business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Illinois
1 review
3 helpful votes
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Truly Awful
November 6, 2018

I have had so many issues with Fabletics and I will NEVER buy anything from them again and will make sure no one I know orders from them. I ordered leggings and needed to return them for a newer size (from medium to small). And what do I get? Another medium when I ordered a small... I am sick of all of the non stop issues I've had since getting my first pair, which didn't even fit and caused so many more issues. I'm done with this company and their poor customer service.

Date of experience: November 2, 2018
Ivy T. Fabletics Rep
over a year old

Hello Velerie,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,
Ivy

California
1 review
0 helpful votes
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Waistband tore during first wash
October 3, 2022

I purchased some athletic shorts, but am disappointed that the waistband snagged and fell apart during my first wash (even though I followed the instructions on the tag)

Poor quality material is likely to blame. I'll probably get Ten Thousand next time since I've heard they're higher quality

Date of experience: October 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Joshua,

Thank you for taking the time to leave a review. Your feedback about the quality of our product is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Colorado
1 review
1 helpful vote
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Have tried to order multiple items over the past year. Continually frustrated that the only items that I like seem to be available in XS or XL- not much in between. This applies to sale items and newly released. Have settled for items due to un-availability of what I really wanted but am usually disappointed with color/style combo or quality of product. Sad to see the quality of this company going downhill. It used to be good.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Karen,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Mississippi
1 review
0 helpful votes
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Great products, Good performance
December 1, 2022

I'm very happy with the products I've purchased: great quality, great fit. The delivery time and communication around delivery was below average. Also, the communication about how the VIP program works is too sticky. Sale prices have been very good. The performance of the company, in my experience, has not been as good the product, but above average. Overall though, I wear the clothes, not the company. So four stars out of five.

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Richard,

We appreciate the feedback you shared regarding our VIP program. Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

New York
1 review
0 helpful votes
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Just okay
October 4, 2022

I think member credits are too expensive, and there have been a few times I've forgotten - per my own error - to skip the month. I have a few credits banked to spend on purchase. I think the only way you'd get a bang for your buck in using those credits is if you buy an outfit or a bundle - but in two years, I've only really found one that I wanted to buy.

Date of experience: October 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Emily,

Thank you for sharing your experience with the monthly member credits and skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Oklahoma
1 review
0 helpful votes
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I've been VIP for months and months hoping i would find something high quality and comfy. I have been let down again and again. The sizes are 100% incorrect. I usually wear a size 4 or medium but when i order a medium it's so tight. I've been trying to cancel my membership for about 5 months but they make it virtually impossible. This is the worst experience I've had with a brand.

Date of experience: August 10, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Sierra,

We appreciate your feedback on your shopping experience with us! We've sent you a request on Sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from Sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Cathy

Florida
1 review
0 helpful votes
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Satisfied
December 1, 2021

I feel the Fabletics material is well-made and lasts no matter how many times it's washed. However, I do not understand why every time I log into my account and try to purchase items online my size or item is never available. If I log in as a guest then the item is suddenly available. It seems a little strange to me.

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Sandy,

We appreciate your feedback on our website and selections! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Virginia
1 review
1 helpful vote
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I don't get the model. You can only purchase in the first few days of the month? Everything men says sold out. It looks like they are creating false scarcity so they can make more money on subscription model. Customer service also took 20 mins to tell me you can only order men or women but not both. So therefore, not only are they sold out for 30 days for men with nothing to buy, you can only buy men or women clothes not both with your subscription.

Simplicity always win and this model doesn't. I hope their clothes make up for it.

Date of experience: May 25, 2020
Cole N. Fabletics Rep
over a year old

Hello,

We appreciate the feedback you shared! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

New Jersey
1 review
0 helpful votes
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I was a valued Fabletics member for years. Just needed to take a break...I would forget to skip, $50 would accumulate month over month and I have 75 leggings at this point. Not sure I need more. I love the product and new designs. Maybe if we could use our $50 credit across all platforms, I have (3) young girls, I could shop for them as well and continue to be a member.

Date of experience: April 1, 2023
Texas
1 review
9 helpful votes
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I had just about placed an order and realized it said something about being a VIP member. That is when I read the fine print. They charge you 49.95 "credit" of being able to purchase gym clothes each month. Who would want to do that? Sounds really dumb to me, when I look good in Walmart's $6.87 shorts. This website needs to be reported to the better business bureau, and the fact it's a membership needs to be in bold on its home page, and not hidden in the terms and conditions

Date of experience: August 25, 2014
Washington
1 review
0 helpful votes
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I likes the cloths.
May 13, 2024

I got to say the cloths are very good quality, but I eneded the subscription plan because I was able to only get one item per month. If this subscription plan allowed me to get two low cost items per month I would reconsider.

Date of experience: May 3, 2024
California
1 review
0 helpful votes
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I heard great things about Fabletics maternity leggings, so I ordered 2 pairs. They were too small and I tried to exchange them for a larger size. They didn't carry them in store (fairly typical), but even the online store was sold out for months, and I eventually gave up and just got a refund. The refund process was pretty simple though.

Date of experience: April 4, 2023
Lia B. Fabletics Rep
over a year old

Hello Keren,

We regretfully note that we received your feedback regarding the selections we have. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!

Best,
Lia

Indiana
1 review
0 helpful votes
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Ease of use?
September 1, 2022

With all the different types of leggings & pants offered it'd be nice to have an explanation of how they fit differently to the body. I also feel the website isn't as easy to use it could be. I often get frustrated and have to take breaks when looking for something. I will add that the quality of the products are fantastic!

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Angel,

Thank you for writing a review! Your feedback about the product description is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Hawaii
1 review
6 helpful votes
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What a terrible site
November 1, 2014

What a terrible site. You can't look at anything unless you enter your email - ugh, fine it didn't ask for last name/address/etc. But then it makes you a "member" oh, and you can't cancel unless you call a number on the east coast - I live in Hawaii, which is 6 hour difference. The chat people are worthless - they can't cancel you, they can't transfer you to anyone else. I don't really know what they do.

Date of experience: November 1, 2014
California
2 reviews
0 helpful votes
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Bummed
September 19, 2024

Tried on frozen store and had them mailed to me and then they didn't fit

Date of experience: September 9, 2024
Georgia
1 review
0 helpful votes
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Brief VIP member
May 4, 2023

The VIP membership most certainly has it perks when initially adopting it. You get a pair of clothes for a reasonable price. I was a member a couple years ago and the material of the sportswear was way to small for my normal size (medium) also tried large. I rejoined to buy joggers in March 2023 and I had one medium and one large. This time around they were more accurate as compared to other brands. The gym shorts I also purchased a week later were both way better material and fit well as compared to a couple years ago. With that being said fabletics has improved. The material is super light so in the cold be mindful. The major downside to VIP is having to remember to skip each month with a 5 day window. I don't need shorts or shirts every month. Of fabletics wants people to remain VIP members they should allow members to set how long they want to freeze the accounts. However, they don't and try to capitalize on people forgetting to skip each month to earn more money.

Date of experience: May 4, 2023
Lia B. Fabletics Rep
over a year old

Hello Joseph,

We appreciate the feedback you shared regarding the VIP membership. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Florida
1 review
0 helpful votes
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Unclear Cost-per-Item
June 14, 2024

I don't think there should be a high membership cost in addition to a charge for the clothes. One or the other, to make it clearer what the price per item actually is.

Date of experience: June 4, 2024
North Dakota
1 review
0 helpful votes
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Good clothes. Customer service could improve
March 1, 2023

Clothes are great. When in stock. Frustrating that one day it's there and then one day it's not. The prices fluctuate often too. The customer service could improve as well as we've had a return to the store that they lost and I never did get credit for. It's very hard to access the app. I know that I have points in credits to use but can't figure out how to use them.

Date of experience: March 1, 2023
Zeth B. Fabletics Rep
over a year old

Hello Lori,

Thank you for taking the time to leave a review. We're sorry to hear that you had trouble using our app while checking out. Your feedback about our product pricing and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Washington
3 reviews
3 helpful votes
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I love sportswear, but I'm pretty picky when it comes to buying it and I was skeptical about Fabletics because it has quite a few bad reviews on here. I was pleasantly surprised when I received it and the comfort was amazing! The clothing is so soft and fits me very well. I have to say that I really enjoy going for a yoga session now even though I'm not a regular yogi.

Date of experience: August 23, 2022
Renz A. Fabletics Rep
over a year old

Hello Ross,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

California
1 review
1 helpful vote
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Amazing product, not enough inventory
June 4, 2022

I ordered many items, Mens shorts for my husband and teen sons, and leggings and shorts for me. Product feels great and durable! It is light weight so it breaths well. Recently when I order I am very limited with stock. Everything I attempt to get is not available. The last pair of leggings did not have some of the features I normally get because it was not an option (cell phone pocket).

Date of experience: June 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kirsten,

We appreciate the feedback you shared regarding the options we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia