business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
California
1 review
2 helpful votes
Follow Denise H.
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I think your company should be ashamed of themselves for advertising on the WHO website that counts the number of people who are sick and dying of this virus. To make it even worse your company only began when it became popular to start checking the numbers. Does that make it right. Donating 5% doesn't either. You make 95% off of every sickness and death. How low.

Date of experience: April 3, 2020
Cole N. Fabletics Rep
over a year old

Hello Denise,

We sincerely appreciate the feedback you shared. Rest assured this feedback will be forwarded to the appropriate team. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Massachusetts
1 review
13 helpful votes
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Fabletics = CROOKS!
June 12, 2015

I "signed up" without my knowledge for their VIP membership. By purchasing items from this site, you are "agreeing" to be charged $49.95 monthly unless I opt out or select items to purchase before the 5th. This would be fine, but the catch is that THEY DO NOT NOTIFY YOU! They simply take the money out of your account until you realize it. This is extremely sketchy and they are relying on folks not checking their bank statements in detail. Please avoid this company. They are a bunch of crooks! In the end, I was able to call and cancel my "subscription", but I'm out $150. I dread to imagine how long this would have gone on for had I not checked my bank statements sooner...

Date of experience: June 12, 2015
Arizona
1 review
0 helpful votes
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AMAZING!
December 1, 2022

I had heard many reviews on Fabletics Leggings, and held off on a buying any for many months because the reviews were not the greatest... But after ordering two pair of leggings, this will forever be the only place I order leggings from. They were Thick, Comfortable, and over all very Cute in style. Do not hesitate to buy as you will be very happy you did!

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Phoenix,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!

Best,
Renz

Canada
1 review
0 helpful votes
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Good, but could be great!
December 1, 2022

I really like Fabletics, the quality, the styling but the monthly auto thing is terrible. I always miss the email to skip, then by an off chance I do catch it, I click the link and can't find the skip because I'm on my phone and it's all jumbled. It's just not sustainable for busy people who have little time to go searching on how to skip.

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Roni,

We appreciate the feedback you shared regarding our skipping option. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Washington
1 review
0 helpful votes
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STILL HAVENT RECEIVED MY ORDER
February 4, 2023

I wish no stars were an option. I ordered my order on December 26 and it's currently February 4 and I still haven't received it. I paid for express shipping which was additional $15 and my order still hasn't come. I open my tracking link all week these past few weeks and it still says the same thing. I have called Fabletics numerous times, and they keep proceeding to tell me to due to the weather which is hard to believe because I tried to file a claim with FedEx and they said that they haven't even received my package yet to their facility. Hopefully I receive my package this month.

Date of experience: February 4, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Amaryce,

It is with great regret that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

California
1 review
1 helpful vote
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Forced Member Credits not worth anything
January 10, 2022

The customer service sucks. They will charge you $49.95 for being a "VIP" member, but you can skip. However, I forgot to skip one month and now I was forced to spend this credit. I just wanted to buy a pair of shorts and socks. They would only apply the credit to the shorts which were priced at less than $40 so I am forced to overpay for a pair of shorts. They don't care and even gave me the example that they will allow you to spend these $49.95 member credits on a $5 item and there is no recourse... that is a scam. Shipping takes forever as an added bonus...

Date of experience: January 10, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Thomas,

Thank you for the feedback! We are sorry to hear that we have disappointed you with our product and services. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.

Best,
Jane

California
1 review
0 helpful votes
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Long time member
September 1, 2022

I have shopped with Fabletics for several years. In the beginning I was impressed with the quality and style of the clothing. I have purchased numerous items for myself and my daughter over the years. Lately, not so much. Quite a few of the items offered now are not sensible for workouts (example: Extremely short tops-especially for taller women). Additionally, the workout bras are not supportive enough for women with larger breasts especially for runners. Have gone to Lululemon for ones that offer adequate support. This past winter I did purchase several of your sweatshirts. They were soft and attractive. Thank you.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Carol,

Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

California
1 review
3 helpful votes
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Total scam - beware!
April 12, 2019

This is a SCAM - beware! The product itself is very low quality. Very uncomfortable and clearly poor quality overall. Also, be very careful. Once you order anything, you're signed up and they keep your card information and charge you $49.95 each month. Once I realized what was going on, I called to cancel and get reimbursed for "credits" I was not going to use. They refused to reimburse me as once you are charged, it is turned into a "credit" and then cannot apparently be processed as a refund. Even if you don't plan on using it. This is a total scam - be careful!

Date of experience: April 9, 2019
Ivy T. Fabletics Rep
over a year old

Hello Kendall,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.

Best,
Ivy

Nevada
1 review
0 helpful votes
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Disappointed with process
July 4, 2021

The clothes have been fine, nothing super extraordinary but the process is frustrating. My size is usually sold out within minutes of me getting the email for new products each month. And when you do buy they take forever to arrive. They send you an email saying your items ship before fabletics has even gotten it to the carrier. So your items sit there for days/weeks until they get to the carrier and then all the time it takes the carrier to get it to you. Plus the carriers used seem shady and unresponsive. My first order with them was with the carrier for weeks and then I called to ask what happened with fabletics and it arrived the following day at my door.? The clothes are cute but not worth all the hassle. I'm trying one more shipment to see.

Date of experience: July 4, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Ashton,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping process. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Ohio
1 review
1 helpful vote
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I tried for the first time and did not like fit of either pair upon arrival. I called and tried to return. No one was able to help me. To this day, they are still packaged in same packaging and sealed and placed on my dresser to never be worn. I will never purchase an item again, nor will I refer anyone do so. I paid for products that I did not like, never wore, and could not return. Very disappointed.

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kristen,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

California
1 review
10 helpful votes
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Great clothes, irritating business model
April 14, 2021

I love the clothes and they're high quality for good price, but the business model of offering discounted clothes only if you maintain a monthly membership is frustrating and feels predatory. I need to log in within a few day window every month to postpone and if I forget then I am charged a good amount of money. That money is converted into credits which I then lose if I stop subscribing. It's the Audible model, holds people hostage, and I hate it.

Date of experience: April 14, 2021
Cole N. Fabletics Rep
over a year old

Hello Christa,

Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Florida
1 review
0 helpful votes
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Never received product
July 3, 2022

We we at Disney Springs and placed and paid for an order to be shipped to our home since the sizes needed could only be found online. Have never received the order and no communication as to why. I've tried calling customer service with no response.

Date of experience: July 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kathleen,

Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Illinois
1 review
0 helpful votes
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Hit or miss
March 20, 2022

I like the first couple items I purchased. However, the last couple pants have been disappointing in quality. One pant arrived with a hole and the other was a light color and too transparent. I also notice the knees and butt stretch at the end of a daily wear and the color fades around the seams after washing bright or dark colors. I plan to cancel my membership soon

Date of experience: March 20, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Elizabeth,

Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Minnesota
1 review
0 helpful votes
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Comfy
September 1, 2022

They are super comfortable leggings, and I got shorts to swim in too and they work great for that. But maybe I got the wrong material for the leggings? TMI maybe, but I'm a runner and I butt-sweat'd through them way too badly to wear them to the gym. Like, it looks like I peed myself if I'm being frank. Whatever material they are make sweat pretty obvious even with black. Which I mean, in the end who cares right? But it is a little awkward for someone like me who can't help but care lol. That's why I docked a star because they're expensive, and I was hoping to have them in my gym attire rotation. I have a pair from target that are a different material and I sweat the same but you can't see it.

Anyway, I've started working out at home now some of the days and I'll wear them then instead, but just be aware of the material and what you plan to do in them/if you're a heavy sweater. They're very cute though, especially the twisty hem ones.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Danielle,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Kentucky
1 review
4 helpful votes
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Let me start by saying that I usually have problems with a lot of leggings. They sag on me and a lot of cotton based ones really irritate my sensitive skin. I do not have these problems with my fabletics leggings and I am SO comfortable in them all day long. They're incredibly high quality!

The reviews on this website are simply unfair. It was never difficult for me to understand and read that I was signing up for a subscription and that I would be charged if I didn't skip. This is not Fabletics fault, this is the consumers fault for not paying attention! It's so simple to pay attention to what you're signing up for.

One downfall on the fabletics side is that once you pay $24 for two pairs of leggings, their regular VIP prices seem outrageous (and they truly are). It's hard to pay so much for something that you've already gotten so cheap.

Date of experience: October 3, 2017
Sherry E. Fabletics Rep
over a year old

Hello Olivia,

We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review! We will definitely share this suggestion to the proper team.

Best,
Sherry

Netherlands
1 review
7 helpful votes
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Scam!
February 9, 2017

Be very careful with this website! DO NOT BUY ANYTHING! Bought something once and got automatically enrolled to this subscription that you have to pay 50 euro per month! Lost 100 euro without even realising! Cannot get my money back!
Also the material of the clothes is low quality!

Date of experience: February 9, 2017
California
1 review
0 helpful votes
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Love the quality of the leggings.
May 1, 2023

The quality of the leggings/shorts is amazing. I usually stick to purchasing "power hold" for workout leggings and I will buy "pure luxe" for lounge leggings. The shirts, jackets, sports bras etc. can be a hit or miss. The customer service is pretty great, they are very understanding and know how to get straight to the point/solution. The only issue I have ever had is that I cannot check out my order on the mobile app. I always have to call and authorize the agent to complete the transaction for me, which has never gone wrong for me but it is annoying to have to call every time. I can check out if I log onto the website, but sometimes the deals are on the mobile app only. Overall still great.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Cynthia,

Thank you for taking the time to let us know about your thoughts on the items you got from us and the mobile app. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

Arkansas
1 review
2 helpful votes
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Came across this add around Christmas time advertising leggings at really good deals. That's how they get you by cheap prices on products and somewhere they ask you to agree to a $59.99 membership fee! They send you emails giving you an option to "Skip the month" so stay on top of you emails or it will cost you! You have to call to cancel the membership and will not refund your money! Just be aware of this company!

Date of experience: January 12, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Utah
1 review
5 helpful votes
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I wanted to try these, bad. I ordered the introductory 2/24, and then heard from a friend that they will bill you even if you try to skip. I was in a panic. Next day I cancelled, but lo and behold, they had not even shipped them out and instead cancelled the order. They dont want to honor THEIR OWN offer? VERY bad faith. I will not stop in spreading this truth about this company. A better way to do business is to let anyone who tries them let the product speak for itself. A company is only as good as its customer care!

Date of experience: October 5, 2017
Sherry E. Fabletics Rep
over a year old

Hello Lexie,

Sorry if your order was canceled after you VIP membership cancelation.

Best,
Sherry

California
2 reviews
0 helpful votes
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Not happy!
May 15, 2024

Yoga pants just ok, then they put me on a monthly VIP program. All they did was charge me an OUTRAGEOUS FEE & it got me nothing. $59.95 for a couple of points that didn't get me anything. SCAM, don't fall for it.

Date of experience: May 5, 2024