business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
GB
1 review
4 helpful votes
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I'm only giving a star because it won't let me leave a review without one.

I waited 6 weeks for my leggings to be delivered for them to tell me it had gone out of stock! It is the MOST unorganised unhelpful overpriced $#*! I've ever witness. 2star leggings with 0 star customer service and business practice and they have the audacity to charge people that amount of money. It's actually laughable.

I've requested my refund in the end but that will probably take another month to go into my account.

AVOID AVOID AVOID!

Oh and the good reviews are people being paid or given deals to do so. I have a friend who was asked to do this. Don't fall for this SCAM of a company.

Date of experience: April 18, 2019
Ivy T. Fabletics Rep
over a year old

Hello Karly,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Ohio
1 review
0 helpful votes
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Major size issue
March 1, 2021

I ordered two different pairs of leggings as part of a special sign up offer. They came in a timely manner, but one pair was exactly the size and type of material I would expect. The other pair looked like they were made for a child (they were supposed to be a size large) and were made of a terribly rough material. My entire family laughed when I showed them my size large leggings as it was so ridiculous. I was able to cancel my subscription, but I still paid for both of those leggings. I really love the first pair, but quality control is clearly an issue for this company and I won't be a customer again.

Date of experience: March 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Carrie,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our sizing. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Dean

Italy
3 reviews
21 helpful votes
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Unless you have endless money and endless need for workout clothes, you should NOT get involved with this company. They are THE greediest company I have ever dealt with. I never write reviews but if I can help one person stay away from the aggravation of being ripped off every month by this company, I will be glad I wrote this. Trying to cancel a membership is a revolving door you will surely regret you ever entered! They have no ethics at all!

Date of experience: June 6, 2016
Canada
1 review
0 helpful votes
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I had two member credits from months that I forgot to skip on time. I'm a bigger post partum mom and I was hoping to lose a little before I ordered something. Turns out they just expire the credits after 12 months. They stole over 100$ from me and left me with literally nothing to show for it.
All cool, I'm sure Kate Hudson needs that money more than I do…

Date of experience: February 3, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Florida
1 review
0 helpful votes
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Monthly charge scam
July 1, 2022

I became a member years ago, and it was wonderful when your monthly charge covered your purchase. Completely transparent and easy, dollar per dollar, you saw exactly what you were spending. After the monthly charge converted to member credits, that became confusing and dishonest. The company found a way to steal (I felt robbed). By hiding the dollar amount in the form of credits, you end up purchasing socks (worth $5-6) with 1 member credit (worth $55). So therefore I'm canceling my membership.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Odalys,

Thank you for taking the time to write a review! We value your feedback on our charges and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Oregon
1 review
0 helpful votes
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Not in love, just like
February 6, 2020

When first ordering from fabletics I ordered the 2/24 and only one pair arrived. I had to call and ask where the second pair was. Customer service was really helpful and let me know that after I placed my order, that the color had gone out of stock. A little annoyed because I had not received any information about this matter before I reached out to them. They gladly sent out another pair of another color that day. The style and fit is great, but they do tend to fall when I do squats and stuff like that. One of my leggings has string unraveling in more than one area. I have not reported this yet (just noticed it yesterday) but will be soon.

Date of experience: February 3, 2020
California
1 review
0 helpful votes
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Store experience and outfits
June 5, 2022

I have been a vip elite member for years. But lately I have been disappointed that the adds out on IG of things the no longer selling. And the new outfits are not as good a quality use to be. But what took the cake was the last time I went to the store. When the manger is there she is helpful and kind. Honestly never new she was the one in charge until recently. But she was always helpful.

But this last time she was not there the two girls where cold and rude. And when someone would ask for help it look as if it was an inconvenience for them. So I was not happy. Honestly I only still have my membership bc of the kindness I would get but now I don't think I want to keep it if that's my shopping experience. I always give it a chance but this is the second time my experience has been like this in a role with the manger is not there. She should not have to be there for that kindness and helpfulness to come out.

Date of experience: June 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Megan,

Thank you for sharing your feedback regarding your shopping experience! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Wisconsin
1 review
0 helpful votes
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Horrible. I saw an ad for a sale when buying 2 pants. I bought them then noticed fabletics withdrawing almost $50 dollars 2 months in a row. I canceled my PayPal account to guarantee no further money would be taken. I would of never agreed to pay almost $50 a month for absolutely nothing. It's a scam. As a hard working mother of 5 kids I felt robbed of a lot of money I needed to put food on the table. Please review my account and refund the almost $100 u withdrew for unknown reasons.

Date of experience: November 30, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Amy,

Thanks for your effort in writing a review of our VIP program! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

New Jersey
1 review
7 helpful votes
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Got duped
March 21, 2017

This is so frustrating. I was so shocked to see that I lost almost 200$ because of their really lame and stupid "VIP" program! Who are they to deduct 50$ every month for not shopping? This is like forcing us to buy their pretentious *

*Language redacted by admin

Date of experience: March 21, 2017
Samar B. Fabletics Rep
over a year old

Hello Nancy,

We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

Best,

Samar

South Carolina
1 review
6 helpful votes
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I attempted to cancel my subscription via their online chat as promised over a week in advance. My card still got charged and when I called to request a refund given the fact that I wasn't supposed to be charged in the first place, they would NOT give me one. So now I am out $30 as a college student for a product that I ended up determining wasn't worth the money. I am absolutely beside myself with the horrible customer service and average (at best) product.

Date of experience: August 8, 2019
Ivy T. Fabletics Rep
over a year old

Hello Emma,

When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Massachusetts
1 review
0 helpful votes
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Great customer service
December 1, 2021

I recently had an experience where my order was delivered to the incorrect address. After contacting the freight company, and waiting the requested 24 hours, fabletics was able to resend me the order. They were very accommodating. Additionally I feel the quality of the product, and volume of products have greatly increased over the past year, making Fabletics my go to workout outfitter. As a professional with a fully remote job, I can say, I absolutely love Fabletics and wear their products nearly every day!

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Danielle,

Thank you so much for loving our brand! Your review means a lot to us! We're very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth

Colorado
1 review
0 helpful votes
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Unable to stop duplicate, unwanted item
December 3, 2021

The Fabletics experience lacks flexibility within the current return process. We should be able to make edits to the order before it has shipped. That's standard across other platforms and is sorely missing here. We shouldn't have to create more carbon emissions sending unwanted items here and back unnecessarily.

Date of experience: December 3, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Jennifer,

Thank you for writing a review regarding our return process and how our website works. We will contact you within 48 hours for further assistance.

Best,
Nelle

Washington
2 reviews
0 helpful votes
Follow T L.
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Love the product! Customer service awful!
I took advantage of the promotional offer of 2 for $25. I had the option to cancel with no penalties.
They only sent one pair of leggings and the supervisor named Kaye refused to make it right. She had me on the phone for an hour. I was cut off once and had to start the whole process over.
I did cancel VIP because I don't need monthly shipments. I will order as needed. I am still entitled to the one time promotional offer. Only half the order was sent. Seems like as easy fix! Send me my black size medium powerhold leggings! Shame on you Kaye!

Date of experience: September 20, 2020
Nelle P. Fabletics Rep
over a year old

Hello Tedi,

Thanks for bringing this to our attention! We are sorry for any inconvenience we had caused you, especially with your order. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

New York
1 review
0 helpful votes
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Misleading
September 12, 2024

The clothes are great but prices are misleading. I ordered $10 shorts and only one pair was.

Date of experience: September 2, 2024
New York
1 review
0 helpful votes
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Not so great
September 12, 2024

Product is fine customer service not so much. Had to make numerous calls to get anything done

Date of experience: September 2, 2024
Texas
1 review
0 helpful votes
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Happy customer
April 16, 2024

I have used fabletics for years now and I am very pleased. Good customer service. Good quality products. I am a fitness instructor and I have to have high quality for my daily uniform- I am a big fan.

Date of experience: April 6, 2024
Mary L. Fabletics Rep
over a year old

Hello Carah,

Your loyalty and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!

Best,
Mary

California
1 review
0 helpful votes
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I bought my wife leggings from fabletics as it was a 2 for 24 each deal, what i did not realize is that this deal made you become a VIP member and according to them i was being sent emails stating i needed to select my purchases, i did not receive these emails and was charged 49.95 several months in a row before i caught the charge. Once i caught the charge they gave me the run around saying that the money was converted to a member credit on their website. It took far to many times of me insisting that i did not want to purchase thier product before that finally agreed to refund my money but not before offering me store credit to keep my vip active this is a scam do not use this site

Date of experience: April 9, 2020
Cole N. Fabletics Rep
over a year old

Hello Cody,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

North Carolina
2 reviews
0 helpful votes
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Slimming on a curvy girl
March 22, 2018

Loving the way the high waisted compression fits my pear shape and makes me look slimmer. When working out, the pants stay put. No constant pulling up or tugging on the waist during my workout. Would recommend.

Date of experience: March 20, 2018
D M. Fabletics Rep
over a year old

Hello Kelsey,

We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!

XO,
Sherry

Virginia
1 review
0 helpful votes
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Stop the skips
May 1, 2023

Let me start by saying I love Fabletics clothing. Their shorts are the only shorts I own that stay in place on my thighs. However, I'm over the "skip the month" policy. I understand it's a perk for VIPs, but it's off-putting. When attempting to skip your month, there are multiple confirmations, and it even requires that you scroll down to reconfirm. The wording is also sketchy, referring to the $50 taken from our account as a "reward". Like I said, I love the clothes but I suggest the company speak with a marketing psychologist. Your approach compromises the integrity of the company.
For the record I always skip my months except when I intend to buy something. This isn't a review based on a debit card overdraft. Love the clothes. Dislike the concept.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Jamie,

Thank you for bringing this to our attention. Your feedback about the membership will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

California
1 review
0 helpful votes
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Fabletics
May 20, 2024

I always wore black and gray clothing cuz I was pretty big, almost 400lbs. I have lost 110lbs in the last year and came across a Fabletics add on tiktok. I gave it a shot. Styles and sizes we plentiful and I now have some color in my wardrobe. I love it. They only thing I don't buy is the golf shirts, sorry Fabletics, because my son in law works at Sunday swagger apparel.

Date of experience: May 10, 2024