business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Mexico
1 review
0 helpful votes
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Can't find a way to get to Customer Service
February 1, 2023

I have tried to do online chat to explain how I never got my package even though it says it was delivered. I find it appalling that there is no email address to be able to send this to. I expected more from Fabletics as I have been buying from them for years.

Date of experience: February 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Alethia,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Utah
0 reviews
0 helpful votes
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Super cute but disappointed
January 20, 2022

I love the styles and the way the clothes look and feel. But I am very disappointed in how long each article of clothing lasts before it starts to de-thread or unravel in a way. I love the way Fabletics works and again love the clothes, except they are starting to not become worth any of my money with how instantly the clothes start to de-thread and form holes. Most recently I bought pants, and after one wash the correct way, two buttons popped off. Very frustrating because up until now I have spoken very highly of Fabletics and even though I have had several clothes form holes, I kept buying thinking the next article of clothing would not quickly unravel but it would. So it is frustrating liking this brand so much and how high quality it looks and feels, but just does not last.

Date of experience: January 20, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Felicity,

We are very sorry to hear that you are dissatisfied with the quality of the item. Our member services team will get in touch with you right away to help you further. Thanks!

Best,
Renz

New York
1 review
1 helpful vote
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I am a VIP member and as such get discount offers from time to time. I just had such an offer for Mother's Day- $20 off a min $79 purchase. The offer expired at midnight last night but I was having trouble with the website so I left the items in my cart and placed the order the next morning at 9AM. I contacted Fabletics via a live chat and requested the promo to be applied. I was told that they could not do it but I was offered 20% off my next purchase. I'm sorry, you want me to spend another $100 to get my $20 promo back? I'm a VIP member! That has put a very bad taste in my mouth for this company. Giving me my $20 off the order I placed was the correct appreciative thing to do. I cancelled my order and not sure I will continue my membership.

Date of experience: April 26, 2017
Samar B. Fabletics Rep
over a year old

Hello Rose,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Virginia
1 review
0 helpful votes
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Sports Bra and Matching Pants
September 30, 2020

For the price the quality was not Fabletics normal. The sports bra is not supportive at all and not made for females who are large chested. This bra ran smaller than another one that I have which is similar. Pants are cute but sag in the crotch, even though they are the same size as other Fabletic work out pants I own.

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Alana,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Maine
1 review
0 helpful votes
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Way too expensive
March 8, 2022

A point costs a lot... like $50. And then they offer you a pair of socks for an entire point?!?! The point system needs to be reviewed. When $100 items are on sale for half off, they won't let you buy with a point... you will need to cough up the cash... this too makes no sense.

Each point should reflect the dollar amount, no arbitrarily assifn a point or even two to most items.

Date of experience: March 8, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

We apologize that our service did not satisfy your expectations. Our member services team will get in touch with you right away. Thanks!  

Best,
Renz

Massachusetts
1 review
0 helpful votes
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I've really liked all of the clothes and kits I've purchased through Fabletics, but my last experience left me a bit disappointed. I was trying to place an order for one of the quick sales, but the site kept crashing and wouldn't let me add the clothing to the cart. Unfortunately, I missed the sale after I tried twice over 2 days.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Joshua,

Thank you for the feedback about your experience when navigating the website. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Pennsylvania
1 review
0 helpful votes
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Shipping is a joke
May 11, 2023

I ordered a workout outfit 2 weeks ago and it just now shipped. SOOOO frustrating! On top of it just shipping it won't be here for an entire more week! 3 weeks for Fabletics is crazy! If I wanted shipping that takes that long I would've ordered off SHEIN for half the price! Very upset with how the shipping has been handled.

Date of experience: May 11, 2023
Lia B. Fabletics Rep
over a year old

Hello Kayla,

It is with great regret that we received your feedback regarding our shipping policy. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Washington
2 reviews
0 helpful votes
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Nothing to get excited about.
July 11, 2023

I'm not interested in most of the trends offered on this site, and I'm actually fairly disappointed in the sports bras (general design and appearance). However, the VIP program is easy enough to navigate, so I just don't buy anything most months. The site is easy to navigate and purchases usually show up pretty quickly.

Date of experience: July 11, 2023
Chad A. Fabletics Rep
over a year old

Hello Cali,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Georgia
1 review
0 helpful votes
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Happy customer
November 30, 2021

I love the items I've purchased from Fabletics over the years. The sales are amazing! The quality of their products are outstanding. I wear my leggings and workout bra's all the time and they still fit and look good after all the washings. I also love that you can purchase items online and return or exchange the at a Fabletics store.

Date of experience: November 30, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Yvette,

Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!

Best,
Cathy

Oklahoma
1 review
9 helpful votes
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I had to write a review because of all the negative reviews I am witnessing. The VIP membership CLEARLY states the terms and agreement. You just have to read. Fabletics will charge you a monthly fee if you do not skip or cancel. I have skipped several months because I did not want to purchase anything. It doesn't charge your card if you skip. The quality of the products is outstanding. Just pick true to size. I will definitely be a member for life. If you love working out and love work out clothes, this is the best site for you.

Date of experience: August 12, 2014
Michigan
1 review
0 helpful votes
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Disappointed
September 19, 2024

Waist band constantly roll down on both styles I ordered.

Date of experience: September 9, 2024
Texas
1 review
0 helpful votes
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Nice shorts but cheaply made
August 17, 2024

The shorts are nice, they had a hole in them the first time they were put on

Date of experience: August 7, 2024
Texas
1 review
0 helpful votes
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My everyday, everywhere, fit attire!
February 8, 2023

I love Fabiletics! Honestly I do where the everyday leggings almost everyday! The fabric is so durable and never thins out in between the pesky thigh area! Honestly the deals pay off after a while. I have worn my black Fabiletic leggings for over a year. There's been little fade and they are irreplaceable! I want more!

Date of experience: February 8, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Angelica,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

West Virginia
1 review
0 helpful votes
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Shipping
March 1, 2023

I like the products.
What I don't like? If an item I want is worth 1 member credit but priced lower than my monthly payment for the credit, I am unable to combine another item to total the monthly fee.
Additionally, you pay for shipping. That isn't included in the monthly membership. Very meh…..

Date of experience: March 1, 2023
Zeth B. Fabletics Rep
over a year old

Hello Alexandra,

Thank you for taking the time to leave a review. Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

South Dakota
1 review
0 helpful votes
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Good and bad.
October 1, 2022

Most items have been fantastic for the sale price with extra discount. List price is too high for items. Sizing is inconsistent on some shirts. Would need tall sizes for pants, 32" inseam not long enough. Items take too long to ship. The app is ok. A little slow at times and never seems to sort correctly.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Chad,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.

Best,
Tina

California
1 review
0 helpful votes
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Recent shopping experience
June 14, 2024

Customer service was fantastic, and the representative that helped us really listened to why we came into the store, and catered to our shopping needs.

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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Not satisfied
March 16, 2022

The delivery deadline of my order was 3 days ago and nothing arrived and I can't even track my order, a complete mess! And the worst thing is that on the website I can't even ask for a refund, why only give me the option to return it, but I'll return something I didn't receive‍

Date of experience: March 16, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Thais,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

New Jersey
1 review
2 helpful votes
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They will not tell you about 50 dollar of fee while they ask you to sign up their membership. So by this, they can steal 50 dollar from each person that sigh up from their website... I guess this is the way they make profit. You have paid nothing for 50 dollar before you find out anything.

Date of experience: May 14, 2018
Ivy T. Fabletics Rep
over a year old

Hello Serin,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

GB
1 review
0 helpful votes
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Fraudsters
November 1, 2021

This company is involved in criminal activity. I cancelled my debit card to stop these people from taking payments, even after I had called them to cancel. Somehow they changed my payment method without my permission to continue to take money from my bank. Surely this is criminal behavior. I will be reporting them to the authorities.

Date of experience: November 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Vivien,

We sincerely appreciate the feedback you shared. We will contact you within 48 hours for further assistance.

Best,
Nelle

New York
1 review
5 helpful votes
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I ordered a couple of items, which did not fit so I returned them. Then they randomly charged me $49.95 per month for the last 3 months. When I called to get a refund, they said I had signed up for their VIP club, which has a monthly charge. I told them I absolutely had not and requested a refund. They continued to "explain" about the VIP club and its "benefits" and said they could not refund me. I see where one reviewer said they wondered if Kate Hudson is aware of how the company operates. It's HER company -- of course she's aware. What a crook she is. I'll not pay to see any movie she is in again. P.S. When I said I wanted to cancel the VIP Membership they said I had signed up for, the representative said "If you do, you'll never be able to purchase from Fabletics again." Wow - outrageously bad and rude customer service, but I guess that is how disreputable, scamming people operate.

Date of experience: September 10, 2018
Ivy T. Fabletics Rep
over a year old

Hello Ms. M,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.

Best,
Ivy