of the clothing that they offer are made with this fabric but 8 out of 10 pieces that I received were.

Date of experience: February 17, 2021
Cole N. Fabletics Rep
over a year old

Hello Adrienne,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Dean

Wisconsin
1 review
0 helpful votes
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My Review
March 1, 2023

It was hard for me to give this review because I live Fabletics. I think the quality of the clothing is great, but am annoyed that now they consider a bra and a pair of leggings an outfit. Not everyone wants to wear a bra as a shirt and so that has been a huge disappointment. I also don't remember being told that the monthly charge would be going up. I know that the cost of everything has gone up which is hard on many people, but essentially customers are getting less. You can hardly ever get an actual outfit now, but your charging me more. And I don't see how if something is on sale at $15.95 I can use a member credit, but I was charged $59.95. That is not right. A member credit should be at least equal to what I'm being charged monthly and so if items cost less, then there should be a way to put the remaining balance towards something else. There also never seem to be my sizes in anything. I have always loved Fabletics quality materials and that you partner with celebrities. I am also impressed with how wuickly I receive my items.

Date of experience: March 1, 2023
Zeth B. Fabletics Rep
over a year old

Hello Michelle,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Illinois
1 review
0 helpful votes
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Terrible service
January 6, 2022

I tried to cancel my membership last May (May of 2021) now as of January 2022 I was still receiving emails telling me to skip. When I called in May I was told they couldn't find my account and the lady got an attitude with me so I told her I would be cancelling my debit card if there was no way she could help me. So I did just that and cancelled the card they had on file IN ORDER TO AVOID the charges after ALREADY cancelling once. Do not sign up for VIP they will take your money and do not give you an "easy" way out.

Date of experience: January 6, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Baylee,

All feedback is important to us especially when it comes to the VIP Membership, so we appreciate the time you took to tell us about your experience. We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Ivy

Texas
1 review
9 helpful votes
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Ordered the leggings as advertised on Facebook. Little did I know, the so called "deal" they were offering set you up with a "VIP" membership that charges you $50 a month. I immediately called and cancelled as I had NO IDEA this is what I set up for. The representative assured me I could still use the $50 I was charged as credit towards my next purchase. However, majority of the items can ONLY be purchased by VIP members... So there is little to no options for me to use my credit on unless I want to re-sign up. OH, NOT TO MENTION, if I did decide to buy lets say a pair of leggings, the leggings jump from $59.45 to $79.45 when you aren't "VIP." This company is a joke and a scam. DO NOT BUY. DO NOT SIGN UP. NOT WORTH IT. For $50 you get ONE pair of leggings. Complete joke.

Date of experience: March 13, 2017
California
1 review
0 helpful votes
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Low inventory
August 11, 2023

So very little seems to be in stock all the time. I have gone on the site all different times of day and different days of the week to no avail.
Need more things for reserved over 55 year olds.

Date of experience: August 11, 2023
Mary L. Fabletics Rep
over a year old

Hello Rina,

Thank you for sharing your experience with the items we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

California
1 review
16 helpful votes
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I have been a member with Fabletics for approximately 1.5 years. I started with their great deal of getting some workout pants for free, etc. I have since purchased two tops that have held up well but were always too thin to wear for anything other than pajama tops (expensive PJ tops if you ask me). Anyway after the second one I just quit buying and kept skipping months and never had an issue until this month (June 2016) when I forgot and I was charged $49.95. I absolutely KNEW this would happen so I thought "alright I guess I will treat myself to something." I searched high and low and finally decided on a simple little black dress that was $44.95. I added it to my cart and went to check out. Now on "JustFab" (an affiliated site) the same thing happened and it was simple; I bought a few things and my credit was visible for me to see that it was available. I was in the check out and it kept telling me I owed $53.00! No credit would apply on Fabletics! I called customer service and they told me it was because I HAD TO SPEND at least the $49.95! I was angry and told the customer service rep that I didn't feel it was appropriate they are basically TELLING me that I have to spend MORE of my own money! He was kind enough to give me 'credit' and allow me to spend my own money! (Seriously?) So needless to say I am cancelling my membership ASAP!

Date of experience: June 26, 2016
Indiana
1 review
14 helpful votes
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Company Lied to Me
March 4, 2016

Apparently when I ordered my first outfit, I unknowingly signed up to be charged $50 a month indefinitely. Every girl's dream, right? When I saw a pending $50 fee the month after my first purchase, I emailed customer service to ask them why I would be charged $50 without 1) Authorizing a purchase or 2) Receiving any items. They responded verbatim:

"Thank you for contacting Fabletics, my name is Brent. I understand that you need assistance with your account. I see no charge under this email address you provided. Thank you for being the best part of Fabletics. Have a wonderful day."

I emailed them back saying UMMMM yes, there is a charge! What liars! And they never responded - That was three weeks ago. I called the customer services line today, and it was a headache getting a real person on the line. Once I finally spoke with a human, I think I had to say at least 10 times that I wanted to cancel my account before she did it. They also refunded me my $50, so I give them props for at least that. Otherwise, this would have been a one star review.

Prior to this experience, I probably would have made a second purchase at Fabletics, since I really liked the first items I received. After all this, there is no way in hell I would trust Fabletics with my credit card number EVER AGAIN. Fooled me once, Fabletics. Such a shame.

Date of experience: March 4, 2016
Washington
2 reviews
4 helpful votes
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Incorrect pricing
April 18, 2024

Pricing on YouTube does not reflect what is on the website. My husband saw an advertisement and decided to shop on the site. I log on and did not see the pricing advertised.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
Allison C. Fabletics Rep
over a year old

Hello Faith,

Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the pricing we advertised. Our Member Services Team will reach out to you right away.

Best,
Allison

California
3 reviews
0 helpful votes
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Long Time Satisfied Customer
June 14, 2024

I have been a fabletics VIP for years and continue impressed with the quality, style, customer support, and ease of use they offer.

Date of experience: June 4, 2024
Ohio
4 reviews
5 helpful votes
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I've been a VIP Member for about 6 mos now and I have bought several outfits from them and really love the quality of their products. The outfits are super cute and wash/wear well. My only real complaint is their limited availability of the outfits. It's like they only make so many of certain outfits and if you don't jump on the website right away and order then forget about getting what you like in your size. So, that is a drawback. :( I've read lots of news articles and bad reviews about the monthly subscription, but really it's not that hard to set a calendar reminder either on your phone or your computer to remind you to log into the website and hit skip each month if you don't want to buy an outfit. That's what I had to do because I'm busy and I RARELY check my e-mail, so I ended up with a charge on my account and was like - WOW! But, then I logged into the website and saw I had $50 to spend. So, I bought an outfit. No harm; no fowl. Could I have spent that $50 somewhere else? Sure. Had I planned on buying an outfit? Nope. Is it a bit shady on the companies part? Maybe. But, it's an easy fix - because I DO really like the quality of their clothes and I DO plan to keep buying their product, so I set up the reminder on my computer and - BAM, problem solved. Now, I only order when I want something. ;) However, please note their sports bras DO run SMALL, but they are sooo damn cute! :D If you have bigger than a C cup, though, I would say sadly you will not be able to enjoy their sports bras. :'(

Date of experience: November 2, 2015
New York
1 review
0 helpful votes
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Always disappointed
November 2, 2023

The power hold fabric seems to be the most popular and they have almost no options so it's always sold out. Shippings takes FOREVER and I exchanged a bra because it was too tight and after 2 weeks I checked the status to see it's on hold so who knows if I'm ever getting that….

Date of experience: November 2, 2023
Allison C. Fabletics Rep
over a year old

Hello Alyssa,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product availability and the shipping timeframe. Our Member Services Team will reach out to you right away.

Best,
Allison

Vermont
1 review
0 helpful votes
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Extremely Satisfied
May 28, 2022

I love shopping at Fabletics always has my size and usually I can find my color and the exchange process is quick as long as you follow the instructions I have not had an issue with any of my orders and if I had a problem I could always call and get it corrected thank you so much for the great dynamic passion choices and for always being so fashion forward

Date of experience: May 28, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Angelina,

Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our products and services.

Best Regards,
Clark