business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Arizona
1 review
0 helpful votes
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Great pants
July 11, 2024

The men's pants are comfortable and fit nicely.
My husband loves the clothes that he has bought from Fabletics.

Date of experience: July 1, 2024
New Hampshire
1 review
0 helpful votes
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Deceiptful practices
October 4, 2022

Being tricked into extra costs each month is unacceptable. I made an intiial purchase and thought what I was signing up for was a rewards program. It was not they were charging me a monthly fee to receive a discount on products that I was only purchasing once or twice a year.

Date of experience: October 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Susan,

Thank you for sharing your experience with the VIP program and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

California
2 reviews
0 helpful votes
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Too sassy
April 14, 2024

I was a member for many years. Every time new outfits were introduced, they were less and less actual workout wear. I'm at the stage in life where I can afford to buy what I want but these new "work out" pieces are just over the top. I want to work out or just wear comfortable workout clothes. These crazy colors and tight styles just aren't what a 60+ yr old wants to be seen in. I bought for my granddaughters for the last few years but they are no longer interested. I'm switching to Vuori to get better quality and more my style.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Allison C. Fabletics Rep
over a year old

Hello Helen,

We are sorry to hear that you are not satisfied with the styles we offer. We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will reach out to you right away.

Best,
Allison

Pennsylvania
1 review
1 helpful vote
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I write this review as a could've been customer... saw the 2 for 24 deal and thought that would be great, I've been wanting to try them anyway... I get signed up, pick out my leggings, go to checkout and put all of my info in. Only for it to tell me the order can't be processed, check my info. Tried to order again, still the same message but this time I was charged 48 dollars but my order still didn't go through. I called customer service only for him to tell me my order won't go through because I was using a cashapp card and not a debit or credit card? I use this card everywhere else but can't use it here? I asked him if it says that in the fine print somewhere and he just apologized for the confusion. He was rude and I will not be using this service, and by the looks of these reviews it was a gift from God to be declined. For anyone reading this, Old Navy has a wonderful active selection if you didn't already know. Congrats Kate Hudson, your company is $#*!.

Date of experience: March 30, 2021
Cole N. Fabletics Rep
over a year old

Hello Mariah,

Thank you for sharing your feedback regarding our products and services. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Washington
1 review
0 helpful votes
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Credit expiring
December 4, 2021

I was just on your site and for the first time saw that my credits expire in 12 months! I have been a member for several years, and I have never heard that before. I just wonder how much money have lost? Each credit is worth, I would assume at least the $49, I paid for it but the things on sale are less than my credit value so even it I wanted it I would not sure a credit. Anything marked close to my credit value is all out of stock. There does not seem to be any value to anyone but Fabletics for joining and I have to make sure I cancel every month credit purchase to prevent my credits from piling up which I could lose. Shame on you Fabletics!

Date of experience: December 4, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Mary,

Thank you for writing a review! We are sad to know that you are not pleased with our credit system and selection. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.

Best,
Chad

Illinois
1 review
1 helpful vote
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If you live in your workout clothes like I do then this is a great deal. Cute clothes & great quality. YES if you want to get a discounted price then you have to sign up for the subscription, but if you even buy one workout outfit every other month its so worth it to get the deals! Ive bought in store and online. Never had an issue with returns. LOVE that I dont even need my receipt (which I always lose) because they keep a record of my purchases in my account. Bottom line, if you want just a one time deal on a workout outfit this isnt for you. But for us Gym rats its a great deal! :)

Date of experience: October 8, 2017
Sherry E. Fabletics Rep
over a year old

Hello Kristien,

Wow! Thank you so much for an awesome feedback! We are happy to know that you love our products and services! Have a fabulous day!

XO,
Sherry

Missouri
1 review
1 helpful vote
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I bought leggings from Fabletics a month ago and signed up for the membership, not knowing it was 50 dollars a month! When I saw the charge on my card this month, I tried to call the customer service number on their website but would be answered by a robot and hung up on multiple times. Using the chat feature, I talked with a service representative Janice, who copy and pasted something about their membership and how I shoud have opted out for that month (for something I was again unaware of) and then ended the chat. I will sure as hell never buy from them again. I'm still working on getting the refund - all of the customer service representatives have been very unhelpful

Date of experience: November 16, 2019
Cole N. Fabletics Rep
over a year old

Hello Kim,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

South Carolina
1 review
0 helpful votes
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Perfect leggings!
December 1, 2022

I can't stop buying them! The powerhold fabric is top-notch for belly control. I am a quadriplegic so I constantly look like I am 5 months pregnant. Since I have started wearing these instead of suffering with a corset, I have felt a lot more confident going out in public. The only criticism is that I wish they had more stock/choices in full length leggings and more shirts that are NOT cropped. I would love some powerhold fabric in high rise denim like bottoms so that I can enjoy denim looks again!

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jessica,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Rhode Island
1 review
19 helpful votes
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Awful
March 16, 2015

I was a member for three months. Everything cute in sizes xsmall, s and medium was sold out every time I tried to shop. They clearly have a stocking issue. Also, you can only cancel your account by calling them, which involves a lengthy sales pitch where they try to get you to stay. And if you cancel when you have a credit on your account, you can't use that credit -- either reactivate via phone or lose $49.95.

Date of experience: March 16, 2015
Massachusetts
1 review
2 helpful votes
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Membership SCAM
August 11, 2022

This Company is HORRIBLE. They scam you into a membership. When you try to cancel or get refunded they make it impossible to speak to someone. PLEASE don't get caught in this mess like I did. It doesn't help that the shorts I bought for my son were not what we expected.

Date of experience: August 11, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Cara,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away.  

Best,
Renz

Arizona
1 review
3 helpful votes
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Scam?
June 20, 2019

I received my first order and loved the leggings. They are perfect. I was happy, then noticed I received an additional charge of $49.95. I called the #on my charge and talked with an (difficult to understand). He connected me with another number to receive my refund. Long story short, this was not Fabletics and I received another charge.
I had to cancel my card and pray there is no further ID issues.

Date of experience: June 17, 2019
Ivy T. Fabletics Rep
over a year old

Hello Lynn,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Georgia
1 review
0 helpful votes
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Some great pieces.some crappy pieces.
December 1, 2022

I feel like everything is made for the 18 to 28 age range...and they just kinda ignore what anyone else might want. Every shirt is short or tight or low cut. Some of the leggings are actually really nice but most of the ones I have are from years ago. The newer style/fabric just aren't as great.
The way the credit system works is a SCAM! If you don't get a full outfit you are losing a TON of money to use a credit. Honestly i need to cancel this subscription but i've just been lazy. It's not really a great "program" to be apart of.

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Deidre,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

California
1 review
5 helpful votes
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They suddenly cancelled my order and my account so I lost all the points I have accumulated over the months! After I used the promo code and my order was 0.07 they cancelled my order! I ordered so many clothes and paid for them and they just cancelled my account when I wanted to return some of the clothes! How will I do that now? They steal money from you! False advertising: You can use the promo codes as long as you don't use the promo code; make sense? Absolutely not! Forget to try to contact them! The customer service is a total joke and the absolute opposite of what customer service should be. Fabletics take the least knowledgeable agents in the whole business history, so you're basically left with no help! If there was a possibility to give them 0 stars, I would do that because this company is a joke! No wonder there is so many bad reviews! I will make sure all of my friends and even enemies avoid this S^&^%hit company!

Date of experience: July 17, 2019
Ivy T. Fabletics Rep
over a year old

Hello Justyna,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

North Carolina
1 review
0 helpful votes
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Will not subscribe to $50/month plan
January 3, 2023

When trying to order some shorts advertised on TV, I somehow missed the fine print that I would be charged a $50 monthly fee. After requesting to be dropped, Fabletics honored my request. I can't for the life of me imagine purchasing so much athletic clothing to make the membership fee worthwhile.

Date of experience: January 3, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Barry,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Vermont
1 review
0 helpful votes
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Meh
April 14, 2024

I loved fabletics in the beginning and I still think the quality is really good. But now everything is so expensive and being a member doesn't really feel like and added benefit over time. I feel like the "deals" aren't really deals anymore and it's all just normal pricing and they scam us to think it's a deal by making the non member fee way more.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Allison C. Fabletics Rep
over a year old

Hello Brianna,

Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the prices we offer. Our Member Services Team will reach out to you right away.

Best,
Allison

Texas
1 review
1 helpful vote
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Terrible Product
July 16, 2020

I bought a high intensity bra from here, and this was probably the worst bra purchase I have ever made. The bra had no support as it claimed, and there is a lot of spillage (yes, I ordered the correct size). I can hardly even wear it for lounging around the house. It is not comfortable and make the chest area look smooshed rather than supported. I could not be more disappointed with the the bra I received. Please save your coins or purchase from Gym Shark instead.

Date of experience: June 16, 2020
Cole N. Fabletics Rep
over a year old

Hello Oluchi,

Thank you for sharing your feedback. We are sorry to hear if you are uncomfortable with the item you've purchased. We value your feedback. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Indiana
1 review
0 helpful votes
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Good, but not great
May 2, 2023

I like quality of the product, although I'd love more adjustable strap sports bras and I thought there would be a lot more "outfit" or bundle options and athliesure outfits. I probably will start looking elsewhere for outfits as the subscription doesn't seem worth it.

Date of experience: May 2, 2023
Lia B. Fabletics Rep
over a year old

Hello Amanda,

We appreciate the feedback you shared regarding the selections we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Illinois
1 review
0 helpful votes
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Wrong length
May 26, 2022

I specifically purchased the short length for the leggings because I'm only 5 feet tall and I received both pairs in regular length. I look foolish having to roll them up. I didn't bother returning because I am a nurse working many hours a week and too tired to be bothered

Date of experience: May 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Chrysoula,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you received. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Ohio
1 review
0 helpful votes
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Okay products.
June 12, 2024

Some of the bands in my leggings are broke and I haven't even had them for a year. Thinking of how expensive your clothes are, I shouldn't have that problem yet.

Date of experience: June 2, 2024
Florida
1 review
0 helpful votes
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So looking forward to the clothes I ordered. Then I waited and waited and it never came. Last I checked the shipping company it says package lost. Then I called fabletics and called and called and called again (6th call just ended in frustration) They would not issue a refund because their shady shipping company says the package was delivered. Customer service systems are archaic, it makes it impossible to get any service. I have contacted my credit card company to dispute this. Crossing fingers I will get my money back some day.

Date of experience: October 8, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Charmaine,

We're sorry to hear about what happened to your latest order. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Bella