business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Virginia
1 review
0 helpful votes
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Worst customer service!
October 1, 2022

If you are getting money, let people create as many new accounts as they want. Because guess what if we are only allowed to create 1 new account, thats it. No more orders from us. You literally lost $346 worth of money from me. Be smart!

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Thoni,

Thank you for sharing your experience with your VIP membership and our Member Services Team We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Texas
1 review
4 helpful votes
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HORRIBLE COMPANY
April 13, 2015

They took $50 out of my account unexpectedly and when I called to get it back, they still kept trying to sell more clothing to me. Like who do you think you are?! I suggest to never buy from this company. Yes, they do have cute workout clothes but I will be going to LuLu Lemon on nike to buy my clothing from now on!

Date of experience: April 13, 2015
GB
1 review
9 helpful votes
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Don't do it!
November 6, 2015

Total scam! I was really excited to sign up and receive my first outfit. The quality is good as are the designs. But then I find £44 coming out of account every month because I've automatically been signed up to their VIP membership. Which I didn't want! Also, they give you the option to 'skip a month' so you don't get charged, but you need to do this before the 5th of the month. They send out a newsletter reminding you to do this on the 6th!

Date of experience: November 6, 2015
South Carolina
1 review
0 helpful votes
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Great Selection and Good Fit
December 5, 2022

I really like Fabletics. Their leggings tend to fit my hips, and although they sometimes roll down at the waist, at least they hold me in better than other brands I've tried.

They also have cool styles and I like the celeb endorsements.

Date of experience: December 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Tammi,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services!

Best,
Mary

Connecticut
1 review
0 helpful votes
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Awesome cost benefit.
December 1, 2021

Except some pieces, overall it is a nice outfit for a good price. Easy to use the app and easy to exchange when size or Color is not what we expected
Could invest little more on the men outfits and offer more options

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Taynay,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy

New York
1 review
0 helpful votes
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Great leggings!
March 1, 2023

I love Fabletics leggings for weight lifting and running. I am never disappointed in the quality and durability of the product. The website has given me trouble on more than one occasion and I hope that is an area that will be fixed.

Date of experience: March 1, 2023
Zeth B. Fabletics Rep
over a year old

Hello Brennan,

We are glad you are enjoying our products! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.

Best,
Zeth

California
1 review
7 helpful votes
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STAY AWAY! SCAM
January 2, 2017

I didn't realize until today that I've been charged every month on my debit card the last 12 months a $49.99 fee from Fabletics.com. I called the company just now and was told that I should read the small print. If I cancel now, they will allow me to keep the $600 they debited from my card for purchases on their site, however I will not have the VIP pricing anymore. I explained to the representative I don't want to purchase anything from Fabletic's and only want my money returned. Regardless, how can you take money from someone and not allow them to have the benefits that came along with it?

I don't recall seeing any fine print or a choice to select a one time purchase or membership. I do purchase online often, as I don't have time during the day to visit retail stores. I'm fairly cognitive of reading the details that are in front of me.

Stay away from this company. I can't believe Kate Hudson has put her name and face with this company.

Date of experience: January 2, 2017
Tennessee
2 reviews
0 helpful votes
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Legging Lover
February 16, 2022

I'm on the fence for how long I'll stay a VIP member for a few reasons.
1. Quality
2. Variety
3. Shipping speed
But I'm going to give it another month or two to see if I'm making the correct decision or not.

Date of experience: February 16, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Cherie,

We are continuously striving to satisfy our member’s needs and always aim to deliver products of good quality. Thanks for your feedback! It will help us serve you better in the future.

Best,
Renz

California
1 review
0 helpful votes
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Great Customer Service
April 19, 2022

Every time you come into the store all the associates are very welcoming and helpful. They know exactly where something is that i'm looking for, and if it isn't available in store they help me find it online or look for something similar.

Date of experience: April 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Casey,

Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

West Virginia
1 review
1 helpful vote
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Awesome leggings!
March 12, 2019

These leggings are super comfy and stay up while working out. I didn't need to pull up on the waist one time. Ordering and skipping months if I need to is extremely easy if your a VIP member. They are also true to size as well.

Date of experience: March 9, 2019
Ivy T. Fabletics Rep
over a year old

Hello Amber,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

XO,
Ivy

North Carolina
1 review
0 helpful votes
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Great products and customer service
August 1, 2022

I've been a Fabletics member for a few years now and the quality of the clothes don't disappoint. I buy for relaxing at home as well as working out. Recently, an order got lost (never delivered) and Fabletics helped me out get it.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ariadne,

On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and Member Service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!

Best regards,
Chad

Colorado
1 review
0 helpful votes
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Good quality trendy clothes
December 4, 2021

I have been a VIP member for five years. I own lots of fabletics clothes. They are always good quality and great deals for members, but they used to have more wild and fun things, now it's a lot of whatever is trendy and they do it in a few colors. I plan to remain a member for those months when I find something unique.

Date of experience: December 4, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Deanna,

Thank you for writing a review! We are very sorry to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.

Best,
Chad

New Jersey
1 review
0 helpful votes
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Things I love about fabletics
November 1, 2022

It's always fun when I enter into the store because I already know everyone there. When I walk-in they greet me with hello good to see you back again. They always let me know what is new on the shelves and what is on its way to the store from the hub. They always give me an honest answer when I ask if this color looks good on me. If it's not in the store they will order the products and send it to my house for me. All an all I'm very happy this company started doing men clothing to workout in or go out casually. FYI people this is not a fake review at all also I'm truly a happy customer of them. For the first timers go to your nearest store and try on the clothes you'll fall in love with them like I did.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Dawayne,

Thank you so much for loving our brand! We are glad you are enjoying our products and services! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Pennsylvania
1 review
0 helpful votes
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Awesome
January 1, 2023

My experience with Fabletics has been more than I expected. The quality of every item I have purchased goes above and beyond.
I told my son about Fabletics and now he is a frequent buyer as myself. I get complements all the time!

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Ogretta,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

New York
1 review
0 helpful votes
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Good product, poor emails
April 23, 2022

I like Fabletics clothing from time to time, but I certainly don't need to purchase every month. I like the deals membership in their program give, however I never get reminder emails in my inbox and frequently forget to skip a month when I don't need something. That automatic charge is annoying and I can't understand why I get other emails from them, but the reminder is always list in spam or promotions folder.

Date of experience: April 23, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Audra,

Thank you for sharing your experience with our products and the emails you've received. We would love the opportunity to make it up to you. A representative from our Member Services Team will contact you right away.

Best,
Mary

Canada
1 review
2 helpful votes
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Ordered for my daughter back in December. It was a Christmas present. I noticed today that there was a $49 charge on my credit card. I called customer service. Scripted operator, which really bugs me. I thought I had signed up as a guest for a one time only purchase but it seems not to work that way. I was put on a subscription with a $49 monthly charge.

Date of experience: February 10, 2015
Maine
1 review
0 helpful votes
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Little to no support
August 4, 2022

Customer Service is fine, I guess. To be honest I don't use it all that often. My issue is the fact that unless you are already physically fit, the clothes don't fit and the bras provide literally no support whatsoever. Not a fan.

Date of experience: August 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Becki,

Thank you for writing a review! We value your feedback on our products and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Kansas
1 review
2 helpful votes
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Teenage daughter loves looking at clothes. She put items in her cart and checked the price. This was July 2019 She never finalized transaction. They took the 49.95 out of her account that month. Looking back she did not realize that in March, April and June they also took out 49.95. According to Fabletics she did not subscribe until July. Makes no sense to me.
Parents and consumers beware.

Date of experience: August 14, 2019
Ivy T. Fabletics Rep
over a year old

Hello Loretta,

Thank you for taking the time leaving us feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via private message.

Best,
Ivy

Texas
1 review
1 helpful vote
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Disappointing
February 1, 2023

I bought the exact same leggings I had purchased two years ago, and they were completely different. Couldn't even get them up & poor quality. My old ones were perfect. The collar of sweatshirt I bought has completely stretched out after around 5 wears. I bought mens tall sweat pants and they were too short. I am the average height for a man. (5'9") Poor quality is the only way I would describe anything I've bought from Fabletics recently.

Date of experience: February 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Amelia,

Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Michigan
1 review
0 helpful votes
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Very friendly, helpful, and fast!
September 1, 2022

I've been with Fabletics since 2017. I've had to return and exchange a fair bit of clothing items in that time. Fabletics has always been very fast and polite in dealing with my returns and other issues over the years. 10/10 would recommend.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Emily,

Thank you for the kind words that you said about Fabletics We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have a great day!

Best,
Mary