business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,936 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
867
value
874
shipping
852
returns
613
quality
834
This company does not typically respond to reviews
California
1 review
0 helpful votes
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Shorts
October 1, 2022

I ordered a pair of shorts, in size large. They are very tight at the waist. I usually wear 34-36 inch pants/shorts, but it seems like these shorts were mislabeled perhaps? I can't wear them. Doubtful I'll be ordering again. Disappointed…

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi James,

Thank you for sharing your feedback regarding the item that you received! We always like to know what our members are thinking so we know where to improve.  Our Member Services Team will be contacting you immediately.

Best,
Kim

Oregon
1 review
6 helpful votes
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They don't stay up
June 12, 2020

Kinda disappointed in these fabletics leggings, for as much as they preach about "no fall" and "stays put" lies!
A+ for designs
F for staying on
Had to hold them up while I was jogging and while I was with my trainer boxing
It was uncomfortable and embarrassing having to constantly stop and pull them back up... (and yes I bought the correct size)

Date of experience: April 20, 2020
Cole N. Fabletics Rep
over a year old

Hi Erica,

We appreciate your feedback on your purchase! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best
Cathy

Florida
1 review
0 helpful votes
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Closet is now filled with Fabletics!
December 9, 2022

Just wow! A great workout clothing line. The material is first class, I really like the way it fits and looks on me. Highly recommend it to anyone wanting to look & feel good while working out. Flabetics is my go-to brand!

Date of experience: December 9, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Josny,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

North Carolina
1 review
0 helpful votes
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NEVER GOT MY ORDER!
June 13, 2024

I have ordered from you for well over a year and have had nothing but problems getting my things delivered! I actually just CANCELLED MY SUBSCRIPTION AND CLOSED MY ACCOUNT WITH YOU TODAY DUE TO ANOTHER ORDER THAT IS MISSING!

Date of experience: June 3, 2024
Minnesota
1 review
0 helpful votes
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Pleasantly surprised
June 5, 2022

Amazing fabric. I put it on, expecting to be disappointed with the fit because that's how online ordering goes often times for me. But these not only looked great on but felt great on as well. I'd say very true to size. Honestly I would order more, but I got in on a deal for this order, and that's the only reason I placed it. Because otherwise $#*!'s expensive. Glad I caught the deal when I did!

Date of experience: June 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jessie,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Arizona
1 review
0 helpful votes
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Great Leggings, misleading business model
September 30, 2020

I absolutely love the leggings from here; however, if you sign up for the membership it's very misleading, stating you can "skip" months that you don't see anything you want to purchase. If you skip the month it doesn't "skip" anything. All that does is add your $50 to your account so you're still billed each month no matter what. Additionally, you can not cancel online. You have to call and when I called I was the 284th caller and waited for 2+ hours to get through. Such a crap business model. I'd rather pay full price when I need new leggings than be charged $50 every month just for a 25% discount.

Date of experience: September 4, 2020
Nelle P. Fabletics Rep
over a year old

Hello Amber

Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle,

Virginia
1 review
5 helpful votes
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You're automatically charged ~$50 every month unless you log onto their website and elect to 'skip' the charge within 5-day period each month. You can't stop the recurring attempts to charge without calling their phone number, where they force you to sit and listen to minutes of sales spiels (I actually didn't make it until the end of the spiel it was so bad). They rebuff attempts to cancel accounts via email.

Customer service is intentionally unhelpful and obtuse - they're trying to create so much friction to disengaging with the company that you just give up. It is a terrible, terrible way to do business and it's really biting them. Here's a tip: if your product sucks so much that you have to slime and manipulate your way into keeping customers, you should probably just give up.

I strongly encourage anyone dealing with an unauthorized charge from this company to dispute it with their card issuer and place a stop-debit on the merchant.

Date of experience: October 9, 2016
Maryland
2 reviews
8 helpful votes
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I made one purchase from this company and while I liked the outfit I bought, I was charged $49.95 monthly since then without my knowledge. I will NEVER shop with them again. I called and was told that I will be refunded the charges which is fantastic, but it never should have happened to begin with. Beware of this company. It's definitely not worth it.

Date of experience: May 7, 2015
Florida
2 reviews
31 helpful votes
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I first signed up with Fabletics for their $25 outfit deal. It was made very clear that I would be signing up for a VIP membership and that my card would be charged $50 a month unless I skip the month in the first 5 days. Even when I missed the 5 five days twice they have always given me a refund. And whoever said they are expensive and mediocre quality must never have bought athletic wear before. Check out Lululemon where you easily pay anywhere from $80 upwards for just a pair of capris.
Fabletics clothes are funky, fun and good quality. I've been with them for almost a year now and have bought several outfits from them.
In case you're wondering, no, I don't work for them and no, I didn't get paid to write this review.

Date of experience: June 15, 2015
New Hampshire
1 review
0 helpful votes
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Canceled orders
April 1, 2023

I have attempted to place orders numerous times over the last couple of years. The order doesn't process and I will get an email stating they had to cancel my order giving 1 of two reasons. Either they could not process my credit card ( yet when I forget to skip membership for the month, they have no problem processing my credit card on file) or it's an inventory issue. It has happened so many times that it is not worth the trouble and I have been waiting to use my credits so I can cancel my entire membership.

Date of experience: April 1, 2023
Chad A. Fabletics Rep
over a year old

Hello AnnMarie,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your orders. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

California
1 review
0 helpful votes
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Not happy
August 1, 2022

I've was a member for a long time was happy the first year but after had problems with shipping and receiving my packages. Then I noticed the quality of clothing just got cheap and fabrics shrunk really bad like the cotton shirts. For the cost of the clothes lol expected better quality! I stuck with you guys thinking it would get better but really didn't!

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Cristina,

Thank you for sharing your experience with our VIP membership and the products we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

New Jersey
1 review
0 helpful votes
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Very unhappy
January 27, 2022

I'm just so upset with the customer service with shipping time!

Order number *******875 was placed on 1/2/22 and it is now 1/27 and I have not received nor gotten any updates on it!

I also ordered the pink cheetah valentines pants and the sizing on the was completely off and there was a hole in the seem of the waistband.

Please help rectify this!

Date of experience: January 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Nichole,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you right away to assist you.

Best,
Zeth

California
1 review
1 helpful vote
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Not what I expected
April 19, 2019

Overall my experience wasn't terrible. I did have some issues navigating the website and was not happy with the quality of leggings I received. The websites search engine does not bring up items with the same keyword searched for and the items on the site are listed over and over again. Rather than being listed once by style then with other color options shown below. Trying to locate exactly what you are looking for with an inaccurate search engine and repeated items was quite frustrating. The leggings themselves were very sheer which is sad coming from a company who stands by squat proof material. The other pair I ordered were not labeled correctly because I was unable to get them past my thighs. Both leggings I ordered were a size small, but I think one was actually an XS. I returned the items and am willing to give this company another try before choosing to cancel my membership.

Date of experience: April 15, 2019
Ivy T. Fabletics Rep
over a year old

Hello Alexsys,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,
Ivy

California
1 review
0 helpful votes
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I joined the member as the NEW VIP coupon, and I bought a bunch cloth and I loved the style and quality. However, since I got all I need for sometime on my first order, I've tried to skip the month for 3 months, every month I will click "skip the month" on the first day. However, only first time worked, the last two month although I clicked the button but looks like it didn't got through. I doubled checked my inbox, I didn't receive the "skipped the month" email like the first time. This is still a puzzle for me, why when I say the confirmation on "skipped the month" on the web but it didn't go through. Now I am forced to spend the two credit I got.

Date of experience: May 7, 2024
GB
1 review
0 helpful votes
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If you think that you're getting a deal for 2 leggings at the price of one think again, you instantly get put onto a VIP membership and if you don't skip the month between the 1st-5th of each month £54.99 comes out of your account. I will never buy from here again, very sly way they do it to get more money out of you.

Date of experience: June 8, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jody,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Georgia
1 review
0 helpful votes
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Returned my Order Without My Consent
December 12, 2023

I placed a large order of Christmas gifts on 11.25.23. Tracking showed it arrived to my hometown 12.3.23. It said it would be delivered on 12.12 (which was a little weird it'd take that long to get to my house). I received an email on 12.12 saying my return was initiated. I never initiated a return and the tracking site still said it would arrive on 12.12. I called Fabletics immediately. They said they could try and reprocess my order but only 4 out of the 9 things I ordered were in stock! The things not in stock were my gifts. They were not helpful and when I tried to understand how this could happen, the answers made me more confused. They kept saying they were sorry but offered no solution. I will never order from Fabletics again.

Date of experience: December 12, 2023
Mary L. Fabletics Rep
over a year old

Hello Heidi,

Thank you for sharing your experience with your order and the items we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Canada
1 review
0 helpful votes
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Fabulous Fabletics
May 19, 2022

I have been purchasing my fitness, yoga and Pilates work out outfits from Fabletics for years now. Even just going for a walk, on the treadmill, yoga mat, Pilates machine or gardening outside, these outfits are my 'go to' move-ability companions. I love the movement the materials allow and the comfort afforded on relaxing days. I am not, by any means, an exercise buff due to Rheumatoid Arthritis and it's limiting factors. When I am capable and am getting out there, Fabletics exercise outfits are my favoured. Looking good while focusing on stretching and mobility is a bonus and a capability booster too!
Thank you for keeping me fabulous and capable Fabletics designers! I am very pleased with your products.

Date of experience: May 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jacquie,

We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

GB
1 review
3 helpful votes
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STAY AWAY!
March 7, 2017

Like a fool I bought the discounted outfit which seemed a fabulous deal but which I never received. They said I did. Live in a very safe rural area and have never had parcels go missing. Then the £44 monthly charges started despite my emails requesting cancellation and a refund. No reply to emails and ringing is hard. They are all trained to get you to stay in and 'spend you growing credits'. They should be investigated and closed down. Do yourself a favour and walk away. So many fantastic options on the high street for Activewear.

Date of experience: March 7, 2017
Illinois
1 review
0 helpful votes
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Great company!
May 27, 2022

Great company, great clothes, great deals! The only thing that kinda sucks is their capris and almost everywhere come 2 inches above the ankle bone. A true capri should be mid to upper calf. I work in a very hot place and self esteem is too low for shorts. Unfortunately with the now days capris keep my ankles cool. So there's that.

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Amber,

Thank you for sharing your feedback regarding your shopping experience! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Wisconsin
1 review
0 helpful votes
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Great Workout Wear
July 1, 2020

I've loved nearly every piece of workout wear from Fabletics. Their leggings are the absolute best, I especially love that they include pockets on most all of their styles. Also their bras are cute and comfy! Leggings are not see through and I can always trust them to feel nearly weightless and not roll down so I can focus on my yoga practice or workout.

Date of experience: July 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Jamie,

Wow! Thank you for loving our great products! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them! You can surely expect great styles on the website!

Best,
Nelle