Every time I shop at Fabletics, online or in store, it's it's amazing experience. Online the shopping is easy, sizes are consistent, and sales and deals for members are outstanding. When I am in store the employees are always helpful, encouraging and aware of your personal space. It's easy to use your member credit in store, and their return policy is great too. On top of all of these great things, the clothes themselves are VERY well made and hold up to some of the toughest wear. The leggings are not see through, they don't roll or ride, and there are so many different fabrics and colors to choose from. I love Fabletics and I will recommend them to anyone who will listen to me!

Ordered some cute looking leggings and tops on October 9th. It's now three weeks later and the shipment has not even left their warehouse yet. I have contacted them twice to get an ETA on shipping but they only apologize for the delay without giving me any more information. I am going to give it another week, and if the order isn't on its way to me by then I'll be asking for a refund and definitely cancelling my VIP membership. So not impressed.

The customer Service sucks. It's hard to reach from Canada on cell. Sometimes a recording comes on number cannot be reached. Then when you do you hv to get thru computer screen. The people r nice but not authority wise able to do more than the basics. My personal account is messed up does not let me skip month and nobody knows how to fix except phone. I'm cancelling the funny thing they would not let last call. I hv to call again & go they all the chaos x2. They talked me out of it about 6 months ago but I'm done this time.

I ordered one outfit from them, that was about four sizes bigger than it stated. Then I have found out they have been taking £44 a month from my account without my knowledge and without me ever ticking a box that agreed to this deal. When I phoned, the man said it was basically tough and I would have to order another outfit and they would not refund me the money. He said I had the option to skip a month and I didn't, so I am not getting my money back. I have never even seen anything about this agreement or "skipping a month" absolutely furious! Avoid this company at all costs!

It's a fine experience.
Pros: Easy access to mostly attractive workout gear. Decent pricing with the member credit. Kinda fun to pick items. Easy enough to cancel. Returns are easy and fair.
Cons: Super expensive for the quality without credit, so if you want more than one item that month, you're overpaying. Quality is meh. Selection is just ok. Material on leggings is overly restrictive given softer materials available today. Automatic monthly charge is kinda stressful.

The website is super hard to navigate, it is impossible to "skip a month," the guy on the live chat disconnected me as I was trying to do what he said in an attempt to use my credits (almost $300.00) which I still cannot apply to my cart. I can't believe he disconnected me in a matter of seconds. I have never been so frustrated with customer service, ever! I still do not know how to skip a month or use my credit nor was I able to cancel my membership because he disconnected me. Absolutely, the worst.

I was excited to sign up for the membership as their clothes look great. But I placed my first order 9 days ago and it hasn't even shipped yet. They created a shipping label but USPS still hasn't received the package. Feels like an intentional inconvenience to drive their "rushed shipping" upcharge. If your business model needs that extra $5, just add it to the price of the goods and ship all items timely. After my order arrives I'll be cancelling my membership because this experience leaves a scammy feeling.

I ordered the sale leggings to try them out. I didn't know i was signing up to give them $49.99 a month to WHAT? Buy athletic wear forever? Who would want that? This is a really horrible way to do business and they know people will screw up and not realize what they did till its too late. They will then only return 2 months worth of money. That means if I had not seen the charge, because I don't have a lot of time to look over every charge on my bank statement, I could have paid them $600 a year until I noticed. It's so sleazy, Kate Hudson should be ashamed! Some of us work really hard for our money and we hope there aren't predatory companies trying to steal it!

I have been ordering things from Fabletics for a very long time. The past year this company has really gone down. I have had two orders and the most recent one made me realize I won't be continuing my membership and ordering from them.

I placed an order and was looking forward to my products for an upcoming vacation planned 2 weeks after it was placed. I received a tracking number and it hasn't uploaded since their shipping partner supposedly sent it out to USPS. I had been trying to get a hold of customer service on all forms for multiple days When I finally got through to an obviously outsourced call center. They told me that they would have resent the items but now they are out of stock.

Unfortunately the only way when you want to cancel your membership and get the monthly credits back is through a check...

Horrible! I have to contact this company again, I just went to the bank and after I realized that they were taking money from my account for being a "VIP" ($45.00 a month") member to which there are absolutely no perks attached! It's just taken out! When you made the 2 for $25 order. Please be very careful. Now I take another look just this week and realize it's been going on since 2018! My refund was alittle over $200.00
You do the math. That clothe speak for themselves, shame on them for feeling the need to scam consumers. Extremely disappointing. Never EVER again.!

I spent 2 1/2 hours with four different agents to finally get the advertised price and promotion. They couldn't figure out their own website and ordering system. I even had to screenshot their current website to prove the promotion. After my order was finally fixed, I was offered $10 in credit for by wasted time

Fabletics opened up a shop near me so I was able to go in store and try the outfits on. I ended up bringing home two light support sports bras and they are still in great condition almost two years later. When you sign up for their VIP membership, each month you will be charged $50, HOWEVER, the $50 doesn't go to waste because it goes straight into your Fabletics account to be used on future purchases. People seem to think that this company is taking $50 away every month from their bank account and it's disapearing. That's not the case. The $50 per month goes into your personal account with the store to use when you want to. You can even skip months if needed. I say it's worth a shot. I mean. I'd probably spend the $50 anyways... might as well have a little savings in my Fabletics account, right?

This service is a scam. When you add money monthly to your profile, aka store credit they wont let you use it for promo deals, they ask for a credit card payment, unless you use your store credit, but pay full price, instead of VIP price.
On top customer service is terrible and takes 2 + hours phone call to handle a simple return or cancellation.
They send a completely different outfit than the one I ordered, and still wanted to charge extra for refund. Now i must wait 8-10 WEEKS for a refund. This service has been total waste of time, hustle and money, and I can not wait for the day I can cancel my "VIP" membership, that has only brought money taken, wrong orders and headaches.
Save yourself the trouble from this SCAM!

I used to LOVE Fabletics, but recently the shipping has become a joke. 2 out of the last 3 months I've either not received my order or wait 30 days for it. Customer service is horrible and the one time they seemed nice and offered to send me a discount for my extremely late order it never happened. I was so happy to get a coupon to use for a purchase and then it never materialized.

You used to receive orders within 10 days, now I'm lucky to see it in 20. Wouldn't be so bad if the local brick and mortar actually had stuff, but they are so small and carry almost nothing.

Might have to start buying less and just go for Luluemon or Athleta. At least I'll get my orders.