business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Florida
1 review
0 helpful votes
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Easyee Peezee
September 15, 2019

The Fabletics site always makes my purchasing experience a pleasure. It is easy to navigate, and if I am having trouble making up my mind, they save the items in my cart and remind me that they are there.

Date of experience: September 12, 2019
Ivy T. Fabletics Rep
over a year old

Hello Cathy,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!

XO,
Ivy

New York
1 review
6 helpful votes
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Beware. Horrible company
December 20, 2020

I blame myself for not paying attention. Bought a pair of pants two years ago never bought another thing. Without realizing it they enrolled me in a subscription service for $49.00 a month. I've been paying that for two years. Never received coupons or deals. Called them and cancelled it. They are refunding me only $600 dollars of the $1200 they screwed me out of. Don't do business with them. Products are also substandard!

Date of experience: December 20, 2020
Cole N. Fabletics Rep
over a year old

Hello Diane,

Thank you for writing a review regarding our VIP Membership. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Colorado
1 review
0 helpful votes
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I love Fabletics
December 1, 2022

Every time I shop at Fabletics it's always a win win, not only do I love their products but I'm In love with the fabric it's smooth and thick material. Never will I buy from anywhere else. Highly recommend.

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Erika,

Thank you so much for loving our brand! We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Texas
1 review
0 helpful votes
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Love, Love
November 30, 2021

I joined Fabletics during the pandemic as I no longer had use for my other clothing subscription working from home but still wanted to be cute while also comfortable! But even after going back to the office I've kept up my subscription! Every piece I've gotten from Fabletics has been THE BEST workout gear in quality, style, and performance. I felt I was going out on a limb ordering shoes, but like the clothing they are now my favorite! The most comfortable pair of shoes I own. Highly recommend!

Date of experience: November 30, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Heather,

Thank you for your lovely review! Your awesome review made us happy. We strive to provide stylish, and quality items and we are glad to hear that you are satisfied.

Best,
Jane

Illinois
1 review
7 helpful votes
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INMORAL SCAMMERS
September 3, 2018

When you have a 1000 1 star reviews saying this company is a scam, then you kinda have to see that something is wrong here. When you make your first purchase you are signed up for the vip membership and then they continue to charge your card $49.95 each month. You have to call and speak to someone in INDIA to cancel. Hope i don't see any new charges next month... guess i'll be getting a new credit card. SCUMBAGS.

Date of experience: September 1, 2018
Ivy T. Fabletics Rep
over a year old

Hello Holly,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Illinois
2 reviews
0 helpful votes
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Scam
November 25, 2023

My daughter bought something from them and they started charging her vip membership fee.
Very hard to cancel: I called on 11/25/2023 to cancel and they said there are 290 callers ahead of me. (5 hour wait)
Best way to cancel is put a stop on your card and file a fraud report against them.

Date of experience: November 25, 2023
Allison C. Fabletics Rep
over a year old

Hello Randy,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership. Our Member Services Team will reach out to you right away.

Best,
Allison

South Carolina
1 review
0 helpful votes
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Get moving and look great doing it!
April 1, 2023

I have purchased from Fabletics for quite a while. I love seeing bodies of all sizes in the outfits and seeing people who look like me in the outfits really helps me feel more confident when placing my order. I don't always enjoy working out and having cute matching outfits to wear makes me feel better while working out. I have never received a product that was not excellent quality, including my yoga mat!

Date of experience: April 1, 2023
Chad A. Fabletics Rep
over a year old

Hello Jennifer,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide the best styles and quality for women of all sizes. Come back and check us out soon. Have a great day!

Best regards,
Chad

Canada
2 reviews
11 helpful votes
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Complete rip off
July 22, 2016

I was away early this month and I forgot to skip the month. My account was just billed $67. When I called to complain, the representative basically told me it was my fault for not skipping the month as I have done in prior months and that it will be 5-7 business days for a refund.
I had no issue with the clothing I received but I do not need a new workout outfit every month. I was completely unaware of the monthly commitment until a month after I subscribed.
Somebody needs to stop this company.

Date of experience: July 22, 2016
New York
2 reviews
1 helpful vote
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No Problems Here
September 3, 2015

I joined Fabletics in January 2015 and am happy with everything I have ordered. The clothes are good quality and the VIP membership makes them reasonably priced compared to other brands. I have only skipped one month without incident.

Date of experience: September 3, 2015
Oklahoma
2 reviews
1 helpful vote
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Disappointed
December 14, 2020

I've places two orders with Fabletics 5 days apart from one another (11-29-20 and 12-4-20). The first order STILL has not arrived and it was placed 15 days ago, the second order is scheduled to arrive today but we'll see if that happens as the first order was set to arrive on the 11th. When you call Fabletics it takes a hot forever long time for someone to answer and then all they say is "well your within the 6-14 day shipping..." no tracking of your order, no nothing, they don't know where it is. When you check the order history through your app all it says is "on its way" again no nothing, no clue. The only reason I gave two stars is because i haven't gotten to even try the clothes yet, they may be awesome, i may never know!

Date of experience: December 14, 2020
Cole N. Fabletics Rep
over a year old

Hello Tiana,

We sincerely apologize for the negative you have encountered with our shipping and delivery. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Minnesota
1 review
0 helpful votes
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Love the Brand
January 1, 2023

This is my go to brand for clothes. These clothing items are high quality and with hold the rest of wear and time. They wash up great! It says no fabric softener. I have used it and it has stained some items so be careful with fabric softener. The customer service at the MOA store is wonderful. The customer service with the online is good but very slow process for mailing returns or exchanges back to the warehouse.

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Alyssa,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!

Best,
Lia

Michigan
2 reviews
4 helpful votes
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Website issues
June 30, 2017

Website browser goes too fast so you can not sort through items properly, then when placing an order, it does not understand that the billing and shipping address are the same. I had to call customer service, and because it's linked to JUSTFAB. I called customer service which lasted 33 min. Then I was disconnected, when I went back on line, the $ 69.33 total became $ 219.21 and I had to call customer service again and held on the phone fr another 6 min. Wait time. Kate Hudson, love your products but your website controllers are horrible. I am not recommending the website to anyone.

Date of experience: June 25, 2017
Samar B. Fabletics Rep
over a year old

Hello Tracey,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

California
1 review
2 helpful votes
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Scam
June 14, 2019

It all sounds great. Sign up for $49 a month subscription, place an order, then cancel the subscription before the trial period ends. Directions on how to cancel are on web site. BUT, even though you follow the direction EXACTLY, you get charged the next month. A phone call got somebody that says our subscription will be cancelled, but it does not get your $49 back. Not sure it is really cancelled, guess we will know next month.

Date of experience: June 11, 2019
Ivy T. Fabletics Rep
over a year old

Hello Charlie,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Arizona
1 review
0 helpful votes
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Don't like being enrolled
February 3, 2023

Products were good. But did not realize that by ordering I was signing up for a subscription. I do like like being enrolled in monthly subscriptions, especially at $59 plus dollars a month. So I basically threw away $59

Date of experience: February 3, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Astra,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Australia
1 review
2 helpful votes
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Awful
November 17, 2020

Very bad customer service. I have been trying to contact them and the phone number doesn't even work! I have also tried email and social media and I'm just being ignored. I like the clothes but they have no regard for their customers. I have credits built up that I can't spend due to a shipping error and now I can't even get in contact with them to try fix it. Terrible experience, the VIP membership feels like a scam.

Date of experience: November 17, 2020
Cole N. Fabletics Rep
over a year old

Hello Stacey,

Thank you for sharing your overall experience with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

California
2 reviews
1 helpful vote
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The VIP membership business model is based on people forgetting to opt out monthly. They DO NOT REMIND YOU via email it's time to order or opt out, even though I get tons of other spam emails from them (and I've tried opting out of those). They do not notify you when you've been charged (hoping you'll just keep forgetting and racking up charges). You cannot see your account billing history. You have a very small and undisclosed buying window to avoid the monthly charge. It all reeks of scam to me. Too bad as their products are fantastic. Too expensive at full price for sure so only worth it at VIP prices. But no more scam for me!

Date of experience: December 27, 2018
Ivy T. Fabletics Rep
over a year old

Hello Deborah,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Missouri
1 review
0 helpful votes
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Fabletics Review
January 13, 2022

I love fabletics! If I had an unlimited budget I would shop every month and find at least one or two of the suggested outfits that I want. I have to be choosy in my budget and have to skip some months, but it is easy to do, and still there when I can splurge! The clothes last so long and with the membership are reasonably priced, so I never feel bad when I do order!

Date of experience: January 13, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Melana,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy

Canada
1 review
11 helpful votes
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I'm surprised with how many negative reviews there are of fabletics. There are no surprises/secret. It's right on the website as to how the site works. The fact that people thought they can get 1/2 off the first outfit and that would be it, it surprising. The site also explains that you can cancel you membership any time or decline the purchase for the month by the 5th. It's pretty self explanatory.

As for the clothes, I do a lot of cross fit and spin classes. I find the clothes durable and comfortable. Love the patterns they offer.

Date of experience: March 15, 2015
Canada
1 review
5 helpful votes
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I have been trying to call CS of fable tics and cancel on their scam subscription but no real person to answer the call, machine always puts me on hold. I am so frustrated do I need to give a police complaint. It is so sad that so many people have same complaint about fable tics but there is no one to put an end to this scam yet they find new customers to $#*! around.

Date of experience: November 27, 2017
Sherry E. Fabletics Rep
over a year old

Hello Jasmine,

We are saddened to know that you are thinking of going away. Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Texas
1 review
0 helpful votes
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No point in exchanges
December 27, 2021

I had ordered a sports bra, was too small and set up an exchange to have it a size larger. On 12/12/2021 I got a confirmation email that my order was in, and I had already sent back the sports bra that didn't fit. Today I get an email stating they have gotten the returned item, but also my exchange was cancelled. I am highly annoyed because I had bought this item when it was on sale, and now I can't buy another one for the same price because the sale is over. So no I just have $14 and some change sitting in my fabletics account, even though I have been waiting for the order to come in because I had gotten that confirmation email.

Date of experience: December 27, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Elizabeth,

Thank you for writing a review! We are sorry to hear about your negative experience with your exchange. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad