I have been a member of fabletics for awhile and enjoy their leggings. However, I do not like how you cannot get your money back after they take it out each month for a credit. I had a rough few months and forgot to skip and needed that money back, but was denied. I told them youre just taking money and making me spend it at your company. I know it's in there 'terms and conditions' but I think that is terrible business practice. I got one credit back but that's it.

As in many other reviews- the VIP membership and auto deduction of $49.95 was not clear - our bad. So after we racked up some credit I figured we'd spend it and get out- easier said than done. I was not happy with products received and now have been waiting 30 days for a refund. They lie when you call them- fortunately I have kept track of dates and what they have been saying. This is one of the worst companies I have ever dealt with- Kate Hudson should be ashamed. As a co- founder she should help support a company that is customer friendly and not out to scam their members. There are so many more legitimate membership clothing options out there- DO NOT CHOOSE THIS ONE! Be warned.

I just became a member in December and I love their clothes. This month I found an outfit I want along with another pair of shorts. I waited until the 6th when they are supposed to charge my card and -no charge-. I got on chat and asked today what was up and I got some obviously canned responses that are just stupid. I was told that they can charge my card anytime after the 5th so it can happen anytime during the month. That makes no sense as I am waiting so I can buy the outfit. I don't want to buy the outfit and then have them hit my card whenever. Then the customer rep said that they are really busy and charge thousands of cards every day and they will get to mine. That is also just stupid. In addition, apparently the person can't access my account so really has no idea what's going on. While I really like Fabletics I just can't stand poor customer service. I don't have an order number because I am waiting to order!

I resigned after a few months of being charged and not finding anything that fit my needs. I did not receive the "free" outfit. I also had a difficult time finding outfits that were age and body shape appropriate.
I lost about $100 in the deal as the company would not refund my monthly charges that were automatically placed on my credit card. After I thought all was "fixed" as far as leaving the membership and not having my card charged, I received yet another $49.00 charge. I had to dispute the charge with my card company. When I called Fabletics, I was placed on hold due to heavy calls. I can see why. I waited for a representative for over 30 minutes. I would not recommend this company due to the unusual sales tactic. It feels like a scam.

I went to skip the month of December and every time I tried clicking the page wouldn't load. I tried on a different browser and it looked like it had worked, but then the page glitches and logged me out... it was a red flag, but i ignored it because i thought it had gone through. Well, here we are a week later and my account was charged. The robotic system was BEYOND annoying to deal with, as it kept asking for more information and repeating the same questions multiple times. Finally all of a sudden it said your refund has been processed and will take 7 business days! How annoying! So I want to cancel my membership now because this whole service is silly. I've been on hold on the phone for over hours (not kidding) and twice I've had the robot voice come on and say "there are 17 people in que ahead of you". It hasn't changed at all since I started the phone call! I'm beyond frustrated and will be advising ALL my friends and family to stay far away from this brand.

This is a scam website! I ordered a pair of leggings through them for the first time
(2 for $28 sale) and later after 2 months, I got charged for another $49.95! I contacted them and they stated this a membership credit issued to you and it is not refundable! I am not interested at all to purchase a single item from them for their poor quality but they charged me for $49.95 without any reason! Never and ever give your credit info to this website for future unexpected charges!

Love the outfits, I usually order something twice a month. Lately after I spent ohdels of time selecting my outfits, its time to check out. Now here is the headache the promotions are not all reflecting in the basket. Example I received an email stating that ALL bottoms were 20 dollars. I had a total of 4 items in my cart. When I went to pay the total was 130 dollars so I called customer service to receive assistance. They was able to resolve the issue thank fully... but this is now the third time this has happened...

I have been a VIP member with Fabletics until today. I used my so called member credits to order and was instead charged over $200. When I called them about this, they said the o my way they will refund me and use my credits, is if I send my items back! Instead of just refunding my credit card, and using the credits that they were supposed to. I haven't even received the items yet. The worst customer service. The items will be returned, membership cancelled. And I will post about my experience on every advertisement and tell everyone I know to avoid this shady company.

Of the 6 pairs of pants I bought, 3 (THREE!) have ripped! Ive only ever once, in the previous 20 years, had a pair of leggings rip on me. They all came apart at the seems in the crotch area. They also fade after the first wash! And this is with cold water and hang drying. So all those pretty patterns will have white fuzzy material sticking out everywhere and will make them look faded.

For the scam... once I discovered that the first few pairs I got were terrible quality, I decided to cancel. I had nearly $250 (five credits) in credit that I had to spend. So I filled up my basket for slightly under my credit amount, and it wouldnt let me use the last credit! I had to spend OVER $250 to use my own effing money! I cant believe Kate Hudson has her name on this.

If you go through their Live Chat to cancel your account DO NOT put the word 'cancel' in your reason for contacting the company. I believe they transfer these requests to a department with less staff on chat, and it takes way longer.

I wanted to cancel my subscription today and initially wrote that my reason for contacting support was to 'cancel my subscription'. I waited around for over an HOUR and it never connected me to an agent, it remained busy. I closed the chat window and started over by just saying 'account inquiry'. I got an agent in exactly 4 minutes.

Their membership is pretty terrible. They make it difficult to skip (you only have a 5 day window) and once you get the credit for which you pay 60 USD for, you're most likely spending on things that go on sale for 40 or below. There's more value to just save the 60 and skip each time so you could maximize your savings but you get shafted whenever you get charged.

I had a great experience ordering from Fabletics and honestly the clothes are great. However, I no longer needed the subscription and called customer service to end my contract a few days later. They said no problem although I'd get the month of January free if I keep my subscription through then. Come January, I was charged the $60 fee even though I'd been told I wouldn't be.

I called customer service and opened many tickets but still haven't been able to get the subscription fee refunded back to me. As a salesperson myself, this is shady business.