Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics has a rating of 3.2 stars from 12,936 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
Since I joined Fabletics the majority of my clothes have been ordered from them. I work physical jobs and need clothes that last, are comfortable, and that move with me - Fabletics have absolutely provided that! Their powerhold tights are my favourite, they are extremely comfortable and they don't go see through like many other brands do. Their sports bras are the only ones I wear - they provide support whether I'm fighting a fire, working on the wharf, or running my landscaping business. I have also been shocked at their ability to repel stains, there have been many times where I believed I ruined an item but they always seem to come clean in the wash! Honestly just could not be happier with their products!
Got conned into doing this vip member ship! It's not marks clearly how to "skip the month" and as a result you will be charged £44 quid a month for nothing! Spent 45 min on the phone today trying to cancel an order AND my so called membership only to be told I couldn't cancel my membership! And even though the woman I spoke to made it clear my Order had been cancelled I still found out they'd taken the money from my account! Disgusting company. Complete frauds! Stay away
Don't waste your money! You can get the same quality at target. And their customer service, what a joke! Took over a month to get my first order. Then the second order I just received after 29 days so nearly a month again and it's wrong! I preordered leggings and they sent me some generic black ones that I didn't order without so much as a call or email! I will never order from them again what a waste of money! So disappointed! And they do nothing to help on any format because you always seem to get a message back saying that format is no longer in use. Emails one line chat whatever. Fed up and will not give them my money again!
Hello Ashley,
Thank you for sharing your experience with us. We are sorry to hear if you're unhappy with our products and services. We deeply value your business with Fabletics, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Like many other customers, I unintentionally subscribed to their VIP membership and I only realised when my bank accounted was credited. Whilst I recognise my mistake, I can see through numerous reviews that I am not the only one. Customers shouldn't be tricked into subscribing into a scheme they don't understand (or even don't know about!) - this is irresponsible marketing and unethical business. I can only imagine how many vulnerable customers have lost money on Fabletics. The products were ok, but I will never purchase again from this company and will select businesses with a stronger ethos.
Hello Catherine,
Thank you for sharing your feedback! We are sorry to hear if you're unhappy with the services we provide. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I got 2 pairs of the shorts with liners in them. They constantly feel like their coming off or falling down when I bend over working out, which is fairly often. A size smaller and I probably wouldn't be able to bend over cause the liners would be so tight. They have no drawstring which makes it worse. The t shirt I got looks like it was on a hanger for years even after washing. The necks all stretched out while the rest of the shirt is snug. Extremely disappointed with quality and already cancelled membership. Your first order you get a good discount but not worth it. Paid $55 for 2 pairs of shorts and a t shirt I'll probably never wear, not worth it.
Hello Ross,
Thank you for the feedback! We are sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you immediately to help you further.
Best,
Jane
I like the products but have a lot of issues ordering. The desktop app and the website especially are glitchy. Often I can't get past the "look at these before you checkout" spot. When I click continue to checkout it glitches. Also, Fabletics runs out of my size constantly. So shopping is a very frustrating experience.
Hello Leslie,
It is with great regret that we received your feedback regarding the website and options we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Fabletics is ridiculously shady. I ordered a tank top and pants as part of the VIP promo. I'm pretty good at reading things, but I missed that they are going to automatically charge your credit card each month if you don't make a purchase. On top of that, my order took over a month to ship, and when I tried to call Fabletics, I had to talk to a computer, then the guy on chat told me it was my fault, and finally I had to call back to cancel my membership. What a scam!
Ordered
some leggings clearly stated on website 2for £24 for VIP members upto 10 leggings. Got overcharged. Support team is ridiculous they say one thing one time then change there mind without informing you of change. Was told i will get refund but they changed there mind. Avoid at all costs.
Hello Sam,
Thank you for writing a review! We would love to assist you further with the concern you had with your order. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
The fit and quality of Fabletics gear always meets my expectations. But I seriously wish they wouldn't charge me automatically every month. I feel like I'm a hostage to purchasing and don't really have a choice.
Hello Diana,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Been trying for days to receive a return label for a purchase refund as a Canadian customer. They keep sending emails that say your label is attached with no label attached (and the body of the email says your return label is coming soon!) and won't even provide the address for me to return the items! So frustrated! I cancelled my membership and now after reading these reviews am not confident that was done correctly. I shop online for clothing frequently and have never had these issues. Wished I had stayed away!
Hello Tina,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
I'm kind of shocked by how many people don't read the info on the site. This is a subscription service. It's pretty unfair to rate this company low when the only thing that's low is your IQ. Seriously, people, don't be idiots. I've loved everything I've gotten from Fabletics. They have very nice quality stuff, and I only wish they'd have more stock in tall inseams. Love their stuff!
I purchased a new pair (with tags) from Poshmark, so I could get a deal without signing up for the service that everyone is complaining about. They ripped after two Orangetheory workouts - cheap material. Super disappointed, because they were really, really cute!
Hello Samantha,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
This was my first time purchasing from Fabletics. I'm a college student, so initially the sound of an unknown charge ($49.95) being charged from my account scared me, so I looked for the skip-the-month button, found it VERY easily, and skipped the month. Nothing happened, no charge is on my account, and I just received my 2-for-24 leggings and they fit perfectly. I already have another order in.
I think the problem here is that people don't realize how to "skip the month" even though I got an email reminder and for future purchases I just put a reoccurring event in my calendar. It's really not that hard.
Hello Brianna,
We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing Fabletics!
XO,
Sherry
I have been a Fabletics customer for a long time. I have seen it go from not very good quality to super good quality, where as soon as Fabletics man came out, I got my husband to get an account. Now, I am not very happy with the quality. Yeah, the designs are nice, the material is great. But that is if you only buy sports clothing as athleisure. I run, do high intensity workouts. I cannot do those things with Fabletics' clothes unless it's all black, because of the embarrassing sweat marks! I would like to see some improvement there. Especially after the VIP price increase.
Hello Estephania,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I am a size L and rarely are there any size Larges available in any leggings I like, even when I get an email saying just arrived. Not sure what that's about but it's annoying enough to make me cancel my membership.
Hello Jessica,
Thank you for taking the time to leave a review. We are very sad to hear that the sizes you like are sold out and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love the products that came but one pair of pants was mislabelled showing one size on package but actual product inside was a much larger size so required returning and still waiting for replacement which has added months to original date ordered
Hello Terry,
Thanks for sending your review! Your feedback about your order and our return process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I'm obsessed with this brand. Love it. Good quality at a reasonable price. I like the benefits membership gives you, makes a lot of difference if you're not.
The website had improved at the begging it wasn't friendly to navigate but now it's better. Overall nice experience.
Hello Adriana,
We are glad you are enjoying our website and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I have no idea why someone would sign up for Fabletics vip program. I didn't even know I did when I made my first purchase with them. I just discovered this upon looking at some recent credit card statements. Pay $50/month just to get customer service that should be provided for free? And after seven months of paying, I still don't have enough vip points to spend in the store? I feel scammed, cheated, and stupid for falling into the trap. When you make that first purchase with them, be sure to look at everything at checkout so that you're not suddenly charged $50/month - for nothing! What a joke.
Hello Ross,
Thank you for taking the time to share your thoughts on the VIP Membership with us. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Their shipping is slow. Usually takes 1-2 weeks to get your clothes.
I exchanged an item and had to call back twice. It took two months to get it. They didn't mail it out the first time.
Customer Service personnel are in another country. I believe it's India. So the whole English thing gets sticky.
This month I skipped the month and they still charged me.
Clothing quality is MEDICORE. They just don't last like they should. I've had Target workout clothes last longer.
Sports bra qualities are poor. They're for looks not for function.
This is NOT lulu lemon
I signed up for this website due to their enticing new member promotion. The clothes were okay, but definitely not worth the full price without the discount. After getting tired of having to "skip" every month in order to not be charged, I attempted to call and cancel my account. I was on hold for 32 minutes before I was able to speak to a representative. Unless you are very diligent about canceling each month, I would take your business elsewhere.
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
Hello Heidi,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia