business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Alabama
1 review
0 helpful votes
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Out of stock/size differences
April 14, 2021

Since joining fabletics, I've had a hard time finding things in stock. When I do finally snag something, I feel
The sizes are never the same. I'll get a large and it's huge so then a medium and it's way to small. Everything is a struggle.

Date of experience: April 14, 2021
Cole N. Fabletics Rep
over a year old

Hello Courtesy,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

GB
1 review
0 helpful votes
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Fabletics is tricky
June 1, 2022

Fabletics raised their monthly fee and I have tried to leave them 4 or 5 tines they promise better services to no avail. I also am still waiting on a replacement item that has yet to be sent to me. I am going to again try to leave this sham of a program this month. And hopefully they won't pull money out of my account

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Darlene,

Thank you for sharing your feedback regarding the VIP membership! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Canada
1 review
0 helpful votes
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Good quality but membership not great
September 1, 2022

The clothes are great but expensive. Often additional charges for items plus shipping in some circumstances. They also only give you a 5 day window to skip the month so if you can't do it within those dates you are charged a credit. It is not great for anyone on a budget.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kelley,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Illinois
1 review
3 helpful votes
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I bought one of their outfits for the $25 intro price. A month later they charged my card $49.95 and that charge was labeled as recurring. When I called they immediately agreed to reverse the charge. I think it's a scam - they are betting that people will not call dispute the charges.

Date of experience: February 19, 2014
New York
1 review
0 helpful votes
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Trash site
December 3, 2022

They charged me for VIP even though I clicked skip on the first of the month. The page must've not appropriately submitted. Either way, the system is obviously meant to take money from unsuspecting customers, and while I don't need the money, others might, and this is an $#*! thing to do.

Date of experience: December 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Daniel,

Thank you for your feedback. Our Member Services Team will contact you right away to address your skipping concern.  

Best,
Renz

Michigan
1 review
0 helpful votes
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Additional Fees?
May 4, 2021

The addition of over $20 in taxes and import fees is probably doing to be the thing that ends this.
Maybe other companies are folding these things into the prices for items, not sure. What good is the membership abs free shipping if we are paying $20 just to get the items?

Date of experience: May 4, 2021
Cole N. Fabletics Rep
over a year old

Hello Carly,

Thank you for sharing your feedback regarding our payment process. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Canada
1 review
2 helpful votes
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I've ordered some good items from fabletics and I like their yoga pants. However, I'm going to cancel my membership. It's too much of a hassle when things don't fit and it's easy to forget to skip a month. As a Canadian, it's also becoming too expensive because of the exchange rate.

Date of experience: December 18, 2017
New York
1 review
0 helpful votes
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Very satisfying
February 1, 2023

I already bought pants, shirts, one jacket, and boxer briefs and I am happy with the product. The only thing is that it did take some time to receive my shipments, but overall I am very satisfied. One last thing, the prices are very economical especially if you become a vip member.

Date of experience: February 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Victor,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Washington
1 review
0 helpful votes
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Great BLM shirts and the best leggins
July 9, 2020

I ordered 2 BLM shirts for my mom and I and we love them. They look great. The size is a little larger than expected, but that isn't a problem because we both like our shirts a little loose. I also think it's great that the proceeds are going to the NAACP. Totally worth the purchase.

Also, I have tried so many brands and was reluctant to spend the money to try their leggings, but they are absolutely amazing and worth every penny. They're comfortable, durable, and cute! Customer service has also been helpful and amazing when I had questions.

Date of experience: July 9, 2020
Cole N. Fabletics Rep
over a year old

Hello Colleen,

Wow! We are happy to hear that you and your mother love the item you bought! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!

Best,
Nelle

Washington
1 review
1 helpful vote
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I hate that I cannot cancel or pause my membership online, but I have to put up with a high-pressure phone call to cancel. Go ahead, steal more of my time. I figure logging in to skip each month takes less time than talking to a high-pressure sales person to cancel. Then occasionally I see something I like and buy the credit for that month. I still hate that Fabletics does business this way (even though I'm proof that it works)

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jana,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership.  Our Member Services Team will contact you right away.  

Best,
Allison

Mississippi
1 review
3 helpful votes
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Customer Service
November 28, 2020

I just cancelled the membership after 1 month. I forgot to skip last month, and was
Charged. An email reminder would have been nice. I had 49 that I wanted to use, and everything in my size (medium) that I needed was out of stock.
Tried to use a coupon they gave me more an app, and did not work either.
To much to deal with, when I reached out to them via chat - I got disconnected twice.
I finally ended up calling and cancelling. Just to much to deal with for placing an order!

Date of experience: November 28, 2020
Cole N. Fabletics Rep
over a year old

Hello Giselle,

Thank you for sharing your feedback regarding the overall experience you have encountered with Fabletics. We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Nelle

Massachusetts
1 review
0 helpful votes
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Nothing ever in stock
December 1, 2021

Nothing in my size is ever in stock. There's no way to filter to show in stock only. I've also skipped several times and somehow still get charged the membership. Overall not a great experience. I used to love the fabrics and fit but this has also declined overtime.

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Ashley,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Utah
1 review
4 helpful votes
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It's a sham
January 23, 2019

You pay a monthly fee for the slowest shipping ever. We got some leggings and there was a hole in one of them. Shipped them back and still waiting on the replacement several weeks later. It's a terrible business model and is only frustrating. The customer service was nice.

Date of experience: January 20, 2019
Ivy T. Fabletics Rep
over a year old

Hello Bob,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Kentucky
2 reviews
0 helpful votes
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Return policy needs work
June 12, 2020

Ordered Christmas presents for my wife. Planned early this year and purchased well in advance. When products didn't fit she was unable to return due to the return window being over. Needless to say we're not going to purchase anymore products and will return to her normal lulu outfits.

Date of experience: June 1, 2020
Australia
1 review
0 helpful votes
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Always great
April 6, 2024

I love all my Fabletics products. They are long lasting, comfortable and stylish. They were there for me when I was regularly weight training 5 days a week, and then there for me through pregnancy and postpartum. I just wish that there were Fabletics stores in Australia that I could go to.

Date of experience: April 6, 2024
Chad A. Fabletics Rep
over a year old

Hello Chloe,

Thank you for taking the time to leave a review and your feedback about our stores is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Connecticut
1 review
0 helpful votes
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Ripped off
June 12, 2020

I signed up for VIP and got charged an extra 49.95 and 47.75 for not cancelling fast enough after the initial deal for leggings for $24. I'm a broke college kid just trying to get some leggings and this company just took 100 dollars from me for absolutely nothing.

Date of experience: April 9, 2020
Cole N. Fabletics Rep
over a year old

Hello Sandra,

We appreciate the feedback you shared! We value your business with Fabletics. Our Member Services team will get in touch within 48 hours for further assistance.

Best,
Nelle

Florida
1 review
0 helpful votes
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Scam
December 15, 2022

I saw on instagram 80% off to be charged later on $59 for a monthly membership I had no idea about it. I called customer service and the man in the phone admonished me to pay attention next time I order something on sale—- keep your clothing and scam

Date of experience: December 15, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Louisiana
1 review
0 helpful votes
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Deceptive business practices
May 27, 2022

Great product; deceptive sales gimmick.
The fact that you charge a monthly fee should be boldly presented in the beginning and not hidden in the small print. I would not have ordered had I known this up front. I will not order again considering that deception pisses me off.

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Dee,

Thank you for sharing your experience with our products and the monthly member credit charge. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

California
2 reviews
0 helpful votes
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Navy Joggers
May 29, 2022

I recently bought the navy joggers. Nice fabric; not too heavy and a trim leg. Very stretch and comfortable and they dont bag out at the knees. I noticed after washing in cold water and hanging to dry, they seem a little bit shorter. Still find them really nice.

Date of experience: May 29, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Adrienne,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Oklahoma
1 review
0 helpful votes
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Average quality & deceptive sales tactics
October 1, 2022

The product is just okay. The kicker is that if you don't carefully read the fine print, you get hit with a $50+ subscription fee charge the next month. It's 100% shady and Fabletics knows this. Before processing the transaction, they need to clearly state that consumers must cancel the membership if they don't want to get billed. It's wrong what they do, on so many levels.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Jim,

Thank you for sharing your feedback regarding the VIP membership, it will help us improve our operations and services. Our Member Services Team will be contacting you immediately.

Best,
Kim