hailey m.

I sold an item that was brand new and had never been worn. Upon receiving the item, the buyer said that my item did not match the description, which wasn't true. I attached photos and left an accurate description- the item was brand new there was nothing wrong with it! Vinted gave her a full refund and I have messaged the buyer multiple times to please send me back my item. I even offered to pay her postage to send back MY item. I reported this to VInted and all they said was it was my fault for not giving her my return address. Horrible customer service, horrible company altogether. Will never purchase or sell on Vinted again.

I ordered 2 pairs of leggings and they were shipped in a timely manner. However, my order said it had been delivered and I did not have them. I was filing a claim for a lost package and I started a live chat to see what mail class they ship with. I was informed that their customer service rep would resend my order to me for free! I've ordered from them before and their leggings are really great quality.