business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Ohio
1 review
0 helpful votes
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Choices Limited
February 16, 2022

It is very frustrating to discover that outfit choices are so limited and it is also disappointing that so many times the choices include a specific bra. When you do not need more bras it is a waste. I think this program was deceptive in how the choices would be a benefit.

Date of experience: February 16, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Demita,

Thank you for writing a review! Your feedback about inventory is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Canada
1 review
0 helpful votes
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I LOVE Fabletics!
August 1, 2022

I have purchased several items…leggings, sports bras, and a bathing suit. The leggings are SO comfy and keep everything in place…they wear well…no pilling after many washes. The bathing suit top fits so nicely…it is now my favourite! I love everything so far.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Tina,

Thank you so much for your awesome feedback on our products! We are very glad that we were able to satisfy your needs! We appreciate the time you took to share your experience with the other members.

Best,
Mary

Colorado
1 review
0 helpful votes
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Great quality but a bit expensive
August 4, 2022

I do love the leggings. They quality is great. I just find it to be very expensive sometimes I also wish they didn't run out of styles so quickly. And lastly I wish they would have more crop and capri length. Most are 7/8 and full length.

Date of experience: August 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Carolyn,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Illinois
1 review
0 helpful votes
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Don't waste your money
December 26, 2021

Worst customer service!
I made the mistake of buying an electronic gift card. It never got delivered and trying to get it resolved has been a nightmare. To begin with the monthly credit system is a scam, the prices without membership are outrageous. Finally, customer servive is terrible.
Fabletics is a Horrible Experience.

Date of experience: December 26, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Ai,

Thank you for writing a review! We are sorry to hear about your negative experience with our prices and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

Canada
1 review
0 helpful votes
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Sweat soaks through material
September 5, 2022

Love the fit and feel of the pants, but I got a nice orange and purple pair of tights, unfortunately they are not so flattering when I workout. My sweat stains are so visible in all the wrong areas- looks like I pee myself after a workout slightly self conscious of that.

Date of experience: September 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Urszula,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

California
1 review
0 helpful votes
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Somewhat disappointing
February 1, 2023

I do love the product quality very nice. However I don't love that I can't find leggings that fit anymore. Now the company has nothing but high rise and no longer helps their audience that like mid rise better. So I don't get things often these days.

Date of experience: February 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Anna,

Thank you for taking the time to leave a review. Your feedback about the selections is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Mexico
1 review
0 helpful votes
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Get it together
May 19, 2022

Fabletics has good products. Although if you order something online and go to a store to exchange they charge you over what you've already paid and then you have to keep calling. They play the blame game, contact the store or xontqct customer service. Takes too much time to figure all that out

Date of experience: May 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Zabin,

Thank you for sharing your experience regarding our products and processing an exchange. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

GB
1 review
9 helpful votes
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Not yet recieved the product but I saw that i would need to pay £44 a month, and i think people just need to be more careful when buying online. It is clearly stated that this will be debited from your account, and obviously people just skim over it. Technically it is not a scam, and is well within its legal rights. I have just rang up to cancel my VIP Membership, and it was straightforward, with no hassle, and no waiting on the line as with some companies. So far I've had a good experience.

Date of experience: October 21, 2014
Arizona
2 reviews
11 helpful votes
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I ordered 2 pairs of leggings and they were shipped in a timely manner. However, my order said it had been delivered and I did not have them. I was filing a claim for a lost package and I started a live chat to see what mail class they ship with. I was informed that their customer service rep would resend my order to me for free! I've ordered from them before and their leggings are really great quality.

Date of experience: July 24, 2019
Ivy T. Fabletics Rep
over a year old

Hello Hailey,

It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Ivy

California
1 review
0 helpful votes
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Horrible customer service
May 26, 2022

I'm cancelling my membership after a year of being a loyal member due to the service that I have received. Recently waited over one month to receive a partial outfit, had to call customer service over eight times within a two week period to hear the same script that they were experiencing technical issues. Requested refund and still had to call numerous times. Not a happy customer with all the issues that I went through.

Date of experience: May 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Amanda,

We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.

Best,
Tina

Texas
1 review
0 helpful votes
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Return policy is ridiculous!
January 31, 2021

They literally make you buy the package, for the item they messed up, and make you send the item back before they will consider sending you a new one or giving your money back. I have spent over a $1000 with them in the last few months a they can't even give my money back on some ripped pants or send me some new ones without getting the damaged merchandise back. Amazon sent me $138 dollars back after they sent me the wrong rug without even asking for me to send it back. Online shopping is for convenience, I buy things I know will fit, I don't do returns. Having to BUY the package myself and take time out of schedule to take it to the post office and send it back is not how I online shop. That's all I have to say.

Date of experience: January 31, 2021
Cole N. Fabletics Rep
over a year old

Hello Renee,

Thank you for sharing your feedback regarding our return policy. We will contact you within 48 hours for further assistance.

Best,
Nelle

Louisiana
1 review
0 helpful votes
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False advertising
October 3, 2022

Leggings were not at all what I expected. They keep rolling down. Maybe for someone with no butt at all it might not be the case, but someone like me the legging does not hold which frustrates me when I am working out. There is no support.

Date of experience: October 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Clara,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

New York
1 review
1 helpful vote
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Scam Website
January 25, 2019

My wife bought a piece of clothing on this site several months ago, and we have been charged a recurring charge of $49.95 every month. It is unbelievable. It is absolutely ridiculous. Avoid this website.

Date of experience: January 23, 2019
Ivy T. Fabletics Rep
over a year old

Hello Scott,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Illinois
1 review
0 helpful votes
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I LOVE Fabletics
December 1, 2021

I absolutely love my Fabletics leggings. They are affordable, comfortable, not see through, super cute and I love all of the different color options. I always get so many compliments on the styles and colors.

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Erin,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Cathy

California
1 review
0 helpful votes
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Would not recommend
August 1, 2022

Their mens clothes fit a size too small. And a few of the clothing already broke after second wear. I did not enjoy the $50 *MONTHLY* membership fee. I wasn't even aware I was gonna be charge until it happened. I could understand a annual fee but the average person would not be buying gym clothes every month. Would not recommend & would never buy again.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Dayna,

Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the VIP membership. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Illinois
1 review
2 helpful votes
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Terrible Customer Service
February 12, 2021

They can't hit an arrival date. I placed an order and was told it would arrive within 3 days. 3 days later I was told that it would arrive within 7 days. After 7 days the arrival date went blank. After 10 days I contacted them and was told that my arrival date would now be within 21 days. They would not cancel the order and informed that some of my items were final sale items. This was not indicated at the time of purchase or on the order form. They kept trying to give me money off my next purchase/subscription but refused to address the actual problem.

Date of experience: February 12, 2021
Cole N. Fabletics Rep
over a year old

Hello Tyson,

We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Australia
1 review
0 helpful votes
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Review
February 16, 2022

Perfect. So far, all the products I've gotten are high-quality, they are enduring, and I love their designs and material. I love they have special properties depending on what type of physical activity you do.

Date of experience: February 16, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Daniela,

Thank you for the positive feedback! We are happy to know that you love the quality of our products. Have a great day!

Best,
Renz

Arizona
1 review
0 helpful votes
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Leggings that last a loooonnnnnggggg time
April 1, 2023

I've been wearing the Powerhold leggings pretty much every day, for many years and they are still holding up! No thinning or holes and still doing the power hold thing. While I don't like wearing polyester/plastic fabrics against my skin, I have needed exactly the compression that the Powerhold leggings offer and the fabric is really comfortable, even in the blazing hot summers in the desert.

Date of experience: April 1, 2023
Chad A. Fabletics Rep
over a year old

Hello Valerie,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Canada
1 review
0 helpful votes
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Member credits
January 14, 2022

Back in Oct I had 4 member credits (49.99$ USA$ PER MONTH) that's a total of almost over 200$. When I decided to use my credits why is it using member credit for an item thats for example 16.99$ on the whole credit. Why isn't it deducting 16.99$ from the 49.99. I was extremely disappointed with that. I love the clothes and love the quality. That's why I'm rating it so low

Date of experience: January 14, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Fadumo,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you are not happy with how our member credits work. We'll be sending you a private message right now. Thanks!

Best,
Clark

Pennsylvania
1 review
0 helpful votes
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The clothes don't fit as described. The discounts only applied after a labyrinthine system of membership. I can't for the life of me understand how Fabletics works. It's a mystifying system that I've already quit.

Date of experience: November 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Donald,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz