business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Michigan
1 review
0 helpful votes
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Automatic Subscription
July 1, 2022

I saw the deal of 2 shorts for 24 and put my email in to get the deal. I felt as though I was not told about any sort of subscription and was automatically put on it getting me charged for an extra 50 I didn't want the services for.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lucas,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Wisconsin
1 review
0 helpful votes
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So comfortable!
December 1, 2022

I got the 2 for $24 deal and I am very happy with the quality of the shorts. I didn't stick around for the monthly VIP but if you have a habit of collecting workout attire it would definitely be worth it. The fit is good, and the fabric is very soft and comfortable.

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Braden,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Texas
1 review
0 helpful votes
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I don't like that I have to skip every month otherwise I will be charged the fee for a credit. I've forgotten to skip a few times and every time it happened upset me. I don't need to buy sports clothes that often. There should be a more flexible choice.

Date of experience: September 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Wan,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

California
1 review
11 helpful votes
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Very sad to see Kate Hudson's name involved with such a disreputable company. Wish I had taken the time to review this company but saw Hudson's name and did not bother. When you call to talk to anyone you get the runaround and then when I asked for a supervisor I found out that the number for customer service is in the Philipines. I had to cancel my credit card to get them to stop charging me monthly and not receiving any clothing

Date of experience: December 4, 2015
Canada
1 review
0 helpful votes
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Not really a fan
August 1, 2022

The clothing is decently good quality. I am not a fan of how you have to sign up to the website. It's very inconvenient to have to log in each month and skip the month, and if you forget then they bill you. I would prefer to shop freely when/if I want to so I shop elsewhere now.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Janet,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Alabama
1 review
5 helpful votes
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SHADY BUSINESS!
April 22, 2019

Horrible business! Buyers beware. Love the leggings that I purchased in January but I was charged $49.95 in February, March, and April for some VIP membership for discounts on buying leggings and other workout wear every month! I do not need to buy leggings or workout wear every month and never knowingly agreed to be apart of the paid membership (VIP Membership). This is outrageous. I called Fabletics and they said that the fine print of the agreement is what I signed up to and they cannot refund my money. I am working with my credit card company now to dispute these charges. SHADY SHADY! Horrible way to treat customers! STAY AWAY!

Date of experience: April 19, 2019
Ivy T. Fabletics Rep
over a year old

Hello Mariah,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Washington
1 review
0 helpful votes
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LOVE Fabletics!
May 19, 2022

I love love LOVE Fabletics! High quality products with good high quality fabric and fit. The VIP benefits are so completely worth it and love skipping the month. Only time an order didn't arrive (once out of a dozen orders) customer service was above and beyond and quickly took care of me and I got a replacement shipped quickly. I highly recommend to everyone!

Date of experience: May 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Allison,

Thank you so much for loving our brand! We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! We are also happy that you like the VIP membership program. Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Maine
1 review
0 helpful votes
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They sign you up for a recurring subscription and make it hard to cancel. I was on hold for 20 minutes trying to cancel my subscription (that I did not sign up for intentionally). After getting through to a representative the call dropped as soon as I told them I wanted to cancel my subscription. When I called back I waited another 20 minutes and the call immediately dropped again.

I was charged $60 bucks a month for a recurring subscription to purchase athletic shorts. No one needs that many shirts. The Company is a scam. They're trying to prove out some DtC subscription revenue model ahead of a potential IPO, but doing it this way is dishonest. I hope someone brings forward a class-action. Also, they must be paying google to hide reviews because I've heard of so many people with the same experience but when I checked google I couldn't find. Hope people see it here.

PS - The clothes look and feel cheap.

Date of experience: June 13, 2023
Minnesota
1 review
1 helpful vote
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UGH!
April 14, 2015

So i look like i joined the club. Everyone is saying what i wanted to say. So here it goes. I NEVER write reviews but MAN, FABLETICS SUCKS. It is a membership scam. They charge your card unknowingly. Make it difficult to cancel and offer very poor customer service. I really dislike everything about this company! STAY AWAY.

Date of experience: April 14, 2015
Texas
1 review
0 helpful votes
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Jazmine was GREAT
March 2, 2022

Jazmine was very helpful. What I wanted was not available in the university park store, so she searched online and found the items and had them shipped to me.

I should also mention, I got my Christmas gifts at the same store and Pat helped my sister find the right size because my gift was too small.

Date of experience: March 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Jordan,

We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.

Best,
Cathy

Connecticut
1 review
1 helpful vote
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I tried to return an item and it was very inconvenient so I wanted to cancel. If I cancelled, I would lose the small credit I had. It was difficult to skip a month or cancel all together.
The "member pricing" credit did not apply to sale or clearance items. I felt the entire thing was not transparent.

Date of experience: September 13, 2019
Ivy T. Fabletics Rep
over a year old

Hello Carol,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

New Hampshire
1 review
0 helpful votes
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Honesty
June 4, 2022

I love the products but I want to buy the products at a fair price without the bull$#*!. Unless I buy into their "club" the price is not fair and it's too much of a hassle. The leggings market is flooded and the strong hood compression leggings can be found in many places now extremely similar to these and it I am honest some are better (but not for the new customer 2 for $24 special)

While I love fabletics I do not love the politics of it mentioned above. So I would rather and enjoy the few pair I have now in peace than deal with the hassle of skipping months etc

Date of experience: June 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Danielle,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability VIP Membership. Our Member Services Team will get in touch with you right away.

Best,
Allison

Australia
1 review
11 helpful votes
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Dont use these guys they automatically sign you up to a membership and charge you $70 a month for it. This is the small print you dont read. I wonder how many customers you have fooled into sugning up and they only discover when they check their credit cards. Shame on you.

Date of experience: September 9, 2015
Colorado
1 review
0 helpful votes
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Fabletics doesn't even deserve a 1 star! I am appalled at the costumer service I have experienced with this company. I wanted an exchange for some leggings that didn't fit right. It was like pulling teeth to get 4 different agents to understand I wanted to just do an exchange. The new leggings finally came after a month and they're just O. K. Not my favorite at all. But after my experience from the first time, I'll keep the damn things. Then to cancel my membership, I've tried twice... Now I have to report my card lost to get rid of Fabletics. That is so sad. I can't tell you enough how many times I have been disconnected from an agent to have to start all over from scratch. Don't waste your time people. Your better off going through Amazon or someplace else. Don't waste your time or your money!

Date of experience: December 17, 2020
Cole N. Fabletics Rep
over a year old

Hello Adriana,

Thank you for sharing your overall experience with Fabletics! We are deeply saddened by the negative experience you have encountered, especially with our customer service. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Virginia
1 review
0 helpful votes
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I paidon time & always delays for deliveries
December 1, 2022

I like the clothes but there is never a fabric content in the description. And I paid in full at the time of purchase. However it can take weeks or even months to get my items. I canceled the membership as it wasn't worth waiting for products and being charged a monthly fee and my money taken quickly and always delayed delivery times on all purchases.

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Albert,

Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.

Best,
Renz

Texas
1 review
0 helpful votes
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Love Fabletics
November 30, 2021

I love my Fabletics leggings! I get such a great deal monthly, along with the savings! My only missing star would be that even with easy and early access, alot of the time the color and size i need will be sold out so fast i can hardly order what I want.

Date of experience: November 30, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Jeanna,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

GB
1 review
0 helpful votes
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Missed Exchange Opportunity
December 6, 2022

I placed an order and sent items back for an exchange, the warehouse missed the intake of my items, when I followed up as it was taking some time - my items that were held as reserved for exchange were cancelled and I didn't get the exchange at all. No separate email outlining a refund either.

Date of experience: December 6, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Corin,

Thanks for sending your review! Your feedback about our return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Virginia
1 review
11 helpful votes
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I'm staying away
February 16, 2016

I saw these products in a commercial starring Kate Hudson many months ago. I forgot about them until I saw them on a morning talk show this morning. I've been wearing just anything to the gym (usually black leggings and tank top over sports bra) and I really, really loved what I was seeing, now that it wasn't on skinny, skinny Kate Hudson. So I logged on to the web site and started reading reviews. OMG I've never ever read this many hateful horrific reviews. And the monthly fee kind of puts me off. I only go the gym 3x's a week - I don't need a new outfit every month. I'm staying away!

Date of experience: February 16, 2016
New York
2 reviews
10 helpful votes
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I gave fabletics a try since your first order is 2 for $24. I figured hey, why not? Well I ended up disappointed with my first order. I ordered the same style leggings, seamless solid legging and seamless high-waisted statement 7/8 and in the same exact size and one pair was significantly larger than the other. Another thing that went wrong was that they do not hold up. They fall down and that is annoying during a regular day let alone during your workout. I gave Fabletics a second try and that is when I decided to cancel my membership. The same thing happened, I ordered two pairs of leggings in the same exact size, one of them was much larger than the other. This website and brand ARE NOT worth the hype. Take your money elsewhere and spend a little extra and buy a quality product from Gymshark or P'tula. Their products live up to expectation and truly make you feel sexy yet so comfortable.

Date of experience: April 7, 2019
Ivy T. Fabletics Rep
over a year old

Hello Gab,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,
Ivy

California
5 reviews
18 helpful votes
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SO clothes are good quality, prices are alright, return and exchange takes FOREVER, butttt the hammer in the nail! If you want to cancel they make you call, then you sit for 5 minutes listening to an ignorant women on the other line trying every way possible to talk you into not cancelling! So irritating! I say if a site doesn't have a cancel button and you have to sign up for auto ship steeeeer clear! Such a waste of time!

Date of experience: May 30, 2014