When you make a purchase using a gift card, it does not show or verify that you have used the gift card and on the final screen shows your credit card information as if you will still be paying with a credit card. If you go back to check that your gift card is in fact being used, it will say that it has already been redeemed and then if you continue with the purchase it will charge your credit card. This happened to me. I cannot get the amount back on the gift card which I never made a purchase with and although my purchase was cancelled and my credit card refunded. I can no longer skip the month, because I have already made a purchase that I will not receive because the order was cancelled. I feel like I have been robbed. I hate this company. HATE. They are liars, cheats, and thieves.

I went on the site to buy an outfit with absolutely no understanding that i was signing up for some VIP membership. Yes i understand i should have payed more attention to what i was clicking when i was checking out but obviously if this many people have had the same problem, they do not make it as clear as they should. This is absolutely ridiculous. I realized two months later that they were taking 50$ out of my bank account every month. I sent an email and they said i had to call, how convenient. They refused to refund me the money they had taken out even though i hadn't received any clothes from the site for this. They said the money was in my account as a store credit. Well sorry Fabetics i don't want to buy anything from your bull$#*! company. Get your work out gear anywhere else and save yourself the hassle.

Don't waist your time. I gave this company a chance because I respect Kate Hudson and thought she would run a respectable company. The product itself is cute in the pictures but the material is horrible, inflexible, tight, cheap quality. Returns are a pain in the $#*!. Yes they are free, but there is a restocking fee and it took about a month to get my refund. You are better off shopping in person and paying higher prices for quality. Also, when I called customer service, they try everything to talk you out of quiting their membership. They also spoke to me like I was an idiot and they were shocked that I would quit their company and how could I possibly think their product was cheep. DONT WAIST YOUR MONEY!

I never signed up for the VIP program and it's extremely difficult to cancel. Once i did cancel I was signed up again. Ie they took my credit card information and charged the monthly amount without my consent. Again very hard to cancel it or make a complaint.

First, I'd love to start by saying the Customer service is EXCELLENT. Quality of items are okay, selections are bland. I come back every so often for a cute outfit but usually find myself skipping lots of months due to items being out of stock or just not impressive quality/styles. By the way, I rated this three stars but when I post it, it shows 5.

I love the Fabletics Products however their shipping is beyond the worst. I ordered two things from them with my member credits. It was shipped out to the wrong address (even though I had the correct one on file) and was returned back to the warehouse. When I figured this out I called them and they shipped another out no problem. Its a month and a half later and it STILL HASN'T COME. I totally get that shipping is delayed due to Covid however, they have tried to ship it out three times and it still isn't here.

Every time I call they are beyond nice but its difficult because all their celebrity brand reps seem to get their new products as fast as anything. So why does my order take forever to get to me?

I love the product and if they could step it up with the shipping I think it would be a real winner!

I have been a member for many many years and have seen a variety of different changes to the product line.
I like my workout clothes to be sheik and love muted colours with subtle details that make them standout, such as different textures of the same colours in each set rather than bold colour patterns etc. It's nice when you can wear the styles for either choice of workout wear or loungewear and have been finding it harder and harder to find classy chic styles to choose from. Sad but it may soon be time to switch up my go to workout brand.

My experience with this company was great, until I actually had to return an item. I ordered a jacket in my regular size, but the jacket was wayyyy too oversized. I contacted customer service and they sent me a shipping label. I went to send the item in the mail and the post mistress informed me the shipping label was incomplete. I have been trying to get a complete and functional shipping label to return this stupid giant jacket for nearly 4 weeks now and their customer service has still been "working on it." I am extremely frustrated and will probably never order from them again.