business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Oregon
1 review
0 helpful votes
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Love but more powerhold outfits
February 11, 2022

I only use fabletics to workout it but unfortunately the line has gone more toward relaxed clothes then working out. Also, the influencer outfits are not realistic. Need more powerhold workout outfits. Quality is still great though

Date of experience: February 11, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Nikkole,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

California
2 reviews
0 helpful votes
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Still Waiting... :(
May 27, 2022

I placed my order on May 10th and was super excited for my first pairs of Fabletics because I've heard such great things. However... I'm still waiting for them. Good thing I didn't need them right away.

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Porsche,

Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Florida
1 review
0 helpful votes
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Not enough selection
January 13, 2022

I need some basics like a white sports bra and there is nothing available. It's like Fabletics keeps such a low inventory or range of designs. I also was looking for a gray legging once and also there was very little to choose from. Also sizes sell out extremely fast. Sizing is off, for instance i wear an XL in the leggings but am a size 10. Lastly, why don't the clothes have sizing in them? When I want to reorder and check the size of what I own it's impossible to find. I find it very hard to shop through the app and am considering canceling.

Date of experience: January 13, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Courtney,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles and sizes you like. Our Member Services team will be contacting you within 48 hours.

Best,
Zeth

New York
1 review
0 helpful votes
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Website functionality isn't great
August 4, 2022

I love Fabletics products so I deal with the website, but the functionality is incredibly slow and I often find the items I save/add to my cart do not make it to where they are intended to be. My internet connection is strong and I have no issues on other sites. This is especially the case during sales, when I have to close out of the site multiple times and re-load to be able to access what I'd like to buy.

Date of experience: August 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Emily,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Spain
1 review
6 helpful votes
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Fabletics
April 4, 2016

The only thing you can do is buying something for the credits they created, have them ship it and than cancel your credit card. Don't call them before or complain just take the loss and buy something. That is what I did. I liked their stuff but giving you gifts with your own money is absolutely NOT DONE. I called fabletics spain and cancelled my vip membership easy because they can't charge me anymore. They tried to get me back in just to get my creditcard details but NO WAY.

Date of experience: April 4, 2016
Maryland
1 review
0 helpful votes
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Defective Clothing
May 23, 2024

I purchased a top and bottom for a trip. I didn't open the package until I got out of the country. When I took the hoodie out of the plastic and put it on it had a razor straight cut. This is the 2nd piece that this happened with.

Date of experience: May 13, 2024
Florida
1 review
1 helpful vote
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WORST CUSTOMER SERVICE
August 15, 2020

I never received my package so I reached out to them and they told me I would have to contact FedEx myself to find out where the package was and get a claim number from them regarding a lost package. After having to fuss with that, Fabletics said that "as a courtesy" they would send a re-shipment. I didn't realize that order fulfillment was a courtesy? Especially after I had to do all the legwork to establish that my package was lost in the first place. Anyway, it has now been almost 3 weeks and I still do not have the replacement package and customer service has been ZERO help.

Date of experience: July 16, 2020
Cole N. Fabletics Rep
over a year old

Hello Em,

Thank you for writing a review! We are sorry to hear if you haven't received your package yet. We would like to assist you further. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Zambia
0 reviews
0 helpful votes
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Happy but feel discriminated/left out
January 13, 2022

This time around unlike the first order everything went on smooth and I love my purchase however it feels discriminatory and not just with you but many other sports retailers, I am buying from Africa and you accept me as your customers but only limited to qualify for specials and promotions of i was resident in Europe or the US. Yes we qualify for the general discounts but that's it. These promotions need to be all inclusive regardless of where I'm at as long as I'm your customer. It then just makes our purchases expensive I already have additional costs of courier to Zambia and I really wish that all stores could start embracing all customers and not just think their customers are in the states.

Date of experience: January 13, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Prudence,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had in purchasing on our website. We value you as a member and want to make things right! A representative from our Member Services Team will email you right away to assist you.

Best,
Mary

Wisconsin
1 review
1 helpful vote
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Horrible Customer Service
September 30, 2020

The USPS tracker site says my package was delivered but I never received it. I contacted Fabletics and they said "talk to your apartment leasing office." Did that, the leasing office does not have my package. I contacted Fabletics again and they said "wait 1-3 more business days." Did that, still no package. I contacted Fabletics again asking for a refund and they said they can't do anything until I file a missing package claim with USPS. They are making me jump through so many hoops just to get my money back. Contacting USPS, especially given the current climate, is a lost cause. I don't think I'll ever get my money back. The item that I ordered isn't even available anymore. I'll be canceling my membership. I know plenty of other people who have had lost or stolen packages and other companies simply send them a replacement or refund upon the first request. This is so frustrating.

Date of experience: September 17, 2020
Nelle P. Fabletics Rep
over a year old

Hello Madalyn,

Thank you for writing a review! We are sincerely sorry for the negative experience you have encountered, especially with the delivery of your package. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Tennessee
1 review
0 helpful votes
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Awesome!
March 12, 2019

Had a wonderful experience! Customer service is the best! They even gave me a refund of half my money! I had been charged every month for the past six months and didn't realize what was happening. They were very understanding and gave me half of it back. I got a credit for the rest and now I own the best leggings ever, plus some! Thanks Fabletics! I definitely recommend them!

Date of experience: March 8, 2019
Ivy T. Fabletics Rep
over a year old

Hello Angela,

Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

XO,
Ivy

Canada
1 review
1 helpful vote
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Extremely dissatisfied
November 1, 2022

I still do not have the 3 pair of pants I paid for back in the summer, I spoke with your csr representative and after about half-hour they told me there is nothing they could do and for me to call back at regular business hours. Which does not work for me hence how long this is taking. I tracked my parcel and it 2as returned back to you sometime ago. Still not understanding why the csr rep could not find my order or help me at all.
Was really looking forward to those pants.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Patrick,

Thank you for sharing your experience with your order and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Canada
1 review
1 helpful vote
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Scam
November 5, 2021

Seriously a scam been a vip member a year now won't let me use my credits, get a payment failure but the money comes out of my account, but no order is processed!
No refund has ever been issued, nor do I get my orders.
I loved it up intill 5 months ago when they tell me it's my banks fault not there's, the money comes out but there site does not register it as such, and customer service is a joke.
How do I get my money back its almost amounts to 100.00 usd

Date of experience: November 5, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Carrie,

Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Colorado
1 review
0 helpful votes
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Just overall disappointed
January 1, 2023

I went in store to shop, tried on several items, and decided to join. 2 items were in stock, the rest had to be shipped. I'm still not sure what happened after that. My ordered was cancelled, then shipped again, cancelled, then finally shipped again. I had several conversations with customer service and they were nice, but they couldn't tell me why it was happening. Received one item 3 weeks later, and the last 2 items 5 weeks later! In that time frame I also was billed for my member credit without e-mail notification or anything (but the next two months I was notified). Now I'm honestly just watching to spend my one billed credit and then cancel. This whole experience has been a mess!

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Jennifer,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with your order and our VIP program. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Nebraska
1 review
6 helpful votes
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This company will keep charging your card and leaving you no way to delete from their system. I was charged 49.95 twice within a 2 week period. When I called the Fabletics they told me that they couldn't see the charges and I would need to go to my bank. THEY ARE A SCAM-I didn't want to believe it myself. It's too bad because I really liked their products. I hope they get busted soon for the fraud they are committing.

Date of experience: June 22, 2017
Samar B. Fabletics Rep
over a year old

Hello Tammy,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Samar

North Carolina
1 review
0 helpful votes
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Sizing of the athletic shorts seems off
May 22, 2024

I ordered several items including 2 pairs of dress shorts and 2 pairs of athletic shorts. I ordered all 4 in the same size of 36w with a 7in inseam. The dress shorts fit great, but the athletic shorts were a disappointment. They were supposed to be a 7" inseam and they almost touch my knees. I have several other athletic shorts in a 7 and even 8" inseam and these are longer than all the ones I own. The bag they arrived in said 7" but I believe they are the 9" inseam shorts in the wrong bag, at least i hope they don't sell 7" inseam shorts that touch your knee. I was disappointed in the shorts but really didn't want to deal with the headache of sending them back.

Date of experience: May 12, 2024
Hawaii
1 review
4 helpful votes
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Not really a great deal for workout clothing. Many of the things are overpriced even with a "VIP" membership. I don't like that they automatically sign you up as a "VIP" and you have to call to cancel. This process was a pain in the butt. They try to offer anything they can to keep you! I understand they don't want to lose customers, but it was way too many offers and deals to keep me. It got really annoying.

Date of experience: October 26, 2014
North Carolina
1 review
0 helpful votes
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10/10 Would Recommend
May 26, 2022

My experience with Fabletics has been great. I started shopping here because of all the ads I saw on TikTok about the 2 for 24 deal. I saw it almost every time I went on the app. Even when that deal was over, the store still had lots of other deals. Not to mention the member credits you get. Overall lots of different pieces, great deals, solid shipping time. Fabletics gets a thumbs up from me.

Date of experience: May 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Anderson,

Thank you for your amazing feedback about your shopping experience and the products that you purchase! It was really a pleasure doing business with you! We hope you will always have a great experience with us in the future! Have a great day!

Best,
Kim

Massachusetts
1 review
0 helpful votes
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AMAZING
May 19, 2020

I ordered my package during a pandemic and I was shocked on how fast they came in. My order consisted of two leggings ($24.00) and a sports bra ($17.00). I usually purchase 100.00 leggings from Lululemon and let me tell you I will NEVER go back. Fabletic leggings are unbelievably thick and they wrap your body nice and tight. I have smaller legs and order a Medium and Large because I have a bigger bottom than legs and both fit amazing. I cant stress more how perfect these are but I do recommend getting a size up. Both my leggings were darker colors so they are not see through

Date of experience: May 19, 2020
Cole N. Fabletics Rep
over a year old

Hello Jaleah,

We are grateful to have members like you who continuously admire our products and services! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!

Best,
Nelle

Virginia
1 review
0 helpful votes
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Not worth the hassle.
October 3, 2022

Website is slow and frustrating to navigate, with most items being out of stock most of the time. When I have gotten products the quality control is bad with the same item in the same size but different colors being vastly different sizes. The clothes are clearly not worth the "list" prices, and the subscription model is just annoying to deal with. Only worth it if there's a great sale.

Date of experience: October 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jonathan,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Ohio
1 review
0 helpful votes
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Never disappointed
May 27, 2022

I have been with fabletics for about 6 or 7 months now and I absolutely love everything I've got from them. I like how I can buy things serperately or they have options to buy already paired outfits. Every single pair of leggings, sports bras, and bags I've purchased from there are still holding up perfectly. No complaints. I'd recommend Fabletics to absolutely anyone of any size or shape!

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Amanda,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

Best,
Lia