business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
Write a Review

About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Fabletics has a rating of 3.2 stars from 12,936 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
867
value
874
shipping
852
returns
613
quality
834
This company does not typically respond to reviews
Canada
1 review
0 helpful votes
Follow heidi X.
Unfollow heidi X.
Send Message
Share Review
Report Review

Couldn't be happier
May 19, 2022

Since I joined Fabletics the majority of my clothes have been ordered from them. I work physical jobs and need clothes that last, are comfortable, and that move with me - Fabletics have absolutely provided that! Their powerhold tights are my favourite, they are extremely comfortable and they don't go see through like many other brands do. Their sports bras are the only ones I wear - they provide support whether I'm fighting a fire, working on the wharf, or running my landscaping business. I have also been shocked at their ability to repel stains, there have been many times where I believed I ruined an item but they always seem to come clean in the wash! Honestly just could not be happier with their products!

Date of experience: May 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Heidi,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!

Best,
Lia

GB
1 review
4 helpful votes
Follow Yasmine s.
Unfollow Yasmine s.
Send Message
Share Review
Report Review

Terrible company!
August 18, 2016

Got conned into doing this vip member ship! It's not marks clearly how to "skip the month" and as a result you will be charged £44 quid a month for nothing! Spent 45 min on the phone today trying to cancel an order AND my so called membership only to be told I couldn't cancel my membership! And even though the woman I spoke to made it clear my Order had been cancelled I still found out they'd taken the money from my account! Disgusting company. Complete frauds! Stay away

Date of experience: August 18, 2016
South Carolina
1 review
1 helpful vote
Follow Ashley K.
Unfollow Ashley K.
Send Message
Share Review
Report Review

Terrible
August 24, 2020

Don't waste your money! You can get the same quality at target. And their customer service, what a joke! Took over a month to get my first order. Then the second order I just received after 29 days so nearly a month again and it's wrong! I preordered leggings and they sent me some generic black ones that I didn't order without so much as a call or email! I will never order from them again what a waste of money! So disappointed! And they do nothing to help on any format because you always seem to get a message back saying that format is no longer in use. Emails one line chat whatever. Fed up and will not give them my money again!

Date of experience: July 25, 2020
Cole N. Fabletics Rep
over a year old

Hello Ashley,

Thank you for sharing your experience with us. We are sorry to hear if you're unhappy with our products and services. We deeply value your business with Fabletics, so our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Belgium
1 review
0 helpful votes
Follow Catherine V.
Unfollow Catherine V.
Send Message
Share Review
Report Review

Irresponsible Marketing
September 6, 2020

Like many other customers, I unintentionally subscribed to their VIP membership and I only realised when my bank accounted was credited. Whilst I recognise my mistake, I can see through numerous reviews that I am not the only one. Customers shouldn't be tricked into subscribing into a scheme they don't understand (or even don't know about!) - this is irresponsible marketing and unethical business. I can only imagine how many vulnerable customers have lost money on Fabletics. The products were ok, but I will never purchase again from this company and will select businesses with a stronger ethos.

Date of experience: August 7, 2020
Cole N. Fabletics Rep
over a year old

Hello Catherine,

Thank you for sharing your feedback! We are sorry to hear if you're unhappy with the services we provide. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Georgia
1 review
0 helpful votes
Follow Alec K.
Unfollow Alec K.
Send Message
Share Review
Report Review

Poor Fit
March 5, 2022

I got 2 pairs of the shorts with liners in them. They constantly feel like their coming off or falling down when I bend over working out, which is fairly often. A size smaller and I probably wouldn't be able to bend over cause the liners would be so tight. They have no drawstring which makes it worse. The t shirt I got looks like it was on a hanger for years even after washing. The necks all stretched out while the rest of the shirt is snug. Extremely disappointed with quality and already cancelled membership. Your first order you get a good discount but not worth it. Paid $55 for 2 pairs of shorts and a t shirt I'll probably never wear, not worth it.

Date of experience: March 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for the feedback! We are sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you immediately to help you further.

Best,
Jane

Montana
1 review
0 helpful votes
Follow Leslie Y.
Unfollow Leslie Y.
Send Message
Share Review
Report Review

Website and App very glitchy and slow...
June 1, 2022

I like the products but have a lot of issues ordering. The desktop app and the website especially are glitchy. Often I can't get past the "look at these before you checkout" spot. When I click continue to checkout it glitches. Also, Fabletics runs out of my size constantly. So shopping is a very frustrating experience.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Leslie,

It is with great regret that we received your feedback regarding the website and options we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Minnesota
1 review
3 helpful votes
Follow Megan K.
Unfollow Megan K.
Send Message
Share Review
Report Review

Fabletics is ridiculously shady. I ordered a tank top and pants as part of the VIP promo. I'm pretty good at reading things, but I missed that they are going to automatically charge your credit card each month if you don't make a purchase. On top of that, my order took over a month to ship, and when I tried to call Fabletics, I had to talk to a computer, then the guy on chat told me it was my fault, and finally I had to call back to cancel my membership. What a scam!

Date of experience: October 29, 2015
GB
1 review
0 helpful votes
Follow Sam P.
Unfollow Sam P.
Send Message
Share Review
Report Review

Con artist
April 24, 2021

Ordered
some leggings clearly stated on website 2for £24 for VIP members upto 10 leggings. Got overcharged. Support team is ridiculous they say one thing one time then change there mind without informing you of change. Was told i will get refund but they changed there mind. Avoid at all costs.

Date of experience: April 24, 2021
Cole N. Fabletics Rep
over a year old

Hello Sam,

Thank you for writing a review! We would love to assist you further with the concern you had with your order. A representative from our Member Services Team will email you within 48 hours.

Best,
Dean

Canada
1 review
0 helpful votes
Follow Diana N.
Unfollow Diana N.
Send Message
Share Review
Report Review

Satisfied But.
October 4, 2022

The fit and quality of Fabletics gear always meets my expectations. But I seriously wish they wouldn't charge me automatically every month. I feel like I'm a hostage to purchasing and don't really have a choice.

Date of experience: October 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Diana,

Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Canada
1 review
2 helpful votes
Follow tina B.
Unfollow tina B.
Send Message
Share Review
Report Review

Terrible customer service
September 29, 2019

Been trying for days to receive a return label for a purchase refund as a Canadian customer. They keep sending emails that say your label is attached with no label attached (and the body of the email says your return label is coming soon!) and won't even provide the address for me to return the items! So frustrated! I cancelled my membership and now after reading these reviews am not confident that was done correctly. I shop online for clothing frequently and have never had these issues. Wished I had stayed away!

Date of experience: September 26, 2019
Ivy T. Fabletics Rep
over a year old

Hello Tina,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.

Best,
Ivy

Kansas
1 review
30 helpful votes
Follow Aaron M.
Unfollow Aaron M.
Send Message
Share Review
Report Review

I'm kind of shocked by how many people don't read the info on the site. This is a subscription service. It's pretty unfair to rate this company low when the only thing that's low is your IQ. Seriously, people, don't be idiots. I've loved everything I've gotten from Fabletics. They have very nice quality stuff, and I only wish they'd have more stock in tall inseams. Love their stuff!

Date of experience: November 22, 2014
Maine
1 review
0 helpful votes
Follow Samantha D.
Unfollow Samantha D.
Send Message
Share Review
Report Review

Terrible quality
September 24, 2019

I purchased a new pair (with tags) from Poshmark, so I could get a deal without signing up for the service that everyone is complaining about. They ripped after two Orangetheory workouts - cheap material. Super disappointed, because they were really, really cute!

Date of experience: September 21, 2019
Ivy T. Fabletics Rep
over a year old

Hello Samantha,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Connecticut
1 review
3 helpful votes
Follow Brianna M.
Unfollow Brianna M.
Send Message
Share Review
Report Review

This was my first time purchasing from Fabletics. I'm a college student, so initially the sound of an unknown charge ($49.95) being charged from my account scared me, so I looked for the skip-the-month button, found it VERY easily, and skipped the month. Nothing happened, no charge is on my account, and I just received my 2-for-24 leggings and they fit perfectly. I already have another order in.

I think the problem here is that people don't realize how to "skip the month" even though I got an email reminder and for future purchases I just put a reoccurring event in my calendar. It's really not that hard.

Date of experience: March 3, 2018
D M. Fabletics Rep
over a year old

Hello Brianna,

We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing Fabletics!

XO,
Sherry

Texas
1 review
0 helpful votes
Follow Estephania U.
Unfollow Estephania U.
Send Message
Share Review
Report Review

Things have changed
August 2, 2022

I have been a Fabletics customer for a long time. I have seen it go from not very good quality to super good quality, where as soon as Fabletics man came out, I got my husband to get an account. Now, I am not very happy with the quality. Yeah, the designs are nice, the material is great. But that is if you only buy sports clothing as athleisure. I run, do high intensity workouts. I cannot do those things with Fabletics' clothes unless it's all black, because of the embarrassing sweat marks! I would like to see some improvement there. Especially after the VIP price increase.

Date of experience: August 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Estephania,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Maryland
1 review
0 helpful votes
Follow Jessica B.
Unfollow Jessica B.
Send Message
Share Review
Report Review

Limited Sizes Available
August 1, 2022

I am a size L and rarely are there any size Larges available in any leggings I like, even when I get an email saying just arrived. Not sure what that's about but it's annoying enough to make me cancel my membership.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jessica,

Thank you for taking the time to leave a review. We are very sad to hear that the sizes you like are sold out and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Canada
1 review
0 helpful votes
Follow Terry B.
Unfollow Terry B.
Send Message
Share Review
Report Review

Mislabelled
December 1, 2022

Love the products that came but one pair of pants was mislabelled showing one size on package but actual product inside was a much larger size so required returning and still waiting for replacement which has added months to original date ordered

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Terry,

Thanks for sending your review! Your feedback about your order and our return process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Florida
1 review
0 helpful votes
Follow Adriana T.
Unfollow Adriana T.
Send Message
Share Review
Report Review

Favorite clothing
January 4, 2023

I'm obsessed with this brand. Love it. Good quality at a reasonable price. I like the benefits membership gives you, makes a lot of difference if you're not.
The website had improved at the begging it wasn't friendly to navigate but now it's better. Overall nice experience.

Date of experience: January 4, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Adriana,

We are glad you are enjoying our website and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

California
1 review
0 helpful votes
Follow Glenn H.
Unfollow Glenn H.
Send Message
Share Review
Report Review

VIP joke
April 8, 2022

I have no idea why someone would sign up for Fabletics vip program. I didn't even know I did when I made my first purchase with them. I just discovered this upon looking at some recent credit card statements. Pay $50/month just to get customer service that should be provided for free? And after seven months of paying, I still don't have enough vip points to spend in the store? I feel scammed, cheated, and stupid for falling into the trap. When you make that first purchase with them, be sure to look at everything at checkout so that you're not suddenly charged $50/month - for nothing! What a joke.

Date of experience: April 8, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to share your thoughts on the VIP Membership with us. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Texas
2 reviews
6 helpful votes
Follow Kaysha A.
Unfollow Kaysha A.
Send Message
Share Review
Report Review

Their shipping is slow. Usually takes 1-2 weeks to get your clothes.
I exchanged an item and had to call back twice. It took two months to get it. They didn't mail it out the first time.
Customer Service personnel are in another country. I believe it's India. So the whole English thing gets sticky.
This month I skipped the month and they still charged me.
Clothing quality is MEDICORE. They just don't last like they should. I've had Target workout clothes last longer.
Sports bra qualities are poor. They're for looks not for function.
This is NOT lulu lemon

Date of experience: December 7, 2016
Colorado
1 review
9 helpful votes
Follow Erin S.
Unfollow Erin S.
Send Message
Share Review
Report Review

Shady business
October 1, 2015

I signed up for this website due to their enticing new member promotion. The clothes were okay, but definitely not worth the full price without the discount. After getting tired of having to "skip" every month in order to not be charged, I attempted to call and cancel my account. I was on hold for 32 minutes before I was able to speak to a representative. Unless you are very diligent about canceling each month, I would take your business elsewhere.

Date of experience: October 1, 2015