FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I have enjoyed being a member of Fabletics, but feel I have plenty of leggings, etc for the time being and did not want to have to "skip" each month I did not want to order something. I have missed several months over the time I have been a member and didn't necessarily want anything.
Always quality products. Always prompt delivery. Always great selections.
Hello Angela,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I have been ordering Fabletics leggings for yearssssss. They always had their logo on the hip area. Recently, they moved the logo to be on the back of the leg. I think that looks silly, like there's something stuck to your leggings, so I specifically bought a pair that still showed the logo on the hip. When I received them, the logo was on the back of the leg! When I put them on, it looks so ridiculous because in the middle of my black leggings there is a reflective silver logo. Worst decision ever to put it there. I can't wear the leggings because it looks so silly, but I took the tag off before I noticed it, so I can't return them. They were a pair that I had ordered and loved before, so I didn't think twice about removing the tag since I trusted that the photos used were accurate. So two complaints: one, the new logo placement, and two, the inaccurate photos. I canceled my membership with fabletics over the logo
Hello Devynn,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
When I first joined Fab they had cuter styles/ sets. Now a lot of times the styles are dull and you can't always order a set. You have to order tops and bottoms separately and a lot of times my size wasn't available.
Hello Amira,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I really like the clothes from Fabletics, especially the leggings. I would really love it if they did not use USPS.
Hello Emily,
Thank you for your review. For assistance with your shipping concern, our Member Services Team will get in touch with you right away.
Best,
Renz
You've auto subscribed me to a service that provides nothing?
Hello Alan,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I used to love Fabletics for design, quality, fit, variety and price.
They still have good quality and fit, but designs have gradually stagnated, variety options have narrowed, and prices have significantly increased.
Add to that a cumbersome loyalty program with endless "loyaly reward doesn't apply to this purchase" reasons, my loyalty has waned to the point of just shopping elsewhere.
They're still ok, but the net result of the degradation of the brand is that they are no longer my go-to for athletic wear.
Hello Sandy,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Order was cancelled and then was shipped the wrong item and was not refunded. Called customer service and they were no help in resolving the issue. Shipping took more than 3 weeks to arrive after order date.
Hello Cat,
Thank you for your honest feedback! We are sorry to hear that the order you placed was canceled. Our Member Services Team will get in touch with you right away.
Best,
Renz
The material of the shorts is really great. I enjoy the fit and the flexibility a lot. But the zippers on the pockets fell short. It is really difficult to zip or unzip these pockets one handed. They just do not want to slide, and get caught easily.
Hello Brian,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love my options with fabletics
Great quality and quick delivery
Hello Patricia,
Thank you for your loyalty. We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I had the best help when me and my daughter were there that day. The lady that helped us on the floor was absolutely wonderful. Thanks for all your help.
Hello Georgette,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Whenever I am thinking I should cancel this subscription service (because seriously how much workout attire can one person need?), I will login to my account to find a credit which I didn't want or need. I will then realize I somehow forgot to skip a month and now need to use up the credit before I cancel. Then I will order an outfit (best deal) and without question one of the pieces will need to be returned and by the time everything is settled I'll still have some form of credit on my account, an extra outfit I didn't need and still unable to cancel the service.
Their product is very good. I have a ton of it from the past 6 years or so.
Hello Jocelyn,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about membership Our Member Services Team will reach out to you right away.
Best,
Allison
I literally buy all of my leggings from here! Great quality, cute patterns, and so comfy. I also love the updated rewards program for VIP members!
Hello Alisha,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The shorts worked. Great for me because of the straps in back hold them up
Hello Angela,
Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best services!
Best Regards,
Clark
10/10 support. I prefer Oasis leggings over other styles. Go try for yourself
Hello Ana,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Product is not competitive. Sizing is all over everywhere... hard to know what size to order.
Hello Monit,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Love the color, fabric and fit. Arrives quickly, feel I get value for the cost.
Hello Janice,
Thank you for the shout-out! We're so glad that everything worked out for you. We here at Fabletics, always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
Design is cute and flattering. Product is made with good material.
Hello Jacqueline,
Glad to know that you like the designs! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I liked that they changed the credit to allow you to buy more expensive sets. However they are ripping you off. I know my credit cost $50. There's no way in hell I'm using it for anything lower priced than that. And how come I can't combine 2 $25 things and use one credit? This site is a racket and always has been. And not to mention they will not refund your credit if you forgot about it. I would never and will never recommend this site or clothes to anyone.
Hello Helen,
Thank you for your purchase. For assistance with your Member Credit usage concern, our Member Services Team will get in touch with you right away.
Best,
Renz
Fabulous products. Love how they fit. So many options, so many colors. Every time I wear anything Fabletics, people compliment me
Hello Glenda,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dawn,
Thank you for writing a review! Your feedback about the skipping is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz