Getting a refund or exchange is a complete nightmare. You have to constantly chase refunds and credits which you are due. They dont keep return numbers and you have to spoon-feed them information they should have on their system. The chat doesnt show the barcode you are meant to send(Asterix's this out)! The support staff do as little as possible. The phone lines have you on hold and then cut off when you're next in the queue. They do everything they can not to refund you. Im questioning my subscription because this is not an ethical business model and its been like this consistently since I joined a few years ago

Honestly, the whole system is horrible. The App crashes every 2 seconds and you lose the item you want in your size because you can't order it, and then the "deals" are always cheaper/better than credits but they don't allow you to apply credits to 3 piece sets which is the only place it would make up for what you spend in a month for the membership. So in reality, you end up spending more than the monthly membership for a single pair of leggings.

Recent past orders have not been to the quality that I have learned to love in the past. Two different times the legging material has been not as flexible and the wear is off. Also prices seem to be going up, you use to get a whole outfit for a member credit now they have more individual items that use a whole credit. Use to buy stuff all the time and now due to the last two pairs of leggings being disappointing and the out fit offers makes me more inclined to cancel my membership. Side note every girl doesn't want a crop top especially when working out some of us would like to conceal those extra jiggle when we wiggle parts!

Worst ever experience in online shopping they send me the wrong item 4 times then also don't send me the full refunds of returned items!
I'm glad that that I have started to check the refund amounts, beware if you're trying to send items back they will try and steal your money and not give you the full refund!

They don't make it clear that you're signing up for an auto membership (VIP B. S.) when you purchase their introductory outfit, and they make it VERY difficult to cancel. You can't cancel by email, they make you call, you're put on hold (15 minutes for me) and then they read a B. S. script to you, trying to change your mind.
They should take some notes from Zappos on their policies and customer service.

I really dislike this company. I dislike it with a passion. First of all, you can never, ever locate the Skip-a-Month button! This makes me crazy! Put it on the first page in red please! The outfits I've purchased are flimsy for the money. Target has better workout clothes for less than half the money! When I do find something I like, it's impossible to buy the whole outfit in my size. When they have the top, the bottom is sold out. When they have the bottom, the top is sold out. It's no wonder the reviews are so awful and the company scores a 1 out of 5. And, when you try to cancel, they just won't let you. I've tried so many times, and I either lose the phone connection right in the middle, or I'm given the run around, until finally, I just give up. Do not join this company! I wonder is Kate Hudson knows what's going on and how very un happy most of the customers are? Probably not, because she's taking in millions by scamming customers.

I have been with Fabletics for quite a while. They do not disappoint! I have finally found the active wear and the best loungewear around.
Being curvy, it is hard to find the right garments that give great support, accent my curves and wear comfortably. I get so many compliments on my
Garments from Fabletics. The style is off the chain! I also buy quite a lot of the leggings and sport bras. I work out more now because I am confident that my clothes won't ride up. I also get the support I need. I have always had great customer service and the clothing is shipped with no issues. You will love the quality of their merchandise as they wear and wash very well. I can't wait to see what drops next when they add their new garments.

I bought from Fabletics a few months ago, and have been skipping the months. The first few leggings I bought after a few washes stretched and so never stayed up, not even if I went for a run. Then, forgot to skip the month so was charged and thought it was an opportunity to buy some new gym gear. I saw a few outfits I loved and added them to my basket, as there was 40% off across the whole site. However, the 40% didnt apply. When I queried it, they said sale items can't be purchased on credit. This is a ludicrous policy to me, as it is my money regardless whether it is credit or from my card. Customer services were utterly useless. Absolute scam, DO NOT BUY

Received order... not happy so tried to send back... so hard to send back... make it really difficult...
WORST is that you sign up for vip membership without being forewarned of the £55 per month charge... every month... £55...
This £55 gets you a discount on future orders
Love buying online and honestly think this is the worst company I have ever dealt with.
My advice is to steer clear... why on earth would anyone want to use a company that deters returns and charges £55 per month for the privilege of being a VIP?
Quality of items certainly no better than the local market stall...

I love almost everything I've bought from this company. However, it takes FOREVER to get the items you order. I placed two orders as gifts and paid for expedited shipping after waiting 3+ weeks for items I ordered for myself. Even with paying for shipping the items were over a week later than they were promised. I received little to no responses when I contacted the company. I would definitely be ordering more clothes if it weren't for the hassle of actually getting it!

Fabletics leggings are well, fabulous! I love the level of compression and the fit. I'm a group ex instructor and wear leggings almost everyday, and the variety that Fabletics offers is vast and the price is right considering the frequency of sales. The reason I don't give 5 stars is because I have to set a reminder to skip the month to avoid billing and, honestly, I'm not sure how to end my subscription should I ever decide to do so. For some reason, I don't think it's going to be easy.