business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Indiana
1 review
0 helpful votes
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My favorite athletic and leisure clothing!
July 1, 2022

Fabletics offers the most stylish, comfortable, affordable clothing! I love wearing them for running, Pilates, running errands, casual outings or just hanging around the house. I have a slight addiction and can't seem to pass up a sale!

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Stephanie,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!

Best regards,
Chad

Illinois
1 review
0 helpful votes
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I do not like the credit system
March 1, 2023

I don't mind when I have credit to use, but I think you should be able to use that entire $59.95 for product vs having one credit. For example, I really needed a pair of black workout leggings and they had options I could use my credit for, but the leggings only cost $35 if I would have just outright bought them. I end up using my credit on a set of something that I don't really want or need because it makes no sense to use it on something that is priced WAY lower than the cost of your credit.

Date of experience: March 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Analese,

Thank you for sharing your experience with the member credit usage. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Ohio
1 review
1 helpful vote
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Very poorly made
December 8, 2018

First of all as soon as you order you are a VIP Member, they charge $45 per month if you don't order. Second, The fabric is not comfortable, you constantly have to keep pulling them up. Third and most important, my leggings split at the seam after only wearing them 4 or 5 times. And Fourth, you have to call to cancel your membership, and then they try to keep you as a member

Date of experience: December 5, 2018
Ivy T. Fabletics Rep
over a year old

Hello Tamara,

We count on our members to bring situations like this to our attention, so thank you. Here at Fabletics, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Canada
1 review
3 helpful votes
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I can honestly say that i had much higher expectations after reviewing the great reviews on the Fabletics website. Unfortunately upon receiving my package i was really let down, the material was cheap to me and the size i ordered it with larger then i expected even though i always order small for everything.
The only positive thing I can say for sure was the fast shipping, it came within 3 days and also when I called right away to cancel my membership the lady was very nice - a quick and easy cancelation.

Date of experience: November 13, 2014
New York
1 review
5 helpful votes
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Be a smart Consumer
July 20, 2015

I have been a member of Fabletics for aprox 3 years. How stupid are all of you that you don't realize you are signing up for a "VIP membership". Be a smart consumer & figure out what that means! Also how can you go 2,3, or 7 months without noticing the charge on your credit card!
They do not dupe you into the membership. I found the information easy to find. They did used to give you 15 days to skip. But if you don't you just get a credit in your account.

Date of experience: July 20, 2015
Utah
1 review
4 helpful votes
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So I signed up for the VIP membership, submitted my first order, but then received my package with only half of the items! They charged me for ALL 4 items but never sent one of them. I figured it was just a shipping error, it happens sometimes, so I tried contacting Fabletics, cannot get anyone on the phone and no one will email me back regarding this issue. Very disappointed. I was planning on shopping every month with my membership but not if they aren't going to send me what I pay for!

Date of experience: October 5, 2017
Sherry E. Fabletics Rep
over a year old

Hi Jessica!

We are saddened to know that you haven't received your order. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Florida
2 reviews
1 helpful vote
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Initial order was placed for 2 pairs of leggings for $24.95 + free shipping. I know I had two pairs in my cart because I always review order before submitting. Somehow after the fact order shows as only one pair was ordered@ $24.95. So only one pair was delivered. Upon calling customer service I was told that they would allow me to pick another pair but would have to pay an addition $12 for shipping this time. Cancelled membership on the spot. Wouldn't give them another dime.

Date of experience: June 8, 2020
Cole N. Fabletics Rep
over a year old

Hello Debra,

We are sorry to hear about your negative experience with our customer service. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will email you shortly to assist you.

Best,
Chad

Minnesota
1 review
0 helpful votes
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Issues with sizes in stock
January 1, 2023

I've been with Fabletics a long time and I continue to be disappointed with the availability of larger sizes (L and XL). Additionally, I don't like the band at the top of many pants styles that are built for bodies with smaller waists. As someone with a boxy figure, they're not flattering and I'm often disappointed when items arrive. I think the monthly cost is too high for the quality. Overall I would never recommend starting with Fabletics. I'm still a member because canceling has proven to be a frustrating process.

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Colleen,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Arizona
1 review
1 helpful vote
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Horrible website
April 4, 2019

First they sent me email saying I have 35 dollars in my account. Yeah after you spend 35 dollars. Ok I'm good with that so I go and get 35 dollars worth of stuff. Well it won't give me that coupon now. Ok so I try to contact them but when you click on contact us it just refreshed the same page I was on. First of all there are to many places out here to choose from. This company needs to get it together cuz no one wants to have to go through all I just described. Like I am going to do now I will go spend my money elsewhere where it is easy and hassle free. Good luck fabletics cuz your gonna need it!

Date of experience: April 2, 2019
Ivy T. Fabletics Rep
over a year old

Hello Gail,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Canada
1 review
3 helpful votes
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You can't get any info about how the company works until after you sign up. After then you have to call a customer agent in order to get anything resolved. They refuse to do anything by email, doesn't matter where you are located in the world.
Any company that makes it so difficult to get anything done are not interested in providing any kind of good customer service.
Stay far away from this company.

Date of experience: June 16, 2014
Mexico
1 review
0 helpful votes
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Three Stars Only
February 24, 2024

I am very happy with the purchase of very good material of the clothes and comfortable to exercise but I give it only 3 stars because about two T-shirts of the order came with the neck as if they had them stretched before sending them and you have everything crooked or with edges.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2024
Allison C. Fabletics Rep
over a year old

Hello Cesar,

Thank you for leaving feedback on your experience with the items you got from us. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Canada
1 review
0 helpful votes
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Money graber
March 15, 2022

I ordered a legging and after few days i see different charges on my credit card when i called them they told me that there is credit on your account which u can use it. They told me you are VIP customer so there will be charge every month on your credit card as a credit for you to use. Why would i need to purchase gym leggings every month. They give you leggings for good price and than they charge your credit card without letting you know…. Very unsatisfied will never order anything from them..

Date of experience: March 15, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Preet,

Thank you for writing a review! Your feedback about the credit is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

North Carolina
1 review
0 helpful votes
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Good for price!
June 1, 2022

I got my Fabletics leggings on sale (first-time buyer), and am happy with them for the price I paid. They are not as high quality as some of the higher end leggings brands, understandably so, but they are durable and comfortable. My leggings began to have some pulled threads on them within the first couple of wears, which is dissapointing, but I just clipped them back with nail clippers. Overall would recommend this brand from my experience so far! That being said, I would not purchase a pair at their full-price.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Elizabeth,

Please accept our apologies for the recent negative experience you had with our product. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Virginia
1 review
0 helpful votes
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Not for me
June 1, 2022

I purchased two pair of pants based on the sale come-on of 2 for $24 each. I expected two pairs of casual pants that I could wear daily. Unfortunately, the pants were flimsy with no structure. There were seams around the knees that were not only uncomfortable but unnecessary. I called fablethics the next day for returns and they were very accommodating - a return label was emailed within an hour and a refund promised in a few weeks. I also dropped out of the program because the monthly charge is ridiculous.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Richard,

We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

California
1 review
0 helpful votes
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Good Quality but not really sweat wicking
June 1, 2022

I got this boxers when I saw an ad about them saving you from embarrassment at the gym when standing up from the bench/seat and not leaving sweat marks on the pad. However my butt juice still gets on the bench and not only that my butt area looks as if I urinated myself while seated at the gym because all the sweat still goes through regardless of this technology that really doesn't work.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Juan,

Thank you for sharing your feedback regarding the item that you purchased! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

GB
1 review
7 helpful votes
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Fraud
June 8, 2015

It is a fraud and pure theft, since they make you subscribe to the VIP membership and issue a notice of the charge AFTER they get their money. So basically they stole £44 from my card and told me they've warned me when I purchased my first item months ago?!? Not only this, but I also didn't get anything back, not even their freaking points! Terrible scam and I sincerely hope that someone will hold them into account at some point.

Date of experience: June 8, 2015
GB
1 review
2 helpful votes
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Scam
February 17, 2021

Complete scam. Even as a vip member the credit is useless as the prices are increased or couldn't buy certain items. Terrible customer service, refusal of refund, refusal to speak to a manager and hung up without explanation or resolution. Company should be sued for false advertising, fraud and theft.

Date of experience: February 17, 2021
Cole N. Fabletics Rep
over a year old

Hello Kay,

We sincerely appreciate the feedback you shared regarding the VIP Membership program. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

California
1 review
5 helpful votes
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Fabletics sucks
November 4, 2022

So I buy some shorts on the site, and they ask me if I wanted to be a VIP member and a free trial, so I'm like why not? I apply, they don't tell me how much it costs and then 3 months later I've completely forgot about this subscription, turns out they charge around 50 dollars a month for this subscription. I figure why looking at my bank account, they neglected to send me any email or notification of any kind that I was spending so much money on their site, which was really annoying.

Date of experience: November 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jarom,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Texas
1 review
0 helpful votes
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Too expensive and not enough variety
October 4, 2019

Is this a legging store or an athletic wear store? I don't like to work out in leggings and prefer looser shorts. The only shorts offered by Fabletics have spandex bike shorts underneath, which consistently ride-up. I wish they offered more style choices. It's the reason I dropped my membership.

Date of experience: October 1, 2019
Ivy T. Fabletics Rep
over a year old

Hello Renee,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Illinois
1 review
0 helpful votes
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Feedback
March 15, 2022

I love fabletics and have many clothing items from them. My only complaint is that there is no petite sizes. I'm 20 and 5'1. The high waisted leggings come up too high on me and the jackets come down way too low. I purchased the trinity jacket but once I tried it in it was way too long. I was very disappointed and turned to Lululemon because they have a cropped jacket that comes down at the appropriate length. I would love to stay with fabletics only so is you could make petite options for those of us who are smaller that would be awesome! Thank you!

Date of experience: March 15, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Brooke,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you you right away.

Best,
Chad