business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
New York
1 review
0 helpful votes
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Quality activewear.
June 14, 2024

Good quality active wear. Sizes are accurate. While sales are great, regular prices are a little high. In the long run, you get what you pay for!

Date of experience: June 4, 2024
Nevada
1 review
0 helpful votes
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I was introduced to fabletics by my 27 year old son. I loved everything in my initial order and have place around 10 orders since. I am also part of the scrubs founders group. I wear fabletics everyday for everything outside of work until the new scrubs come out. Here's the thing. It's really hard to easily navigate to a style I like "on sale" in my size. An example is that I click on a link that pulls up the new items or sale. Then I click on the style I want but then it's not in stock in my size for the color I want. So I usually click around for awhile until I find something cool that I like and add it to my shopping cart. Then I exit out and look for other things in my size but have a hard time finding what I want so I usually give up after 19 minutes which is usually all the time I have to look around. By that time I'm not sure if I want the thing in my cart which I don't really need anyway and exit my browser to go back to work. So I would have spent a couple hundred dollars more this year if I could click a button and everything that's in stock in my size came up. Then I would sort by price or style, quick add them to my cart and checkout. But for an impulsive buyer like me I just need a little easier convenience so I can spend money faster.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Mark,

Thank you for sharing your experience online and the products we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Texas
1 review
0 helpful votes
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Loved everything
April 1, 2023

I loved everything! Perfect fit and the reviews before helped immensely. Customer service is always great! Immensely satisfied. Packaging was good as always!

Date of experience: April 1, 2023
Chad A. Fabletics Rep
over a year old

Hello Anh,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Tennessee
1 review
0 helpful votes
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Nothing fit, poor outsourced Indian customer service, returned everything. Requested store credit on leggings and refund on rest. I got nothing! *******396 order#

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lacey,

Thank you for sharing your experience with our Member Services Team and the items you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Illinois
1 review
0 helpful votes
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Straight forward
April 14, 2024

I love this website and how fabletocs has it set up because everything is very easy to find and straightforward. No gimmics or tricks just pick and choose what you like and see and buy!

Date of experience: April 4, 2024
Allison C. Fabletics Rep
over a year old

Hello Jeremy,

Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience at Fabletics!

Best,
Allison

Wisconsin
1 review
0 helpful votes
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Great quality and fit
April 2, 2023

My experiences have been very positive. I don't always find the right fit on the first try which is the only downside I've experienced with the clothing line.

Date of experience: April 2, 2023
Allison C. Fabletics Rep
over a year old

Hello Snyder,

Thank you for the feedback about your experience with the products you received from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Canada
1 review
0 helpful votes
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I love fabletics!
May 19, 2022

Fabletics makes quality clothes and they have super cute styles that are always changing. There is always something new to try and their clothing is a reasonable price.

Date of experience: May 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Natalie,

Thank you for your review. Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!

Best,
Renz

Guam
1 review
0 helpful votes
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2nd time my order did not arrive.
July 1, 2022

I've ordered twice and both orders, half was no longer available and then only received a couple of items.
Also, customer service is only available through facebook messenger.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Madelene,

We value all reviews, so we appreciate you taking the time to tell us about your experience. Your feedback regarding the selection and our delivery process are essential to us. Right now, we'll send you a private message. Thanks!

Best,
Clark

Canada
1 review
0 helpful votes
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Fabletics
September 1, 2022

Very happy with the product, website and speed with which we received what ordered. I have left the site as we no longer need any more workout clothes.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Debbie,

We are glad you are enjoying our website and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Ohio
1 review
0 helpful votes
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Hated everything I ordered
May 4, 2023

Everything was ordered in my normal size and nothing fit, everything was too small. They also sent me the wrong color top and didn't respond when I emailed

Date of experience: May 4, 2023
Lia B. Fabletics Rep
over a year old

Hello Jodi,

We regretfully note that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Florida
1 review
0 helpful votes
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Great quality material
May 4, 2023

Purchased scrubs for first time with fabletics. Felt the top was perfect fit but the jogger pants just didn't have the right fit. I'm a petite size XS-S.

Date of experience: May 4, 2023
Lia B. Fabletics Rep
over a year old

Hello Aneeta,

It is with great regret that we received your feedback regarding the fit of our products. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Pennsylvania
1 review
0 helpful votes
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Changed the trinity leggings
October 1, 2021

I always wear a medium. These were too tight, too long, and the pockets were backwards from my other trinity leggings. Not sure I want to order again.

Date of experience: October 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Ashley,

We are sorry to hear if you are uncomfortable with your leggings. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

Texas
1 review
0 helpful votes
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AMAZING
March 27, 2018

Great quality leggings and super cute! Are great for working out especially squatting! Arent see through at all! Quality feels like lulu lemon if not better!

Date of experience: March 24, 2018
Sherry E. Fabletics Rep
over a year old

Hello Lily,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

Best,
Sherry

New York
1 review
6 helpful votes
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I purchased 1 bottom from this company, I enrolled myself into the trap of automated monthly payments and after I received the pants literally the same day I wore them the stripe on the side of my pant started to tear. I'm a small girl 5'6 - 115 lbs - I called the company and tried to get them exchanged and it was a completely disaster that ended up me having to keep the pants. I then cancelled my enrollment never thinking twice. 1 month later I notice their still withdrawing the fee I called and was unable to get in touch w a live rep, I email and nothing. 5 months later they were still taking out the fee. I disputed it with my bank, $548.00 later! The bank recvd a letter stating I gave permission which was true but I cancelled it in writing and and by phone and no one ever responded. This became one of the hardest most time consuming things I've done. My bank went bank and forth w me and Fabletics and after all that, they where unable to get them to refund me my money! I looked up reviews and sure enough this comp is infamous for doing this. Besides the clothing being cheap quality Her company is a theif.

Date of experience: March 2, 2020
Cole N. Fabletics Rep
over a year old

Hello Dayana,

Thank you for writing a review! We're sorry to hear about your experience. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Maryland
1 review
0 helpful votes
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People are nice, clothes are eh
March 1, 2023

I don't mind going in-store, even if my local store is an hour away because the people there are friendly. So, I want it clear that no dissatisfaction comes from store reps.

But there are things that I find dissatisfied with Fabletics as a clothing provider in general. There are really not a lot of clothes that flatter people who are larger, and even less when it comes to short, larger people. Which, why not? They're supposed to be workout clothes, larger people work out too, and want to feel good while doing it. When I do find something that I really like and enjoy, I often want to go back to the site and get multiple. But that item is already out of stock and never coming back.

The fact there are never any consistent items that fit the same as items I've bought and loved is annoying and frustrating. I'm not going to buy multiple of an item if I'm not sure if I like it, so when I do like it and it's already cast off the site, it's just a really frustrating experience.

I'm pretty much just trying to use up the last of my credits so I can cancel my account.

Date of experience: March 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Ashlea,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with product availability. Our Member Services Team will contact you right away.

Best,
Allison

California
1 review
0 helpful votes
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AWFUL AND A SCAM
September 3, 2022

I didn't receive my order ever I even contacted the company agents couldn't help and they even had the audacity to sign me up for vip when I never agreed to it and payed 60 more dollars A SCAM SO NOT BUY HORRIBLE SERVICE TOO!

Date of experience: September 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jeannine,

Thank you for sharing your experience with your order and the VIP membership. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Maine
1 review
2 helpful votes
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Wow. Just wow. I clicked on an ad on Facebook one time, and figured I'd take advantage of the offer to get 2 leggings for cheap. Little did I know (and by little, I mean you have to read the little words at the bottom of your order confirmation) that I was unknowingly signing up to pay 49.95$ a month to get VIP membership, which means lower prices on things. I'm not even sure how that's legal; how is it even possible that they charge you 49.95 a month and you don't even know you're signing up for a monthly automatic payment?
Once that's done, good luck trying to get your money back. I was just told on the phone I pretty much never will, and might as well spend it on the site. It's apparently super easy to sign up for a 50$ monthly automatic payment, but in order to cancel the membership, you have to call a number, wait 20 MINUTES on the line, and then proceed to refuse THREE DIFFERENT TIMES to maintain your membership. This is quite possibly my worst experience ever. Shame on all of those participating in this scam.

Date of experience: March 13, 2018
Canada
1 review
17 helpful votes
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"VIP" Membership
October 2, 2015

Bought the $25 first-time outfit deal, was automatically signed up for a "VIP Membership" with no indication as to what that actually entailed. Found out later, after their emails had been routed to spam and money had been withdrawn from my account WITHOUT MY CONSENT that the "VIP Membership" was actually a "credit" where they take $49.95 out of your bank account and credit it to their site so you can spend $50 on athletic equipment that turned out to be pretty mediocre quality, especially considering the unbelievable prices.

Tried to call several times to cancel, was told the service line was closed. Finally got through and the service line was a flipping robot. If you're going to route me to a robot that tries to sell me a million things before I can cancel my account, why do you even have hours for your line?

In the end, I was able to cancel my account and get a refund for the amount they essentially stole from me. Too bad it was after my payment for a medical bill was bounced (It's $50/month and that $50 was taken by Fabletics before the hospital did their automatic withdrawal). That might sound a bit tight to some, but I'm paying insane student loans, and every penny counts. The $25 outfit was a treat to myself as I needed new workout clothes, but I sure did learn my lesson.

Kate Hudson should think twice and learn more about the structure of her own business before she goes around putting her name all over it.

Date of experience: October 2, 2015
Maine
3 reviews
3 helpful votes
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Horrible
January 15, 2020

I buy my Christmas gifts early, only to find out I cannot return the outfit I bought for my daughter-in-law in November. I would really appreciate being able to speak with a customer service person in the U.S. that has authority to do SOMETHING to resolve issues! Will NEVER BUY AGAIN

Date of experience: January 12, 2020
Ivy T. Fabletics Rep
over a year old

Hello Cynthia,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Ohio
2 reviews
0 helpful votes
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Great body positive company
May 26, 2022

Hello,

I had seen your ads in many places and was always curious about trying your athletic wear out but could never justify a reason why. I have recently had a major life change and am living on my own for the first time in my life (at 31) after a 12 year relationship. I work from home so I don't get to socialize much and don't leave the house a lot. I started to realize how much it was affecting my mental health and decided to change that. I joined a Gym and thought oh no what am I going to wear now that I've done that. I remembered your company and all the adorable ads and decided to check it out. I was pleasantly surprised at the affordable deals I could find and the selection of unique designs. I suddenly became so excited and couldn't wait to wear these clothes and feel more confident going to the gym. When I received my order I was preparing myself for the inevitable let down that something will not look right or fit my body properly; however I was proven wrong and everything fit comfortably and perfectly. It may sound silly but sometimes all it takes is some new clothes for a girl to feel confident enough to get out there in the world and reach their goals. Thank you for the pleasant experience and I can't wait till I need to order more clothes.

Date of experience: May 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Andrea,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Tina