business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Arizona
1 review
0 helpful votes
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Monthly Charge
April 1, 2023

The products are amazing! I love them and wear them everyday. From the One Pants, the workout shorts and the joggers. Very comfortable, high quality products.

My complaint is that every month I would get charged $54.00 which is fine, membership fee, whatever. But then I would have to use that for a pair of 25-40 dollar shorts. So I was paying more for the shorts then I would then just visiting the website and paying individually.

They are constantly out of sizes and products as well. Very disappointing when I find something I would like, over 50% of the time they would be out of stock. It severely limits the product offerings……

It truly is a shame because like I said, love the products when you can get them.

Date of experience: April 1, 2023
Mary L. Fabletics Rep
over a year old

Hello Jeremy,

Thank you for sharing your experience with our items and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

New York
1 review
0 helpful votes
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Worth it during sales
August 2, 2022

Overall, I keep Fabletics around for the sales. The clothes are not worth the retail price. The clothing sizes makes no sense, and the clothing sizes vary by color. I have ordered different colors of the same shorts and each pair fits differently. During a sale, the clothing is a great deal and I would highly recommend it. Outside of their normal sales, the clothes are not worth the price and there are many other brands that are a better value. The hassle of having to skip the membership every month is what makes this 3 stars instead of 4.

Date of experience: August 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Trevor,

Thank you for sharing your experience with our products and the skip-the-month option. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Ohio
1 review
4 helpful votes
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Dont do it-SCAM
July 19, 2018

This company is making millions off of misleading consumers. It is great clothing but sadly the retention of customers is clearly a problem. I opted out of joining the VIP and they still charged me fore over 5 months. My poor hubby bought me an outfit as a gift and then of course his card continued to get charged and he didnt even know it. When you go to cancel they throw tons of sales pitches at you to get you to stay and then wont get you a confirmation number once you cancel. Its terrible services... they are just stealing peoples money. I was forces to use all the credits to at least feel like I got something out of it. I will never use this site again though. Its really really sad.

Date of experience: July 19, 2018
D M. Fabletics Rep
over a year old

Hello Emily,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabketics. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Kentucky
1 review
0 helpful votes
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Dislike the new VIP terms
March 1, 2023

The site takes sometime to load on mobile, and I really dislike the new VIP terms. I wish we could go back to indefinite pauses without having to remember to cancel within a very narrow window of the month. It seems icky and dishonest. I love the products but I hate feeling like I'm being manipulated

Date of experience: March 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Katie,

Thank you for bringing this to our attention. Your feedback about the membership and mobile site will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Washington
1 review
1 helpful vote
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Offensive ads
June 1, 2022

Im a medical
Professional and decided to quit fabletics as their ads are now showing women with, not only obesity, but morbid obesity as healthy. To boot, they had some women in outfits with their buttcheeks completely exposed. Misrepresentation of health and totally offensive. Im behind different body shapes but you guys have gotten irresponsible and ridiculous about it. Get some
Class fabletics AND show some
Responsibility. The promotion of a disease state, morbid obesity, is comparable to the old cigarette ads…. Its not healthy.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Krista,

Thank you for taking the time to write a review! We'd be delighted to assist you further with your concern about our advertisements. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Florida
1 review
6 helpful votes
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This company has the worst customer service I have ever experienced. They have charged me $49.95 for 13 months on my credit card, I showed it to them on my statement and now they deny it and 2ill not give me merchandise or a refund. They say they are working on it but every time I speak with someone they give me the run around and ask aa 2hole list of questions I've already answered.

Date of experience: February 24, 2019
Ivy T. Fabletics Rep
over a year old

Hello Lauri,

First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.

Best,
Ivy

Oklahoma
1 review
0 helpful votes
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Pretty good
November 1, 2022

Still having a hard time finding leggings. I've ordered mediums and larges and they fit about thr same. They are so so thick (I need pockets) and don't breath well.
I also dislike that fabletics has awesome sales and incentives to make you become VIP, but when your VIP you don't get those prices. Makes me want to just create multiple email addresses and have multiple VIP accounts so I get the really good discounts.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Caitlyn,

Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. We would like to discuss further our promos and the VIP membership. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Minnesota
1 review
0 helpful votes
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Poor business practices
January 1, 2023

Somehow when I bought some shorts from you you sign me up for some kind of commitment where you charge my credit card without what seemed to be my consent. I thought it was fraud so I cancel my credit card immediately and then called you to find out that I got some sort of credit? This was never expressed to me clearly and I'm upset about the experience.

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello John,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Illinois
1 review
0 helpful votes
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Love every item I bought!
February 3, 2024

I have had a very great experience with Fabletics. Their items are very nice and the quality/price is good. The customer service in the store was outstanding and also the the order I put online for Christmas was delivered within 5 business days.

Date of experience: February 3, 2024
Mary L. Fabletics Rep
over a year old

Hello Aba,

Thanks a lot for the great feedback! Fabletics promises to provide high-quality products at an affordable price as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Mary

GB
1 review
2 helpful votes
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SCAM!
March 15, 2018

Two leggings for £24 if you sign up to a monthly subscription of £44, which is not clear at all! I cancelled, my leggings didn't arrive in time so I tried to send them back but couldn't because my account had been cancelled! Has taken over a week to organise a collection, for which I have to wait at home for 12 hours for because apparently it's impossible to send them back any other way, without an account. Still waiting for them to be collected - ridiculous service!

Date of experience: March 12, 2018
Texas
1 review
0 helpful votes
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Shady practices and poor quality
May 2, 2023

I left because I had to return a piece because it fell apart in the wash. The quality of fabric on the pieces I kept were thin and the sewing comes apart easily. Most worrisome is that when I chose a set that was $39.95 or one member credit, upon checkout the price was 59 and shipping was $8 unless I bought just one more overpriced item to receive free shipping. I haven't even used my last credit because I refuse to give anymore money to Fable-letics.

Date of experience: May 2, 2023
Lia B. Fabletics Rep
over a year old

Hello Jaimee,

We value the comments you made about the items we have and member credit usage. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

California
1 review
3 helpful votes
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Great quality, Great fit!
February 27, 2017

I'm officially in love with this site! Unlike some of the other monthly subscription websites, they don't send you hundreds of dollars worth of clothes that you then have to return. You get to pick the outfit you want ahead of time. Who has time to return these each month? It was VERY clear multiple times during the enrollment process that you have to login and pick an outfit between the 1st and 5th or opt out for that month if you do not wish to have the $50 applied to your credit card and the credit applied to your fabletics account. I'm not sure how someone could have missed this...

If I have to spend 30 minutes or so on the phone when I decide to cancel, so be it. They've saved me a ton of time shopping!

Date of experience: February 27, 2017
Washington
1 review
1 helpful vote
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The VIP membership is a hassle and misleading.
January 30, 2024

You think you're just buying a pair of pants at a promotional price, but you're really entering into a monthly "membership". And then when you call to cancel the membership, they try to upsell you and do everything they can to talk you out of cancelling. This type of marketing ploy is annoying, and is now keeping me from ever buying Fabletics products every again. Thanks, but no thanks. Huge turn off.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 5, 2024
Mary L. Fabletics Rep
over a year old

Hello Aaron,

Thank you for sharing your experience with the deals we offer and we are sad that you are canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Illinois
2 reviews
0 helpful votes
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Love my summer shorts!
August 1, 2020

I have wanteed these shorts all summer, but have not gone out anywhere. I finally went to the Old Orchard store and tried on for size. They didn't have but found them in Woodfield. The manager did a phone order. I got the correct item in color and size the next day! And I used my credit from a few months ago when I forgot to cancel the automatic charge. I'm very happy and thanks.

Date of experience: August 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Elizabeth,

Thank you so much for sharing your experience with Fabletics! Our goal is 100% member satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Dean

Canada
1 review
2 helpful votes
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Clothing is marketed as a high end quality brand by "Kate". Its really just poor quality clothing priced high and then discounted to make you feel special. I purchased a $15 outfit that I tried on, and then proceeded to tear into pieces and use as toilet cleaning rags. I log on to my credit card provider today and see a $68 CAD fee charged to my credit card, to find out its a membership fee that I was unaware of, not clearly notified. I called in semi pissed, and was told its not their issue. I put up a stink and they refunded me. I will never buy from this company again. If I want cleaning rags, I will buy a 20 LB bag for $15 and use that.

Date of experience: February 28, 2017
Minnesota
1 review
0 helpful votes
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Better service elsewhere
October 1, 2022

I think Fabletics has good quality products however the favorite items I try to purchase are always out of stock even when it says they are in stock. It's been a month since I placed an order that I later learned is out of stock and I still don't know when those items will be in stock. I also don't like that our reward points expire. I have tried to save up to get a bigger reward and then my reward points disappear and I have to start over again. For those reasons I intend to cancel my membership after my last order is finally resolved.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Missy,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our selection and reward program. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

California
1 review
0 helpful votes
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Satisfied, Delivery Date Off
June 1, 2022

I received my items on time. When I made the purchase I believe the estimate was about 2-3 weeks for processing but it came sooner. I like the have a more accurate delivery time so I can make sure I'm not out of town and available to pick the item up off my porch. I was happy it came sooner but would have appreciated a more accurate time frame.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Evelyn,

Thank you so much for your feedback and for sharing this with others that you like our shipping and delivery! We are pleased to learn that we were able to meet your expectations for online buying.

Best,
Clark

Colorado
1 review
0 helpful votes
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Awesome Customer Service
June 14, 2024

They helped me handle many weird returns thst I couldn't do online. They even called their corporate customer service line and spoke with managers to resolve issues on my account. I love this place

Date of experience: June 4, 2024
Kansas
1 review
0 helpful votes
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Passing the buck
September 30, 2020

The leggings I purchased are one of the best fits I have found. However, the company passing on the tariff fee to its customers is beyond unacceptable. The company has chosen to pursue business practices outside the US... they should pay for their choice, not the customer.

Date of experience: September 4, 2020
Nelle P. Fabletics Rep
over a year old

Hello Brea,

We sincerely appreciate the feedback you shared regarding the tariff fee. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Canada
1 review
2 helpful votes
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The product didn't hold up- the ink in the crotch area bled after wearing them once. Since they weren't purchased at fabletics, they won't stand by their product! I'm guessing they send the "defective items" to Marshall's and Winners so that they don't have to stand accountable!

Date of experience: August 25, 2019
Ivy T. Fabletics Rep
over a year old

Hello Renata,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy