business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Missouri
1 review
2 helpful votes
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Ok.
December 14, 2018

Ordered twice from them. First one I ordered was too small, but good materia (I normally wear small from other places, I could hardly get them on. They Were on sale so I couldnt return so I ended giving them away as a present(2 leggings). The second order was a work out outfit. (Shirt and leggings.) shirt was awesome but legging where too big for working out with. Since the small leggings where SO tight I ordered the leggings large thinking the medium would still be too small (so that might be my fault for the size but the small was really small). When working out and bending over the fabric on the legging would stretch and you could see through it a little or turn white.

Date of experience: December 12, 2018
Ivy T. Fabletics Rep
over a year old

Hello Annmarie,

I'm sorry your items were not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Mexico
1 review
0 helpful votes
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The best sport clothes ever!
February 13, 2022

I usually bought other brands for my excercise clothes, I'm a yoga teacher all over the world, and I need to keep a nice, cute and cool look, while feeling fabulous, and not spending all of my money while achieving that.

Tht's when I discovered Fabletics, and ever since, I'm buying everything from here!

I get a lot of cute comments about my clothes, I highly recommend it!

Date of experience: February 13, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Consuelo,

Thank you so much for choosing us! We always aim to provide you with the latest trends with the best quality at a very reasonable price! Thank you for your great review!

Best,
Renz

Washington
1 review
0 helpful votes
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Great products, lack of availability
July 6, 2022

Absolutely love the leggings and other clothing, great quality and some fun colors and patterns.
The full cost is way too much. The membership cost is more reasonable, however not the greatest experience. Since styles rotate monthly, items go out of stock very quickly. I've had multiple times where I've received an item, it didn't fit, I go to exchange it, and it's out of stock in all sizes.
The monthly membership credit is a great idea, but VIP options go out of stock so quickly and leaves everyone else with least popular items and/or single items instead of full outfits, making it feel like it's not worth the money. You also need to spend exactly $49.95 to recieve free shipping, even one sent less and you're paying extra.
It's also not as "easy" to cancel as they say it is. No button to cancel on the online account settings, need to call or online chat with one of their representatives, get one last pitch and/or discount offer to try to avoid cancelation.

Date of experience: July 6, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Mellissa,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Maryland
3 reviews
47 helpful votes
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I want to know how to bring a lawsuite against Fabletics for not refunding money to me. It's been over 13 weeks and still no refund. I was just on the phone again today for 20 minutes and they still will not send me confirmation that the check will be sent out. I have called at least twice a month since March and still no refund.

Date of experience: June 25, 2015
Massachusetts
1 review
3 helpful votes
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What terrible customer service! I couldn't even make a purchase when I wanted to because everything in my size was sold out. When I tried to contact customer service I was on hold for HOURS, even trying to reconnect didn't work. I sent an email complaining about not being able to get through, only to have them respond a WEEK later, and they did not try to remedy the situation or offer me any further incentives to buy to make up for my lost time. This horrible customer service experience will ensure that I never buy this brand.

Date of experience: January 28, 2015
New Jersey
1 review
20 helpful votes
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Don't do it
March 20, 2016

This company sucks I've tried to cancel it a hundred times. It's a pain in the $#*!. I have member credits that I can't use because I deactivated the membership. So to use them you have to reactivate your membership. I just gave this crappy company 50 bucks now that is useless. Don't join this program. Their clothing is middle of the road at best. Beware.

Date of experience: March 20, 2016
Arizona
2 reviews
0 helpful votes
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Wowza
January 4, 2023

I have found the world of Fabletics and couldn't be happier! The clothes are ridiculously comfortable, they fit perfectly, and they arrive quickly. I will continue to grow my wardrobe with this company!

Date of experience: January 4, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Joel,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Washington
1 review
1 helpful vote
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Buggy
July 4, 2019

It often says one left in stock but the add to cart button does nothing when it is clicked. It is very frustrating. If it is out of stock it should just say so and if in stock limited quantity left then I should be able to purchase. One of many bugs I have experienced on this website

Date of experience: July 1, 2019
Ivy T. Fabletics Rep
over a year old

Hello Sarah,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Ivy

California
1 review
1 helpful vote
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Cute but not good quality
July 2, 2019

Ordered two pairs of workout pants and one started unthreading in the crotch area after 2 wears. I wash workout clothes carefully so no matter what kind of deal I get to buy the pants it ultimately isn't worth it if the pants fall apart so quickly. The second pair was fine but I can't get passed the quality issue I had with the other pair.

Date of experience: June 29, 2019
Ivy T. Fabletics Rep
over a year old

Hello Alexandra,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

New Hampshire
1 review
0 helpful votes
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Ordered pants, got pants.
March 4, 2023

I ordered pants. Then I got pants. A binary rating system would be more appropriate here as there were only two outcomes to this scenario: 1. Getting the pants I ordered (thumbs up) or 2. Not getting the pants I ordered (thumbs down) This case, I got the pants (#1 Thumbs up) transcribing this outcome from binary to a five star system implies that the 3 stars in the middle of star # 1 (Thumbs down) and star # 5 ( thumbs up) seem to be arbitrary at best, but I will oblige accordingly as the rather frequent email requests to make a review have asked of me.

Thank you for the pants. My wife loves them. 5 star service (thumbs up)

Date of experience: March 4, 2023
Zeth B. Fabletics Rep
over a year old

Hello Chris,

We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth

GB
1 review
1 helpful vote
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Scam Artists
December 11, 2020

They are scam artists! Do not purchase from this company they sign you up for a payment of £49 X month. They are really average quality and not the best fit. Their VIP membership, which is the only thing you can do when purchasing means you sign up for £49 every month to be taken from your account without you actually purchasing anything. When I called their customer services, as soon as I realised, they told me they could not refund the credit even though I had not purchased anything and they kept on hanging up the phone. It is the worse company I have ever used. DO NOT USE THEM!

Date of experience: December 11, 2020
Cole N. Fabletics Rep
over a year old

Hello Valentina,

Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership works. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

Washington
1 review
0 helpful votes
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Comfortable
January 10, 2022

I love all the merchandise I've purchased. I'm very pleased. The only thing I would have done would go up a size in the sports bra because I ordered quite a few of them and they are all pretty small and tight. Besides that I love the products I've received

Date of experience: January 10, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Shawnee,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Cathy

Idaho
1 review
0 helpful votes
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Shorts
April 19, 2022

The shorts I bought are fantastic! Good material, good looks, and good feel. My only complain is that the 2 by 1 promo was not real. The add was promising a 2 shorts by $29.99 deal, but when you get into the website, that promo is nowhere to be found.

Date of experience: April 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Angel,

We are glad you are enjoying our products! Your feedback about our promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Canada
1 review
0 helpful votes
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Customer service is awful.
August 1, 2022

I will never ever purchase from this company ever again. I ordered items that were never recieved, I was sent the wrong item, I asked for a shipping return label but wad not sent one 3 times. Then I had to follow up 4 times to even get my refund. Fabletics has no logistical network and no customer service. I ordered items but spent more time following g up and trying to recieve them than I have with any other company. Terrible brand. I cancelled my vip membership.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Maleeha,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.

Best,
Tina

Louisiana
2 reviews
16 helpful votes
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I feel so scammed
February 13, 2015

I feel so scammed. Apparently there is a $49 "membership fee" you unknowingly sign up for when you place an order. When I tried to chat with customer service online, they said they could not cancel my subscription and that I would need to call customer service. I called customer service and it was like pulling teeth trying to get the rep to understand that I wanted to indeed cancel my subscription and that I did not want a credit to my Fabletics account, that I wanted a full refund. She eventually agreed.

Let me also say, that I love subscription services and have memberships with Stitch Fix, Graze, Birchbox and Bespoke Post; HOWEVER, these services were presented as membership services. I feel like Fabletics intention is to slip the $49.95 membership by it's customers. I suggest they enlarge the fine print fast.

Date of experience: February 13, 2015
Georgia
1 review
0 helpful votes
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Can't figure out how to outright cancel
November 4, 2022

I really need to cancel the subscription but I haven't figured it out. All I can do is put it on hold but it only does it for one month then I forget to turn it off and get charged. I will never buy from Fabletics again after I cancel.

Date of experience: November 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Brandon,

Thank you for your review. Our Member Services Team will contact you right away to address your concern about the account cancelation.

Best,
Renz

GB
1 review
10 helpful votes
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You will be offered a discount (20%) on your purchase if you sign up as a VIP member. What is hidden (or certainly not made as clear as it should be), is the fact you are signing up to a monthly subscription (£44). This is not made clear, and whilst the items could not be faulted, I will not use again due to underhand tactics. I had to rate one star to submit this warning, otherwise would be zero.

Date of experience: July 14, 2016
Missouri
2 reviews
0 helpful votes
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No reminder that your monthly charge is coming
February 26, 2021

I keep forgetting to sit down, go to the website, and skip that month if I do not want to order anything. I want to be a member but I am tired of being charged every month and the "having to spend my money at Fabletics when I don't need anything currently.

Date of experience: February 26, 2021
Cole N. Fabletics Rep
over a year old

Hi Karen,

Thanks for your effort in writing a review of our skipping process! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Washington
1 review
0 helpful votes
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Love this top
August 1, 2020

I already had this top in black so when I saw it available in green I jumped at it. It fits great and I love the built-in bra as it reduces the amount of things I have to wear/wash. Also, the pocket on the back fits my large phone well.

Date of experience: August 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Roxann,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Dean

Ohio
1 review
1 helpful vote
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Scam
August 31, 2020

I forgot to cancel last month, no big deal, went on to pick something out. The bag I wanted was not eligible so I decided to wait until I found something that was. Went on this month to cancel and decided I would redeem my credit. Ordered and it looked like my membership fee had been applied(to certain items.) checked out and I cancel cancel for this month because I shopped but there is no indication of my other $50 credit for me to use. Why make this so difficult?

Date of experience: August 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Kait,

Thanks for bringing this to our attention! We are sorry to hear if your credit was not applied to your order. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle