About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I was looking forward to making a purchase from this company but after reading so many negative reviews, I can only hope more read these reviews and stay away from this fraudulent company. Shame on Kate Hudson for endorsing this company... shows a lack of integrity on her part.
Horrible customer service. My fabletics account was hacked. When on the phone with customer service about this they even tried to sell me on additional promotions. No sympathy. They still owe me $ for a credit that the hacker used.
I am still waiting (after 4 weeks) for my items to arrive. DHL is saying they can't track as Fabletics doesn't [ay for door to door service. Fabletics is telling me to call Australia post, who have no idea as its a DHL package. Who knows if I will ever receive my package. Terrible customer service, I have sent 8 emails in the past fortnight and only one person got back to me yesterday.
Have cancelled my subscription without even receiving my goods. What a rort!
I have really enjoyed the clothing I ordered. It's great quality and the price was exactly right. Even after several washings the clothes have held up well. I will definitely be buying more! Only thing… they have sales all the time and send ads constantly… it's a bit annoying.
Hello Elizabeth,
Thank you for sharing your experience with our products and promotions. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
In this order, I purchased 2 bralettes, 2 pairs of leggings in different styles, a pair of bike shorts, and a tote bag. For reference, the sizes I ordered were large and x-large.
Upon receiving them, I noticed a pair of the leggings looked a little small, but I assumed it was the compression. Tried them on, the tag ripped off, and I could barely get them on. After checking the tag, I was sent a size SMALL. I understand accidents happen, but receiving a small when you ordered a large feels icky to me.
Other than this issue, I love the bike shorts, bralettes, and tote bag. The tote bag is probably my favorite item out of the whole purchase.
Not only is the membership guidelines extremely frustrating, but the customer service is abysmal. If you forget to "pass" for the month, they simply don't answer the phone. Trust me the clothing is not worth this horrible system and customer experience - pay a little more and go with lululemon.
Hello Kami,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I've been shopping from Fabletics since 2016. My go to are the pants and the bras (especially when they match). I love the fit and style of everything. And most of the pants I buy have the side pockets where I always keep my phone and keys. The materiel is soft and squat proof! Highly recommend!
Only down fall is trying to remember to skip the month before it charges me.
Hello Erin,
Thank you so much for your loyalty. We are happy to know that you are satisfied with the quality and everything fits well. Have a fabulous day!
Best,
Renz
I really don't like the changes that has been made before we had to pick out our own style outfit that was free for the points that we earned. You took away certain items that everybody likes especially the knee crop leggings and I don't think I will be buying as much as I used to. I have almost 4000 points and they offered sad you wanna offer me for my points I don't like and I don't like the fact that we have to pay $15 towards our purchase using our points. It has changed a lot.
Hello Candi,
Thank you for taking the time to leave a review. Your feedback about our pricing and points usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have been very pleased and satisfied with the quality of the merchandise and the speedy delivery. The items are so unique and my granddaughter truly loves them because she says mom mom no one else has shoes like mine and always ask me where i got them from.
Hello Doris,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I thought I was getting a one time good deal. Little did I know I was enrolled in an expensive VIP membership. The quality of their apparel is equal to Old Navy in my opinion. Don't get roped into their money making scam of mid level quality athletic apparel.
I had several credits as I did not need new gear just yet. They have expired my credits even though I paid money for them. In my option that is stealing. I will be cancelling my membership due to this.
Hello Amy,
Thanks for sending your review! Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Can't stand their membership plan. Having to skip every month or getting charged $50 is ridiculous. Even making a purchase doesn't prevent the charge. I also think the style is changing and not in a good way. The Yitty stuff is hideous
Hello Luciana,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
We have had nothing but great experience with the staff at Fabletics. The quality is always well made. Any time we have had to make an exchange or return, it's a very simple process. I would recommend Fabletics to everyone.
Hello Denelle,
It’s great to read your feedback about Fabletics and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
The people I worked with in the store were incredible, friendly and helpful, all of them.
The shorts have been fabulous. I wear them a LOT. They are extremely comfortable and having the pockets makes them great for walking outside while taking your phone, keys and money with you.
Hello Marilyn,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
XO,
Ivy
It was very easy to order from, however I have been trying to cancel my account for a few days now and no one answers the phone or chat. I have been on old for 30 minutes and nothing! I would not recommend Fabletics or it's affiliates to anyone.
Hello Sheila,
We’re sorry to hear about your situation. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry
Fabletics is on the verge of achieving total excellence! If a product sells out repeatedly, why would you discontinue it? The example would be the takeaway short/pant. The One short is the same fit but the fabric quality declined substantially. The only pant changed to a baggier fit (or less sizing consistency) in 2021. Shipping is the slowest of any major retailer, by a long shot. Fabletics has some awesome products, and could be the greatest apparel brand out there if they could iron out a few quality control issues.
Hello Regina,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our selection and shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Whether you're putting your subscription on pause or putting fab wear in your cart the customer service team is incredibly helpful. Outside of the sites UI/UX and unlimited selection of gym fit, I believe the customer service experience is what stands out the most... to me at least :)
Every single time I have made an order, shipping is delayed. I continued to be treated like a commodity by customer service agents - not like a loyal, high spending customer. It's disgusting and I likely won't be ordering more products.
Hello Jon,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our shipping service and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I've never had such amazing service. Every employee was helpful and excited about the products. I told my closest friends about how caring everyone is and they dropped by the store and had the same experience as me. 100/10 recommend.
Hello Heather,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
After years with Fabletics, I have many items I love which are in frequent rotation. Others I tired of and have sent onward to make others happy. A few did not work out, however they are just a small group.
Hello Susan,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with a few of our products. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cleo,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about your hacked account is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth