Dear Ms Hudson, I have been a loyal customer for years. I earn reward points only for your company to take them back is not used in one year. They clearly haven't thought this through because whe I spend those rewards it means I'm also spending of my pocket! I get compliments all the time o my Fabletics outfits... I happily say where I got them. From now on I'm going to say from a company you DON'T WANT TO DEAL WITH!
Shame on you Kate for endorsing this policy. Your customers are loyal and deserve better.

I have been a VIP member for well over a year. All of the items that I have ordered (a lot!) have been the best quality. The prices are amazing and they always have great sales! **Even if something is not on sale and I don't have a member credit because I already used it I pay full price, I am beyond impressed! I have tried lulu and other high end brands and I will say that fabletics selection, color variety, and overall quality of products are exceptional and I will continue to not only buy for myself but for my husband and son as well. We will be lifelong Fabletics fans!

I wear a size large and most shirts and shorts. None of the shorts fit because either their sizing is either intentionally too tight or just smaller than industry average. The shirts fit okay, but even there the sizing was weird and I only ended up with one shirt. Then I found out that the membership automatically bills you $60 unless you opt out between the 1st and the 5th of the month. There is no way to delay that automatically. You have to log in and remember to do this during that time period. I'm not the kind of person that has $60 to blow on clothes every month so I probably wouldn't ever sign up for something like this anyway, but having an option to delay the automatic credit that they bill you every month would be nice. Fabletics just isn't a brand that fits me so I discontinued my membership. I had to call in and go through a process to do that which I also thought was annoying. You can't just discontinue from your account.

I had a horrible experience with fabletics. I purchased their two for $24 deal and signed up for membership. One of the pairs they sent me had a hole in it. I contacted customer service. They guaranteed a hassle free return. Fast forward two months later... I have gone back and forth with them on this return for months now... they first tried to give me store credit which would not be enough to purchase a new pair of leggings since I bought the first two pairs in a deal. Then they said choose any legging to replace. I did and they tried to upcharge me ten extra bucks. Mind you this was over a month of going back and forth and slow responses. I finally said forget it and refund me directly. I had already mailed back the damaged pair of leggings. Going on my second month of no refund. I have repeatedly asked for a manager and have been ignored. This company is unprofessional and definitely not quality of customer centric. Get your leggings at academy. Much much better in comparison.

I ordered items that never arrived, so I was given store credit of about $75, then had a member credit for $49.95. I used these two credits to order $104 worth of merchandise. But was then charged an ADDITIONAL $6, on top of already having more credit than was necessary for my purchase. So, not only did I have my leggings lost, then had to purchase others I don't really like because my first choice was sold out, I was also massively over charged. Something is up with Fabletics. I've been ordering from them for years, but lately, I keep getting scammed out of money and product.

When I heard about fabletics I was excited to try! But as you can see it didn't happen that way. My first problem is how they word everything. I paid for faster shipping and they said it will take 1 to 2 days of processing and shipped out. They don't tell you it takes that just to process it then about another week just to ship it out. Once I heard about that I immediately tried to cancel my order I had to call and wait about 20 minutes just to speak to a customer service representative mind you I was told I have a 5 minute wait time, I finally get someone on the phone and they asked my why I want to cancel kinda in an attack way like I insulted them. After my experience and reading reviews from other people I knew this wasn't for me. Anyways who buys workout clothes every month.

I have been ordering from Fabletics for over a year now. I rarely receive an item that I do not like. I have never been this loyal to a brand before and have even been able to get some of my male friends and brothers to become addicted to the clothes also. They really like the Men's pants saying they are comparable, if not better than, Lululemon's. I also really appreciate the Thredup program. This has allowed me to purge a lot of clothes I had been hanging onto to make more room for MORE Fabletics!

Joined VIP membership to get Black Friday deals - sizing wasn't great but wasn't too concerned. Cancelled before Dec auto-ship date, I think online but can't seem to find an email record which I now know should have been a red flag.

Recently was checking my CC transaction history and noticed I was charged by Fabletics for a January subscription! Checked the account, and it says my VIP membership is still active - big clue was that I had no notification of a shipment at least. But ooh, I was mad!

Live chat feature is terrible; long wait, difficult to interact with - in one instance, I was connected to "Agent" who did't respond and then ended the chat. Took a break from work to call instead, the digital receptionist was mediocre but got me to a live agent. Live agent was helpful, refunded the charge and confirmed my cancellation via email. Now I have to call again because the website won't let you remove your payment info. No way I'm trusting them with it.