About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
Some of the product is good quality but a few of the leggings gained runs in the material soon after purchase. I hate that I have to "skip" every month or risk being charged for a "credit".
I have wanted to cancel my membership for over a year and still am stuck in this stupid contract. If you don't "skip this month" each month they automatically charge you for the most current outfit (often the most expensive and full price not the membership price). If you don't use your "money" after they charge you within a certain number of months you LOSE YOUR MONEY! HUGE SCAM - I CAN'T STAND THIS WEBSITE!
Hello Cate,
Thank you for sharing your experience with our VIP program and the monthly member credits. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I PURCHASED FROM THEM MAYBE 2 WEEKS AGO, THE CLOTHES LOOKS CUTE BY JUST LOOKING AT THEM THEN I WORE THE VIVIENNE SHIRTS AND IM EXTREAMLY DISAPPOINTED AT THE FACT THAT THE SHIRTS SEEMED TO LOOK TATTERED. I CALLED IN TO CANCEL MY ACCOUNT ONLY TO HAVE THEM TRY AND SALE ME ON STAYING WITH THEM... NOW WHY WOULD I DO THAT KNOWING HOW POOR QUALITY THE ITEMS ARE... I WOULD REQUEST A REFUND OF MY PURCHASE BUT I COULD BARLEY UNDERSTAND WHOM EVER I WAS SPEAKING WITH... DO NOT BUY FROM THEM YOU ARE BETTER OFF BUYING A BETTER BRAND OF WORK OUT CLOTHING
Hello Mayra,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
I love my workout shorts. Would buy again. The only problem is they charged me for a membership fee that I didn't ask for. They cancelled it when I called but have yet to refund the money.
Hello Debbie,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
For me it was very frustrating I generally wear a medium as I'm a small person but had to go up to an extra large on the leggings in order for them to fit me properly and not feeling like I'm cutting off my circulation. I assumed that the tops would fit the same as well so I purchased an extra large top unfortunately it was extremely too big and I had already thrown the packaging away for it so I'm sure I couldn't return it once I did that
Hello Charlotte,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
They make it seem like you are getting great deals but, other than the first order, you are over paying for cheaply made garbage. The Thea don't last anywhere near as long as other brands. Stay away.
Hello Dean,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.
Best,
Renz
This is the 2ND time that I have been charged even after clicking the 'skip the month' option. I got a confirmation screen each time but when I called they said "It looks like you skipped but it didn't process properly." SUPER ANNOYING because before they charge you, you don't get any warning, they just randomly take it (not on a certain date, like 2/3 weeks later) which sucks because I am supposed to go on a day trip tomorrow so now I may not be able to go.
Hello Marilyn,
Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I did not understand that if you put stuff in your cart that the next order cycle would process the order. When I called on it they were more than happy to return it with free shipping
I love the clothes and the quality. The xxl is an excellent fit for my tall torso. It's not too wide. I get recognized almost every time I walk in and they ask me how I'm doing.
Hello Carter,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Love Fabletics. The quality and variety is great. Their powerhold leggings are my favorite. Also buy men's workout and golf wear. My man loves them.
I love the way the pants fit and how comfortable the clothing is, but also how good they are for working out. I recommend buying from this amazing store!
Hello Ross,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
Best,
Mary
Not notified before the monthly charge which is auto-converted to store credit - you lose all the store credit when you cancel your membership! Basically they charge money, and keep the money when you cancel the membership.
DON"T BECOME A VIP MEMBER!
They don't email you in advance about what they intend doing!
Hello Sab,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
I have been ordering from Fabletics for over a year now. I love the style and quality of the clothes. They wear well and hold up really well to regular washing. You can get an entire outfit for the price of one "named brand" piece in other sports retailers. I really like that their designs are different and not the same thing everyone else is wearing. I am a VIP member and at the first of the month I get an email reminder to opt out if I don't want to order. Their VIP instructions to tell you that you will be charged and your account credited for future orders if you don't opt out. I think that some people have just not read the sight / instructions clealy. Some of their items do run small depending on the material, but when that has happened I have had no problems exchanging items for the correct size. I agree that the styles do sell out pretty quickly, but there are always new items coming out that I like just as well. I haven't had any major issues or problems and overall I am very please with the clothes I get from Fabletics and my VIP membership.
Company does say in terms and conditions that when you sign up they will take £44 from your account each month - THIS IS VERY WELL HIDDEN AND NOT CLEARLY MENTIONED WHEN YOU SIGN UP. No other company I know runs a business model like this and its a truly unacceptable ethic to assume this is a general term or condition to purchasing goods or items from this company.
I've been finding that due to the many different styles available and at such a high monthly speed, quality of the products isn't as reliable as it's been in the years past sadly
Hello Julia,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Quality is fair, fit is hit and miss so it's not worth being a VIP. It's too bad the clothing is made over seas as it shows. I'm looking for made in America.
Hello Genelle,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
As a member for less than a year I'm very happy over all with my experience so far. Nice options and variety of things coupled with the value make for a winning combo.
Hello Alison,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I am very frustrated with Fabletics
I don't think I will ever purchase from you folks again
I keep getting charged on my debit account fo $49.95 and I haven't even ordered anything
Hello Eva,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Just don't have product and quality that I'm looking for. I've been a loyal lululemon wearer for a long time and it fits better. Lasts longer. More selection. Even though it's more expensive
Hello Cheri,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Overpriced leggings, always out of stock in my size, threads coming out after a month. Plus add in foreign tax fee at checkout, just makes it okay. Nothing great, nothing horrible… just meh.
Hello Andrea,
Thank you for sharing your experience with the tax and the prices we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Margaret,
Thanks for sending your review! Your feedback about our product quality and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth