About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
They cancelled My purchase just before it was supposed to arrive and I still got charged. I have not been refunded. Not only that but even though it said I would be getting free shipping it charged me for that as well. This is my first time trying this brand and I'm extremely disappointed and angry will definitely be cancelled my subscription. Would not recommend!
Everything was great until I cancelled my VIP membership last year and kept being charged about every other month. This happened while I was deployed, so this was very upsetting to return home to find these charges. They refunded me everything and then it happened again!
Hello Regina,
We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A member of member service will contact you shortly.
Best,
Samar
Very happy with fabletics! Great quality, fit, selection and service. My daughter is an odd size and has a hard time with the bottom half. Since we started shopping fabletics she has really filled in her wardrobe and feels so confident with what she is wearing.
Hello Kathleen,
Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!
XO,
Ivy
Customer service is awful. Money is taken out of your account without knowledge. Refunds not given. Member credits policy is a complete scam. Credits cannot be spent on what you want, only pre-approved outfits. Never seen such a scam
Of a company running.
Hello Ross,
Thank you for writing a review! Your feedback about credit usage is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I do love fabletics and always wear them. Costume service is good but I just wish you all would just be in stock more with my favorite leggings. It seems everytime I wanna use my rewards, everything I love is ALWAYS out of stock. If there is a way to know when certain stuff is back in stock, that would be so helpful. Thank you!
Hello Amanda,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I was very excited for fabletics and loved my trial run. However, I never received a reminder to pick my new products the next month and was automatically billed. This ultimately turned me off from the service as I felt it was sneaky.
Hello Amanda,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I kept getting charged for items I didn't get and a membership I did not sign up for. Every time I tried to get my stuff replaced it was out of stock and I still got the wrong leggings. I won't shop that site ever again.
Hello Candice,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Generally I have been happy with fabletics quality but I have a hard time finding styles suitable for my age... Im over 60 and am not showing my midriff so many of the combo styles are for younger gals. I also am finding the leggings and shorts have too much compression for me. I mostly order joggers but I think there are only so many I need.
Please consider:
Making more tops that cover the body. (I have the Alia in every color). Shorts without compression just lining, a lighter weight collection for warm winter areas (Florida!)
And more styles in TALL sizing!
Hello Lynn,
We certainly thank you for your timely suggestion regarding the selections online. Since our members' satisfaction is our main concern, you can be certain that we appreciate feedback like yours that helps us achieve this goal. We hope you'll have more fabulous experiences with us in the future!
Best,
Ivy
The woman attending us was extremely helpful, kind, funny, and knowledgeable. She made me feel so comfortable exploring the store and made my whole experience exceptional. I appreciate her attentiveness and I will definitely be recommending fabletics to all my friends and family.
Hello Norma,
Thank you for the nice words that you said about our Member Services Team. It makes us happy to know that you are satisfied with the services that we provide to our members. Hope to hear more from you in the future!
Best,
Mary
I like workout wear, but I don't live in it. I have a job and they want to take my money monthly for the privilege of buying more stuff. I only need so much stuff. Then they kept the cash when I cancelled.
I have been a member for almost 2 years, since the initial Buy 2 for $49 deal and have accrued credits on and off since. I regularly skip the month so I am not charged the $49 membership fee. WHENEVER I try to search for products that are my size or style they are always unavailable. In the off chance I want to buy something using my membership credits, the shipping and add on costs are ridiculous! Of all the leggings I have purchased most of them have thread that has come loose, keep smells after being washed, and have small holes at seams. The only reason I am still a member is because I have unused credits and the products I want are not available. As soon as I find products to buy and then pay the crazy fee to get the items, I will end my membership. I look forward to that day!
Hello Rebecca,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an unpleasant experience with the VIP membership and selections. We’ll be sending you a private message right now. Thanks!
Best,
Clark
My mail carrier caused me to not receive my items. When I called, the associate was extremely pleasant and eager to help in replacing my order. I received the new order in a sufficient amount of time. Very pleased with her customer service!
Hi Cynthia,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
I am shocked and had best not see any charges on my account as I did not make any recent purchases with this company. Please provide me with the information showing that I have made a purchase so that this can be corrected.
Hello Angela,
Thank you for sharing your feedback regarding your purchase. We will contact you within 48 hours for further assistance.
Best,
Nelle
When I first started fabletics, everything was great. I was able to get purchases all the time no problem. Now that fabletics is big and they cant keep up with demand I feel pushed out and the items I want are never available.
HelloAmanda,
We understand your dissatisfaction with the availability of our products. Our Member Services team will contact you within 48 hours to provide additional assistance.
Best,
Bella
I have been with this brand for about two years, and coming from someone that pays top dollars for brand name clothing, I can say this is by far one of the best things sports brands I have worn.
Excellent, Comfortable, great value, and great looking.
Hello Fran,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
I couldn't be more unimpressed with these products. I was looking for an alternative to Lululemon, and after receiving a bundle of Fabletics products, Lululemon prices are justified. Fabletics material and legging designs are completely inferior. I will never purchase again.
Hello Andrea,
We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I purchased 4 pairs of shorts during one of their discount periods. One of the four came in a large when I ordered a medium. I brought it to a physical store and the store associates refused to let me exchange it for the proper size and said if i want the size i ordered i would have to pay the difference between the discounted price and the original price which would be an additional $20+. They said my only options were that, keeping the shorts, or returning them. Refused to honor what I purchased.
Hello David,
Thanks for sending your review! Your feedback about our pricing and promos is important, and we would like to address this as quickly as possible. We would also like to discuss further our return policy. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I am sorry to hear of everyone else's disappointments like mine. Feeling extremely ripped off and scammed. I do believe Fabletics will have to hire more troubleshooting agents. We are all getting the same reply message. When I called my credit card to say that I thought I was mistakenly being charged they, to my surprise, knew exactly which company before I even mentioned the name. That serves as a severe red flag when the bank says,'Is it the Fabletics?" I will definitely be telling everyone I know and have my two teenage daughters do the same. They were the ones I was buying these items for. To top it all off the fabletics yoga pants got a hole the first week.
Hello Kristina,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.
Best,
Sherry
The Powerhold style leggings are my favorite. I haven't come across any others on this site that I like. That's where the poor customer service comes in. Using credits and making exchanges are always difficult by phone. I've been hung up on several times with no service rendered. When trying to cancel the membership, I was put on hold and hung up on by 4 different operators, like that's just their procedure.
Hello Delina,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our Member Services Team and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Once received, discovered the pants were too small, so I followed the exchange policy, supposedly very easy. I finally had to call because I received an email on "how to" exchange but never received the actual return shipping label. Once I called and received that, I packaged up and returned that same day. Almost a month later and I finally online chat to find out what is going on and they cancelled my order. Will refund me $19...? This will not cover the cost to exchange... I have to end up paying more for the same pants that come with the "free" $25 outfit. I decide to call in to talk to someone, and they put me on hold for 8 minutes then the phone disconnects... really. VIP service, what a joke. I am extremely bummed because I love Kate Hudson and figured this would be a top notch company plus the clothes look really cute. I would have been a repeat customer. Now I have to try calling back in to cancel service... wonder what will happen this time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cindy,
Thank you for writing a review! Your feedback about the order is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz