business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,936 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
867
value
874
shipping
852
returns
613
quality
834
This company does not typically respond to reviews
Missouri
1 review
1 helpful vote
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Great athletic wear!
October 4, 2020

I love everything I bought! The only downfall is there are regular calls needed to customer service for promo codes not working, gift cards not working, and checking on items availability because the site is not up to date... that being said... it's totally worth the trouble to get some of these great deals on leggings and things! Powerhold is my favorite! There is a learning curve to find out which styles will be your best fit, but once you find it, it's smooth sailing.

Date of experience: October 4, 2020
Maryland
1 review
1 helpful vote
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I saw an ad with Kevin Hart and I liked the shorts so I bought them. But the next thing I know is I was (thanks to the fine fine print) subscribed to a membership and my card got charged for frigging $49 bucks 3 times, 2 times after actually canceling the membership and getting a refund for the first time. They bank on your stupidity, so if you are stupid fabletics is for you.

Date of experience: August 9, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Akshay,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our VIP program. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Texas
1 review
0 helpful votes
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It's been almost 3 weeks and my order has yet to ship. I was told I would receive free 2 day shipping due to the delay but my account still shows standard shipping. I cancelled my membership because of this today. I placed orders from 3 different companies on the same day and have received all of them. I understand things are slower now but this is rediculous. I wish I would have ordered from a different company. You would think with as much as they advertise they would be more professional, but judging by their low rating and poor reviews posted here they are not too concerned with bettering business operations or quality.

Date of experience: May 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Danielle,

Please accept our sincere apologies for the inconvenience you may have experienced in regard to the shipment of your order. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Dean

California
1 review
17 helpful votes
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Thank you reviewers
January 31, 2016

Thank God for people who shared their horrible experiences so that I could be spared the drama. I had a feeling before I typed my cc#... So I google these reviews...
I agree the site is confusing with false price advertising. God bless you all who stopped me from the drama and headaches!

Date of experience: January 31, 2016
New York
1 review
0 helpful votes
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They're good
April 2, 2023

Overall I like fabletics but sometimes the fit can be weird. I often find the waist is tighter but the hips and butt are roomy. Some of the materials do not stay put when you're working out and I'm constantly having to adjust them. My favorite is the powerhold because it stays in place and has the best fit. They are made well. I've never had any pilling or loose seems.

Date of experience: April 2, 2023
Allison C. Fabletics Rep
over a year old

Hello Michele,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product sizing. Our Member Services Team will reach out to you right away.

Best,
Allison

Maryland
1 review
18 helpful votes
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What a SCAM!
September 13, 2014

What a SCAM! In the 'fine print' it mentions the $ 49.95 monthly charge. Seriously? Why on earth would you need to subscribe to an athletic clothing company? If there was a way for Kate Hudson to see what people outside her bubble really think about her ripoff business and she cared maybe she would fix this mess.

Date of experience: September 13, 2014
Georgia
2 reviews
0 helpful votes
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Was told can't expedite order, because it's custom. How hard could it be to stick and expedited shipping label on the box instead of a regular one? I'm even wiling to pay for it, but since the option in their drop-down menu does not exist, then it seems a simple tax is just impossible. When I pay $200 for a jersey, I expect a customer service to match.

Date of experience: September 10, 2023
Mary L. Fabletics Rep
over a year old

Hello Adrian,

Thank you for sharing your experience with having expedite shipping on your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

California
1 review
0 helpful votes
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Their best are for new clients only.
April 2, 2023

There's a sale every day but it the same stuff over and over. I can't tell the difference from one legging to the next and instead of showing one style and listing all available colors, they make it look like there's all these different styles and make you scroll through all of the same things. The best sales are given to new people just signing up, and after that the prices and sale prices are never as good. I've found the site to be slow, and the customer service reps have not been customer friendly at all. I'm thinking of discontinuing but need to spend my member credit first. I'm finding it difficult to sing a thing I want in the color and size I'd like to have it in. I'm very disappointed all around.

Date of experience: April 2, 2023
Allison C. Fabletics Rep
over a year old

Hello Madeline,

Thank you for taking the time to let us know about your thoughts on the products, sales, and prices we offer. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

California
1 review
0 helpful votes
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Great product and customer service
February 3, 2022

I was sold on trying out Fabletics because of the sale they were offering. The product is wonderful and high quality. I decided to cancel my membership because I don't need new workout gear every month (I mean really, who does right?), and the customer service rep made it really easy to cancel.

Date of experience: February 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Brittany,

Happy to hear that your concern was taken care of! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Illinois
1 review
0 helpful votes
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Scam
May 2, 2023

They lock your credit card in and won't let you delete it and if you forget to go cancel the "membership" between the 1st and 5th of the month you're automatically charged $60.
I did not sign up for it in the first place and suddenly saw a $60 charge. Makes no sense

Date of experience: May 2, 2023
Lia B. Fabletics Rep
over a year old

Hello Ben,

We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

North Carolina
1 review
2 helpful votes
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Stay Away
June 12, 2019

Customer service does not really exist. Placed on hold indefinitely on the online chat and over 30 minutes hold to cancel membership. Their shipping and order processing times are pretty ridiculous considering the competitors they have and their clothing is so-so for the price. Not worth the hassle to purchase sub par products.

Date of experience: June 10, 2019
Ivy T. Fabletics Rep
over a year old

Hello Mitsuru,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Pennsylvania
1 review
0 helpful votes
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Consistently excellent quality/customer service
February 1, 2023

I have a pretty large Fabletics collection at this point, and I've never been disappointed with quality. The ONE isolated time I did receive something with a makeup stain, it was immediately replaced for me at no charge for the return shipping. I just love this brand and will be a lifelong supporter!

Date of experience: February 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Ashleigh,

Your love and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!

Best,
Mary

Arkansas
1 review
0 helpful votes
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Good Product but dislike Membership
July 7, 2019

I've ordered leggings and one top. The leggings were great quality, the top ran quite large. I do struggle to make the top work. What I dislike is, even I return they will provide a credit. The problem with the credit is that you have to use it on regular price items and cannot combine with any deals, discounts, or sale items. So MY money cannot be spent the way I would like it to...

Date of experience: July 4, 2019
Ivy T. Fabletics Rep
over a year old

Hello DeDe,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

California
3 reviews
0 helpful votes
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Quality is Subpar
March 1, 2023

I've been using Fabletics for a few years and used to really enjoy the leggings. I've never liked any other item, including bras, shirts, shoes, and bags, finding them to be of low quality fabric or build. Over the last year, the quality of the leggings has also gone down. The sizing is always way off and the fabrics keep getting thinner. Lately i find they fit more like the leggings at a cheap department store instead of a high-end athletic company. I have canceled my subscription

Date of experience: March 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Amber,

Thank you for providing feedback about your experience with the products you got from us! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

New York
1 review
0 helpful votes
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Whatever
July 1, 2022

Not sure why i continue my 'membership' here. The items ive gotten have been nice - but your sport bra's just dont ever fit right. The last outfit i got - the top was described as a bra - but it offered absolutely no support at all - so its not really a bra - but a top.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Stacey,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Washington
2 reviews
0 helpful votes
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The leggings are evrything.
July 1, 2020

I've loved every pair of legging and capris. I did buy a pair that had no phone pocket which was very unfortunate. But oh man do they fit great and are incredibly comfortable.
I will say tho the reason for only 4 stars is none of the sports bras or tanks fit right. Its all made for small chested women. And that I am not.

Date of experience: July 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Anita,

Thank you for sharing your feedback regarding the size of your purchase. We value your feedback so, our Member Services team will be in touch with 24-48 hours to assist you further.

Best,
Nelle

Canada
1 review
0 helpful votes
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Underwhelming
October 1, 2022

As a male the selection and monthly drops sre pretty limited and disappointing. There's nothing special about the designs, and most of all, the price increase for your monthly credit just isn't worth it (depending on item). I can't justify a shirt or shorts for $60, Im in Canada so my credit is more,. You're better off paying for the item via card. I've been a "VIP" for over a year and the only time I've benefitted was the day I signed up and had access to whatever VIP pricing sale was at the time. On a positive note the items I have purchased are decent quality and comfy.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Curtis,

Thank you for sharing your experience with the monthly member credit and the items we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Mexico
1 review
0 helpful votes
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The only pant is very inconsistent
November 1, 2021

The first pants I bought where slimmer and tighter from the bottom. Now you are just making them straight and loose and they fit like regular boring pants. Also I've ordered several pants at the same time and one varies too much from the other, meaning that your quality control is very loose.

Date of experience: November 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello David,

We are sorry to hear if you are unhappy with our sizing. We will contact you within 48 hours for further assistance.

Best,
Nelle

Washington
1 review
5 helpful votes
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Total Scam
December 20, 2018

My wife thought she was buying pants. One of the pants had a hole in it out of the package. Got charged $50 for a "membership" that she received nothing for. Horrible cheap product, predatory billing practices. Avoid at all costs.

Date of experience: December 17, 2018
Ivy T. Fabletics Rep
over a year old

Hello Eric,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Canada
1 review
0 helpful votes
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Generally Good
October 4, 2022

The biker shorts have an amazing fit and I'm glad both full lengths and shorts have pockets. I only wish the full length bottom will stay put. This is a problem for most sport gear the keep sliding off my waist.

Date of experience: October 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ojiugo,

Thanks for sending your review! Your feedback about our product style and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth