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Total Points
276

2 Reviews by Britney

2/13/15
2/13/15

I feel so scammed. Apparently there is a $49 "membership fee" you unknowingly sign up for when you place an order. When I tried to chat with customer service online, they said they could not cancel my subscription and that I would need to call customer service. I called customer service and it was like pulling teeth trying to get the rep to understand that I wanted to indeed cancel my subscription and that I did not want a credit to my Fabletics account, that I wanted a full refund. She eventually agreed.

Let me also say, that I love subscription services and have memberships with Stitch Fix, Graze, Birchbox and Bespoke Post; HOWEVER, these services were presented as membership services. I feel like Fabletics intention is to slip the $49.95 membership by it's customers. I suggest they enlarge the fine print fast.

Tip for consumers:
Tips for getting a refund:

Make it clear that you want refund to your bank, not your Fabletics account.

Tell the rep you want to cancel your subscription and make sure to get a cancellation number.

Get the rep's name and ID number.

Britney Has Earned 16 Votes

Britney H.'s review of Fabletics earned 16 Very Helpful votes

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brookeb269
7/25/21

Terrible place. They charge you 50 a month for NOTHING! Wouldn't recommend to anyone. Customer...

raquelh59
7/24/21

The worse company ever. I will never order from them again. They cancelled my order twice....