business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
California
1 review
0 helpful votes
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An inconsistent subscription program
February 14, 2022

It's a complete waste of money and the quality has gone far down. I was getting charged double a month, randomly in the middle of the month. And every time I try to cancel there is always a stipulation of why I shouldn't cancel. Even if you use your credits, your hard earned money, you still have to pay more after. The entire system is a complete scam and it's unfortunate I have credits left, because I would rather just get my money back.

Date of experience: February 14, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Danielle,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Kansas
1 review
0 helpful votes
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Subscription is over priced
February 16, 2022

The items that I get are good quality, but I still feel that the subscription is over-priced. When using a member credit, I want to purchase a single piece is generally less than the monthly fee. I want to get a good deal for my money, and I don't think I get that. I haven't been impressed with pieces/sets available lately and it also seems that an item in the set will not be available in my size. I actually tried to cancel my subscription, and the service rep told me I'd lose my credit, so I'd have to call back after I used it. I just skip months now and hope I don't forget to skip it.

Date of experience: February 16, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Meaghan,

Thank you for writing a review! Your feedback about the member credit is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Wisconsin
1 review
3 helpful votes
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I wouldn't call it a total scam but they are not very clear on what is it about and they don't display clearly that you will be charge 50 dollars if you don't skip every month. You cannot cancel the account via internet you have to call them too. My opinion, it is so not worth it! They charge you 50 dollars monthly even if you don't purchased anything. They should change their payments policies immediately if they want a successful business. Graded: F-

Date of experience: February 24, 2014
Illinois
1 review
19 helpful votes
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Almost got sucked in.
February 3, 2016

Went to the site yesterday to order by $25 outfit. I made a profile and even entered my card info. THANK GOD that right before I hit submit, I did in fact read the 'contract'. I did not submit the order and closed the window. Today, after reading all of these reviews, I logged back into the site and tried to delete my card info, but wasn't able to. So I changed the card info to a card that I never activated and expired 4 years ago - it accepted it. My suggestion for those of you who are having a difficult time cancelling the subscription is to change your card info like I did, or call the card company and report your card lost or stolen. Yes, it's a pain in the butt, but perhaps easier than dealing with these shady people at Fabletics?

Date of experience: February 3, 2016
Alabama
1 review
0 helpful votes
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I was reaching out to fabletics customer service via chat, and the agent, Emy, disconnected the chat before my issue was resolved. This then resulted to me calling in, followed by having to speak with a supervisor.

Date of experience: April 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for your review. We are sad to hear that you are not happy with your online shopping experience with us with our service. We're sad to know that you have encountered an unpleasant experience with us. We’ll be sending you a private message right now

Best,
Clark

Canada
1 review
0 helpful votes
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I've been trying to return an item I never received label with the return now I can't seem to proces the item again lady on the live chat wasn't responding for a long time after I gave her another email. I am so mad because the credit I pay for is costing me 60 dollars but your shorts are under that price so I lost money and this firm just uses subscription as the way of getting peoples money. Very annoyed. Can't wait to return my item and never order again

Date of experience: March 21, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Zuzanna,

It is with great regret that we received your feedback regarding your experience in processing a return. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

Utah
1 review
0 helpful votes
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I have cancelled this subscription for the 2nd time due to the fact that you pay $50.00 in change for the monthly fee and if you don't cancel in time, you're charged. What you hope Fabletics does will give you a fair amount charged for what you see on the website, but what really happens is that the stock is out or you to use one credit you get absolutely ripped off because you pay $50 plus for a $20.00 item! Do not, I repeat, do not sign up for this "disappointing" company.

Date of experience: May 23, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for writing a review! Your feedback about the membership is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

Wisconsin
1 review
0 helpful votes
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Scammers
April 9, 2020

Fabletics charged me $49.95 when I didn't even have any membership with them and refused to give me my money back, but gave me store credit. And $10 off, I didn't want store credit obviously after I was charged $50 for something I didn't even have. They claim that can't give you a refund on your money but give you store credit. This site is bull$#*!. I never had a problem in the past but they are not a trustworthy company and I will never buy things from them again. Stay away from this company they will take your money if you have a card on file and then give you store credit for what they took. No refunds made by this company. This company is a $#*!ing scam.

Date of experience: March 10, 2020
North Carolina
1 review
0 helpful votes
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Delivery
July 1, 2022

I order from you all on the regular and I just don't understand you alls logistical problems. I prefer for you to over estimate your deliveries then be later. All my online orders have been delivered late.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Tashawn,

Thank you for taking the time to leave a review. Your feedback about the delivery process is essential to us. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Clark

New Jersey
2 reviews
0 helpful votes
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The overseas on-demand customer service has been great. However the products take exceptionally long to arrive, and are inconsistent in size. Pants are too large, while shorts are undersized. Furthermore the product material creates a lot of PFOS and inorganic waste material and is not made in USA or with fair labor, unless those standards are being hidden. Beyond that the promotion of obese-friendly products as a celebration (Lizzo line) is an affirmation of unhealthy and harmful lifestyles, not for health. So I'm not interested in continuing to partner with a company that does not truly want to help people and the planet. My wife is completely turned off for those reasons, and I am not happy with my most recent products.

Date of experience: May 31, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Cameron,

We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Michigan
1 review
0 helpful votes
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Pricing
June 15, 2024

Prices listed on website were not what I was charged. I was charged full price for every item I purchased, but my total said I was going to get a discount. I returned everything.

Date of experience: June 5, 2024
Florida
1 review
0 helpful votes
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Awesome
June 4, 2022

The whole order process is amazing. Not only do they have an awesome product, they have amazing customer service. I had to send back a pair of shorts that were too big. I contacted customer service and I had the new pair within a week after I sent the old shorts back. So far, I'm having an awesome experience.

Date of experience: June 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Daryl,

Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!

Best,
Dean

Texas
1 review
0 helpful votes
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If I could give less than 1 star I would
December 1, 2022

Signed up for the "VIP" and now can't cancel it. Expensive! Clothes don't fit true to size and the quality is terrible! Spent a lot of money for this I can't wear and can't get them to stop taking my money.

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Gail,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

GB
1 review
5 helpful votes
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Make sure you read the terms and conditions (I didn't) if you tick the wrong box you will be signed up into a continuous payment order. They will not give you the money back either...

Clothing I found to be substandard

Date of experience: March 10, 2015
New Jersey
1 review
0 helpful votes
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Frequent out of stock items
July 1, 2022

Every time I select an item of interest, its out of stock. Alternative options are also not in my size and if I'm looking for a set, only one piece of the set is available, and usually not in my size.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Anna,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Florida
1 review
0 helpful votes
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Fabulous Outfits
September 16, 2019

I received my order is such a timely fashion! The quality and fit of the clothing is awesome! I look forward to the next time I place an order - it is always great to see what new selections they have available.

Date of experience: September 13, 2019
Ivy T. Fabletics Rep
over a year old

Hello Ellen,

Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!

XO,
Ivy

Idaho
1 review
0 helpful votes
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Great Products
May 27, 2022

I do have a small complaint though, the mens everyday pant is not the same as it was. Size runs smaller, shorter/deeper pockets. Don't like them like the originals. Material is great! If you don't mind shorter/deeper pockets these are great!

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Robert,

Thank you for providing feedback on the sizing of our products. We want to maintain our good reputation for satisfying our members. Our Member Services Team is available to assist you in any way possible. Someone is currently sending you an email.

Best,
Clark

Florida
1 review
0 helpful votes
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Fabletics rocks! The material is high quality, every month there are new collections, on top of the discount there are great sales that make it all worth it. Returns are easy. The site is pretty straight forward and easy to use.

Date of experience: July 5, 2022
Renz A. Fabletics Rep
over a year old

Hello Lenny,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Tennessee
1 review
0 helpful votes
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I love fabletics!
June 1, 2022

I definitely feel like they have quality clothing and I really appreciate that they have my size! Being a thick woman can be hard to shop in regular stores. I really do enjoy everything that I have purchased from you guys!

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Julia,

Wow! This is great to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review! Have a wonderful day!

Best,
Allison

Tennessee
1 review
0 helpful votes
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Missing shipment
June 4, 2022

So I placed an order for one of their outfit deals for one member credit. I was suppose to receive leggings and a sports bra. I received the sports bra in 3 days but I have yet to receive my leggings. I placed this order almost a month ago. I've tried to contact them but it's so difficult when you have Robots answering you.

Date of experience: June 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Keri,

Thank you for writing a review! We would love to assist you further with the concern you had with the missing shipment. Our Member Services Team will email you right away to further help you.

Best,
Dean